mountainview
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Activity overview
Latest activity by mountainview-
mountainview commented,
rpope Did you open a ticket? As it seems, negotiating an upgrade deal (16.4) with customer support is the only option to get this camera working in C1.
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mountainview commented,
I contacted CaptureOne directly and they were able to help me.
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mountainview commented,
Hello Victor. Thank you, ID is 219300.
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mountainview commented,
Another week goes by without any feedback. Very disappointing. I guess this was it, then. The new loyalty program disincentives upgrading. You will not get any updates once you buy. After the above...
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mountainview commented,
Yes, I did. Ticket is still open. I also asked if there are any updates regarding this issue three days ago. Right now I cannot use C1 with my Ricoh GR IIIx DNG anymore.
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mountainview commented,
Maybe some sort of confirmation regarding the frustrations some of us articulated. I have a serious issue with an existing feature of C1 23 (16.2) which I posted in one other the other forums. I am...
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mountainview commented,
It has been two weeks now since I successfully filed the report and have not heard anything back.
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mountainview commented,
Yes, I did five days ago. Screenshot, sample DNG and C1 Logfile package. Support did not come back to me yet.
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mountainview commented,
Well, 5 days and no feedback from tech support. Including the first post, about 4 months. Unfortunately this issue seems to enjoy a very low priority in engineering.
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mountainview commented,
I can confirm that the same happens with my Ricoh GR IIIX files. In addition the colors are shifted way beyond usable. I already opened a support ticket, but did not hear back yet. As some older GR...