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Forum Search Feature


1 comment

  • Jack W

    Hi Eric Valk – with regards to the search being smarter, I can see where you are coming from. There's very little we can do to influence how smart the search results are, as that is controlled by our platform provider.

    They recently released an update to make the search functionality more "conversational" - so if you type "how do I change my password?" the top result should be the following article:

    I can see you're using an iPad which will also affect the way search results appear. On a larger screen, the categories and "type" will appear on the left hand side:

    However, what I can do is make people more aware of how the search functionality works and to include some of the information above to make it a bit smoother, or to at least understand the quirks better.


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