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Noise Reduction

Thomas Whitmore
I had this issue also posted under the Windows software index but the issue is happening for me both on Windows 10 & iMac Catalina.

I have a case, actually two cases now with C 1 but response time is very slow as the support staff seems to be overloaded. I was wondering if anyone else has experienced this issue with Noise Reduction. When using the Luminance slider under Noise reduction, moving the slider to the far left or right, the change is NOT reflected in the large 'edit' window in the center. If I move the 'color' slider under Noise Reduction, any change IS reflected in that same window. This, to me is important as I need to see what the photo will look like before further processing. Other posts have suggested that I need to put the photo in 'proof' mode to see the applied changes but this, to me, does not make any sense when editing a photo, something is not right.

I have gone back and forth with support maybe two times, provided all the requested logs, information, etc. but have not heard back since the last email I sent. One of the troubleshooting steps I was asked to perform was a reinstall. I did this, note, I was on iMac 10.14.x. After the reinstall, I confirmed the updated version of v20 for the iMac (the new .1), the Luminance bar was now working in that changes were being displayed without having to zoom in or view in proof mode. Then, my iMac said an upgrade was available. So I upgraded to Catalina. Now the application crashes shortly after starting and beginning to work on a photo. I have read some forums & C 1 documentation that suggests downgrading my iMac to a previous version and although that sounds simple, no thanks. I don't live & breathe on the iMac for C 1 and too many more things could go wrong.

To just sum it up, has anyone,
- Experienced the Noise Reduction issue on either Windows 10 or specifically here, on the iMac?
- Anyone's C 1 Software crashing on the iMac either on Catalina 10.15.2 or earlier versions?

C 1 seems to be inundated with tickets based upon response time. Not a cozy feeling. IMHO, seems like this version was released a bit too soon. This really stinks for me and I know everyone experiencing an issue but I am a newby to C 1 last October preferring C 1 to Adobe, yes, just before the announcement, additional money but no worries, I was really enjoying the software but not so much now. It needs to be stable IMHO.

I appreciate anyone taking the time to read this,

Tom
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Comments

14 comments

Date Votes
  • SFA
    Tom,

    There were some issues with the official Catalina release.

    A revised release of C1 was issued to address them (or maybe most of them - I'm not a mac person to the details are not on my radar.)

    Have you already updated to the latest C1 release?


    Grant
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  • Thomas Whitmore
    Hi Grant, yes, I am running the latest release or at least have installed the latest release of C 1 on Catalina, 10.15.2. The logs & Info I have sent to tech support was after my update so at least they have the most current.
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  • SFA
    Have you tried the "Turn off Hardware Acceleration" test to see if anything changes?


    Grant
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  • Thomas Whitmore
    I can't at this point as the software crashes shortly after starting...
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  • Thomas Whitmore
    I was able to start the app and turn off hardware acceleration, I used the app for a bit and it didn't crash. So the question is, what does that mean other than it slows down Post Processing...
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  • ---
    NNN636980637400917811 wrote:
    I can't at this point as the software crashes shortly after starting...


    I would start with deleting the app, the cache and .plist files - see c1 help for how to do this, than reinstall c1.

    also do you use sessions or catalogs ? and are your file local ?

    ( if you use sessions you could try this too - move the session folder to a different location so c1 does not see it at startup. you could also search for the catalog c1 seems to install as default in the user/images folder and delete it if you don't use the catalog )

    and yes this is a rather shi..y release.
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  • Thomas Whitmore
    Interesting. I do use sessions, files local but the default catalog statement is interesting because when I start C 1, it opens my last session & an empty catalog window. I have reinstalled already but may try it again now removing the default catalog and moving the sessions to another directory...who knows. Thanks
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  • SFA
    NNN636980637400917811 wrote:
    I was able to start the app and turn off hardware acceleration, I used the app for a bit and it didn't crash. So the question is, what does that mean other than it slows down Post Processing...


    It means that there is a likely mismatch of some sort between C1, the OS and the GPU driver software.

    You should be able to find some log files produced by C1 as it starts up and runs.

    One of the things that happens in start up is a check for what GPUs are available and, potentially, the creation of the kernel code requires to make the system configuration work.

