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canon eos 7d tether to capture one mobile (iphone/ipad) crashes app immediately

Philipp Steinkellner

Which device are you using?
ipad pro (12,9 inch, 5th generation, m1, 512 gb ssd, ios 17.1.1, apple usb-c to usb-a adapter)

also on iphone 13 pro (512 gb ssd, ios 17.1.1, apple lightning to usb-a adapter)

canon eos 7d (firmware 2.0.6 / latest)

What problem do you see this solving?
canon eos 7d connected to ipad/iphone -> start capture one mobile (2.2.1) -> switch on 7d -> capture one mobile is crashing immediately

further info: eos 5d mark 2, eos 5d sr, eos 100d are working fine, the apple photo app on ipad/iphone connects to the 7d without problems

When was the last time you were affected by this lack of functionality, or specific tool?
still not able to connect my eos 7d to capture one mobile, despite the fact as the eos 7d is listed as compatible with capture one mobile tethering

Are you using any workarounds or other solutions to achieve your goals?
using my other canon eos bodies, which are working fine (eos 5d mark 2, eos 5d sr, eos 100d)

Are you happy to be contacted further about this suggestion or request?
yes

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Comments

7 comments

Date Votes
  • Walter Rowe
    Moderator
    Top Commenter

    This is not a feature request. This should be addressed as a support case.

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  • Philipp Steinkellner

    sorry, i see. can you move this to support and delete here, or have i start over again reporting this bug?

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  • Evi K
    Product Manager

    Hey Philipp Steinkellner! Sorry for the delayed response. Here is where you can contact our support experts: https://support.captureone.com/hc/en-us/requests/new . I advise you to start the camera before connecting to iPad/iPhone as per suggested steps here How to connect your camera by wire (mobile) – Capture One and here Troubleshooting connection issues (mobile) – Capture One/

    Walter Rowe thanks for helping out :) 

    Tagging also Christian Gruner just in case.

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  • Philipp Steinkellner

    hello evi k, just tested connecting 7d in correct order as mentioned with the capture one mobile app (newest version 2.2.2 released today) –> same problem/crash. but no problem with connecting the 7d to the apple photo app on the same device (ipad pro/iphone pro). as another user in the forum has the same problem it seems to be a bug with this camera and capture one mobile app. so i will report this to support.

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  • Evi K
    Product Manager

    Thank you Philipp Steinkellner :) 

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  • Philipp Steinkellner

    just tried to report the problem through the given support link, but i cant submit because "Log files and a screen recording must be attached!". there are no logfiles on ipad/iphone and screen recording is not possible, because the app crashes immediately. so, after numerous times reporting this problem, i give up on this. please forward this to your developers, as i am convinced every canon 7d user has this problem. i hope in a future release this will be fixed. kind regards.

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  • Evi K
    Product Manager

    Thanks so much for helping with this. Can you drop me a line here eke@captureone.com and let's take it from there.

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