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Capture One Pro (16.3.3) is now available to download – fixes tethering issue on macOS 14.2

Comments

10 comments

  • Adam Jackson

    Jack-W Thank you! Appreciate how quickly this has been resolved.

    Sorry to go all ITIL on you, but presumably you guys are moving this from Incident to Problem Management now, to see if you could have managed the testing and customer comms better?

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  • Jack W
    Admin

    Adam Jackson We reacted within 48 hours with an update, which I think is pretty quick. We're always looking to improve, however – so let me know if you think we could have reacted quicker or what method of communication/platforms you'd prefer. 

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  • Adam Jackson

    Jack-W There's two issues here. The technical issue, which although not your fault, could have been mitigated, and the comms, which was poorly managed, IMHO.

    I understand that the 14.2 RC came out late on Friday. Back in my IT Management days, I would have had a tester on standby (yes, even out-of-hours) to run a regression test on my paid product's key features, so that if any major issues arose, I'd be able to immediately communicate with my Customer-base (this would have been a "push" communication, rather than expecting them to find an online post (which by any measure wasn't exactly prominent).

    Given that 14.2 released at ~6pm UTC on Monday, there still would've been plenty of time to send out an advisory email. 

    So, in summary, I don't believe you could have fixed the fault much quicker than you did (Very impressive Incident Management; Adobe haven't fixed LrC yet), but in Problem Management terms, I'd certainly be looking at my testing regime, and what level of Bug/Incompatibility/Incident triggers an urgent email communication, to improve service moving forward.

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  • Jack W
    Admin

    Understood and appreciate the feedback Adam Jackson – I will forward your comments on to our release manager. Hope that's ok.

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  • Adam Jackson

    Jack-W Absolutely - hope it helps! Have a great day!

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  • Jack W
    Admin

    You too, Adam! :) 

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  • John Cannon

    Do you know if Sonoma 14.2.1 is safe for an update?

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  • Walter Rowe
    Moderator
    Top Commenter

    I am uncertain whether Capture One has certified it, but I have 14.2.1 on an M3 MacBook Pro and Capture One 16.3.3 is working fine. Others may have a different experience.

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  • Sergi Salillas
    Admin

    John Cannon , Sonoma 14.2.1 is not yet officially supported. It might work if there are not many changes from Apple in there, we are currently looking into it, to be safe I would wait a bit before updating. Hello Walter Rowe, a user is mentioning that Tehering not working in Sonoma 14.2.1. Have you tried tethering? How it works for you?  

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  • Walter Rowe
    Moderator
    Top Commenter

    Sergi-Salillas – I have not yet tried tethering in 14.2.1. I'll try that today.

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