How can I change my password or account email?

QUESTION

I have forgotten my password for the Capture One account, what should I do?

How to change my email to access my Capture One account?

• Changing your account's password.
• Can’t Remember Your Password?
• Changing your account's email.

Changing your account's password

Step 1: Login to Capture One using the email associated with your profile by clicking on the Login button in the upper-right corner of the main page of the website.

Step 2: Click on Edit profile, then you can choose the option Change password in Account settings.

Step 3: Insert both your current password and the one you want to change it to, then click on Create new password.

Step 4: All done, your password has been changed successfully.

Resetting your account's password

In case you have forgotten your password, the best way to do this is on the website.

Step 1. Login to Capture One using the email associated with your profile by clicking on the Login button in the upper-right corner of the main page of the website.

Step 2. Click on Forgot password.

Step 3. Enter your email address for verification and click Send verification. You will receive an e-mail from Capture One with the verification code. 

Step 4.  Copy and paste the verification code to the required field and then click Verify. 

Step 5. You will be transferred to the page for creating a new password. Enter the new password and click on Confirm new password.

Step 6. Now you can use your new password to log into your account and activate Capture One.

Changing your account email

If you decided to change your email, then you can choose the option Change email in Account settings.

Step 1. Enter the email that you want to use and click Send verification code.

Step 2. Capture One will send you the verification code to your email box. Copy and paste it to the required field and then click Verify.

Step 3. Your email is now changed and can be used in your Capture One account.