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Software barely useable in Mac Sonoma

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32 comments

  • Michael Zeldin

    To see if there are third party applications etc causing your issues, try a safe boot of your M1 Mac.

    Only Apple items will be active. Capture One and all other third party apps and software should be inactive even in background. 

    https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

    Once that process ( it takes longer than the usual start-up) is complete , you should start Capture One. If all goes well, then it is likely that third party software (not Capture One) is the problem. Finding the culprit is tedious.  If Capture One continues to falter, contact Capture One Support. 

    Im on a studio Mac with 32GB ram and Ive had no problems with Sonoma.

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  • Jason Dewey

    Nick are you on C1 16.3.1 with these issues?

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  • Nick Dale

    yes, 16.3.1.23

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  • Walter Rowe
    Moderator
    Top Commenter

    What version of Sonoma? Capture One is only certified to macOS Sonoma 14.0.

    https://support.captureone.com/hc/en-us/articles/14651777274525-Capture-One-Pro-16-3-1-Release-Notes

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  • Nick Dale

    14.1.1 - but I had this issue on 14.0 too, so not sure what's going on

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  • John Friend
    Top Commenter

    Can you look at the CPU usage by the Capture One process when you are doing nothing in Capture One?  If have a similar laggy/unusable issue (on Windows 11) with my newly acquired v16.3 and it appears to be caused by something that Capture One is doing in the background non-stop that is consuming much of the available CPU.   I know we're on different platforms, but I'm wondering if your issue looks similar to mine?

    My issue is documented here and I'm just curious if your issue has any of the same symptoms?  I've also filed an official support ticket just recently (not heard anything back yet) since I just paid for a new version that is unusable with my existing catalog.

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  • FirstName LastName

    This would all go way if Capture One would add a customer support phone #. I'm having the same problems and I just upgraded to the latest Sonoma and yeah, C1 is a dumpster hole with Sanoma so far. I cant get any work done. The second I try and add photos or import to a new session, capture one app stops responding and have to close the app. I did that over 10X. Then now some of my photos are locked for some reason even though they appear in the Finder Folder but not the import folder in C1. I try and downgrade from Sonoma, but guess what. That makes it super difficult to do, you can't just press a button to reset the update. 

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  • FirstName LastName

    Well I tried to do tethered also on Sonoma wasn’t connecting at all yesterday in my studio. Lost connection , internal error! I tested on another computer with older Mac seemed to have worked and connected. But I can’t have this bs with live shoots!!!

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  • John Friend
    Top Commenter

    FirstName LastName - (both of you in this thread). Please give yourself a unique user name that isn't the same name as dozens of other users.  You can do so by clicking the person in the upper right and modifying your profile.  That will then allow us to properly target responses directly to you and generally recognize who we're talking to.

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  • Dirk Cremers

    Sorry to say that my C1P developed issues since updating from Mac OS Sonoma 14.3 to 14.4.1
    It feels laggy on most controls and my clone and healing tools stopped working.
    When I try to use them, I get the normal indicators of source and target area's, as well as the mask of the target area, but nothing appears inside the mask until I leave the tool. This makes it very hard to adjust the healing tool and it makes using the cloning tool almost impossible because you can not accurately reposition the source area.

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  • Ian Wilson
    Moderator
    Top Commenter

    Dirk Cremers - on which version of Capture One?

    Ian

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  • Dirk Cremers

    Ian Wilson

    I am on Capture One Pro 16.2.7 on a Macbook Pro 2.6GHz 6-core intel i7

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  • Walter Rowe
    Moderator
    Top Commenter

    Capture One 16.2.6 supports up to macOS 14.0 according to the release notes. I don't think there is a 16.2.7?

    https://support.captureone.com/hc/en-us/articles/14219459895837-Capture-One-23-16-2-6-release-notes

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  • Dirk Cremers

    Sorry, my mistake. My version is 16.2.6.7 ...
    Thx for the info.
    Is there hope for a free update to fix these issues for Mac OS 14.1 and higher?
    I will downgrade my Mac OS to 14.3 because that seemed to do what I need.

    I have a perpetual license, just over a year old, and now it is not compatible with the latest system already :(

    I was prepared to miss out on new goodies like the AI selection tools and such, but it seems reasonable to keep 16.2.6 version working for a few years with some patch updates?

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  • Ian Wilson
    Moderator
    Top Commenter

    The earliest version of Capture One to officially support Sonoma 14.4 is Capture One 16.3.8.

    Ian

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  • Ian Wilson
    Moderator
    Top Commenter

    For some reason perhaps best known to Apple, new MacOS versions are more likely to run into compatibility issues than new Windows versions, as I understand it.

    Ian

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  • Dirk Cremers

    Ok. So it looks like I will stick with this Mac OS 14.3 and C1P 16.2.6 for a while, maybe until my next hardware update.
    Then I will probably decide for a subscription model

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  • John Friend
    Top Commenter

    For some reason perhaps best known to Apple, new MacOS versions are more likely to run into compatibility issues than new Windows versions, as I understand it.

