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5 comments

  • Walter Rowe
    Moderator
    Top Commenter

    Can you open a support case for this? I had one open and they closed it saying they felt it was fixed in Sonoma. I didn't have Sonoma to test. Since you do and it still seems to be a problem they need to know it. I also will add a link to this message and re-open my case.

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  • mhsch8

    Thanks Walter - I just opened a support case; however, a support case number has not been assigned.....

     

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  • SFA
    Top Commenter

    The assignment of a support case number should be automatic and emailed to you unless the process has changed.

    Are you sure the whole support case submission process was successful using the Submit Request link?

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  • Richard Huggins

    I use dinax Mirage for printing. Its more money but the small studio version is affordable if you have  smallish printer. I've been using it (version 4) for years so I may have adjusted to it but I get good prints from exported  tiffs every time with minimal soft proofing on a Canon PRO 300. Sadly, no plug in for C1.

    What are you calibrating brightness to? I'm at 80 cd/m2, which suits my workspace. I also use Edition Etching Rag for some prints but had a local guy do a custom printer profile for me (as part of a printing workshop).

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  • mhsch8

    the ticket number is #230574

     

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