    If, for whatever reason, that process fails it can leave a part completed record of the process and that can, in some situations, introduce instability., Which is what you were seeing I would guess.

    The Log files will record the information.

    If you open the Activities tool window and them close and reopen C1 you may see the Hardware Acceleration assessment process running. It should be brief at worst. If it's slow there is likely some sort of issue.

    On my PC I saw some situations where if first found the Intel graphics OpenCL capability and tried to assess it as the first device found. Its not powerful enough and so should be rejected but for some reason for a while that particular stage of the process ran slowly ad then crashed near the end (internal bad data access as far as I could tell). That meant the second phase for the proper GPU did not happen and thus caused some start up problems.

    Subsequently the first failure was recognised as a "Previously rejected" situation and it skipped the Internal Intel device and went straight for the other OpenCL capable device and all was well.

    You can take steps to force the re-assessment of the GPU devices. If the log files suggest a possible driver problem it might be worth checking for update drivers for the GPU(s) related to your specific hardware and OS revision. (Or the possibility that a new driver has been delivered but has some problems!)

    Once you have checked the Log files this document may be of use to you.

    https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-OpenCL-in-case-of-viewing-processing-exporting-problems


    HTH.


    Grant
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  • ---
    NNN636980637400917811 wrote:
    Interesting. I do use sessions, files local but the default catalog statement is interesting because when I start C 1, it opens my last session & an empty catalog window. I have reinstalled already but may try it again now removing the default catalog and moving the sessions to another directory...who knows. Thanks


    one major change with Catalina is that file acces for apps is even more limited so this could also play a roll but I checked my system crash reports and could see c1 always crashed with the same thread which seems display related.
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  • Thomas Whitmore
    The software seems to work with the Hardware acceleration turned off. I uninstalled everything again, reinstalled and the software seemed to be fine, with acceleration on with the first session I opened but crashed when I opened another session. All Canon RAW files. My guess is that Capture One will get a fix release out before tech support has a chance to review my logs. I guess I will have to use the Windows version for the time being. Very annoying as a lot of folks are experiencing.
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  • ---
    NNN636980637400917811 wrote:
    The software seems to work with the Hardware acceleration turned off. I uninstalled everything again, reinstalled and the software seemed to be fine, with acceleration on with the first session I opened but crashed when I opened another session. All Canon RAW files. My guess is that Capture One will get a fix release out before tech support has a chance to review my logs. I guess I will have to use the Windows version for the time being. Very annoying as a lot of folks are experiencing.



    crashes can lead to file corruption and can cause issues for themself, have you tested to work with a clean new session ?

    worked last week many hours with c20, when no other app is running c1 does not crash but with photoshop, affinity and other tools open things change and it crashes occasionally. turning of hardware acceleration also slows c1 down considerable.
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  • ---
    NNN636980637400917811 wrote:
    The software seems to work with the Hardware acceleration turned off. I uninstalled everything again, reinstalled and the software seemed to be fine, with acceleration on with the first session I opened but crashed when I opened another session. All Canon RAW files. My guess is that Capture One will get a fix release out before tech support has a chance to review my logs. I guess I will have to use the Windows version for the time being. Very annoying as a lot of folks are experiencing.



    crashes can lead to file corruption and can cause issues for themself, have you tested to work with a clean new session ?

    worked last week many hours with c20, when no other app is running c1 does not crash but with photoshop, affinity and other tools open things change and it crashes occasionally. turning of hardware acceleration also slows c1 down considerable.
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  • Thomas Whitmore
    That is my concern as well, corruption. Just listening here and Twitter, it certainly appears that C 1 is having issues, i.e. lots of complaints regarding slow response time from tech support, etc. At this point, I wish they'd give a time line on any patches on the horizon.
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  • ---
    NNN636980637400917811 wrote:
    That is my concern as well, corruption. Just listening here and Twitter, it certainly appears that C 1 is having issues, i.e. lots of complaints regarding slow response time from tech support, etc. At this point, I wish they'd give a time line on any patches on the horizon.


    they released c20 with unsolved bugs from the very first beta version which is now soon 3 month ago !! no photographer could survive dealing with his clients the same way as p1 does with us . for me c1 has still some advantages over adobe but when things don't change and c21 is the same disaster I´m done.
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