    This is just Apple's practice with MacOS.  They don't seem to preserve backward compatibility to the same level that Microsoft does with Windows (both hardware and software).  It's also possible that some of this might be on Capture One too where some of their code is more vulnerable to changes since Capture One for Mac seems more brittle than many other Mac programs.  FYI, I can still run Photoshop CS6 from 2012 on Windows 11 (12 years later).

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  • Dirk Cremers

    Apple has always been more focused on forward compatibility compared to Windows. It is the downside of always trying to advance technology I guess. In defence of Capture One...
    Your 2012 version of CS6 was broken around 2019 when Mac OS 10.15 (Catalina) advanced to 64 bit only. The CS6 still used 32 bits installers so you would not be able to install it in a proper way. Funny enough the CS6 suite could be upgraded if it was installed prior to upgrading the OS until a few years later because CS6 was fully 64bit, only the installer was not updated to the same standard.

    I can understand that it is a matter of resources and ROI for Capture One to keep backwards compatibility to this fast changing OS. I can live with reverting back to a previous Mac OS for now, my 5+ years old hardware will soon be incompatible with the latest Mac OS anyway.

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  • John Friend
    Top Commenter

    Dirk Cremers - What is "forward compatibility"?

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  • Dirk Cremers

    John Friend
    I had to look it up to be sure :)
    This is the definition
    "We have two versions of a software: the version A, and a newer version B. We say: B is backward compatible with A if everything that works on A will still work on B. A is forward compatible with B if everything that works on A will still work on B."

    I think what I mean is that Apple MacOS does not maintain backwards compatibility with current software as long as Windows tries to do. Sometimes this makes advancing the OS very complicated because you have to drag all older (obsolete) functions along for longer, re-writing them and testing them with each release and sometimes even emulating hard or software that is not there anymore. So everything that works on today's Mac OS may break in a future release earlier than it does on a future Windows release. E.g. MS kept compatibility for the obsolete registry much longer than Apple would have done.

    Forward compatibility is responsibility of Capture One in this case. Developers need to look out constantly for not using obolete funtions and test their software against beta releases, sometimes releasing patches to keep existing software compatible with both the initial MacOS and the newest Mac OS  (i.e. the burden is more on Capture One in this case, than it is on Apple, which is one of the reasons developing software for Windows can be more attractive for some applications...

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  • Boaz Prince

    Ian Wilson I'm running Capture One 16.3.8.23 on macOS Sonoma 14.4.1, and it's excruciatingly slow.

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  • Walter Rowe
    Moderator
    Top Commenter

    I'm using macOS Sonoma 14.4.1 and CO 16.3.8 with no issues.

    What Mac system do you have? Perhaps the system itself is the issue?

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  • Ian Wilson
    Moderator
    Top Commenter

    Hi Boaz Prince - I'm running the same, and it isn't particularly slow. What's the spec of your Mac? Are you using a catalog or a session? How big are your previews? Where are the images stored - if a catalog, inside the catalog or not (i.e. managed or referenced images)? And on an internal drive or an external one? Does Capture One have all the permissions it needs set in System Settings? (I have it set to Full Disc Access.) How much spare disc space do you have? Is anything else running that might be eating up system resources? Do you have hardware acceleration off or on in the General section of Capture One settings?

    And I could probably dream up some more questions!

    Ian

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  • Boaz Prince

    Ian Wilson and Walter Rowe

    1. Spec: M1 Max, 64GB RAM, 4TB SSD.

    2. Using catalog, images stored on the internal SSD, referenced, ~400GB remaining disk space, full disk access enabled; previews set to fit the screen; >90% system resources available; hardware acceleration set to Auto (Capture One setup hardware acceleration on its own the first time I initiated the app).

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  • Boaz Prince

    It's hard to isolate the cause of the issue. Sometimes I quit and reopen Capture One, and the issue disappears. Yesterday, the app became unresponsive. I just let it sit for an hour and came back, and it was running fine again.

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  • Ian Wilson
    Moderator
    Top Commenter

    How large is your catalog (in number of images)?

    Ian

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  • Walter Rowe
    Moderator
    Top Commenter

    Do you have metadata syncing enabled? That creates a huge performance problem.

    Have all of the image previews been generated? If it is catching up on preview generation that too can be a performance penalty until it's done.

    Check the batch queue folder and empty it. HOME > Library > Application Support > Capture One > Batch Queue {some version number}

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  • Boaz Prince

    Ian Wilson ~1700 RAW files.

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  • Ian Wilson
    Moderator
    Top Commenter

    1700 isn't very many. I'd try Walter Rowe's suggestion of turning off metadata syncing, if you have it on.

    Ian

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