crashing when generate jpeg or tiff

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8 comments

  • Paul_Steunebrink
    When you have issues processing your images, it might be worth a look at the hardware acceleration settings in Capture One Preferences > General tab. Set it to Never for processing and try again.

    Also make sure you use the latest update, currently Capture One 20, build 13.0.2.13.
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  • NNN637155839162338445
    Hi, thanks for helping me troubleshoot the issue.

    Looks like when I set to never processing , it is working normal for now to certain images that had problem before. Let me try to work on some images and let see if this is the real solution. Could you tell me what does that kind of setting do when I changed to never?
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  • Paul_Steunebrink
    NNN637155839162338445 wrote:
    Hi, thanks for helping me troubleshoot the issue.

    Looks like when I set to never processing , it is working normal for now to certain images that had problem before. Let me try to work on some images and let see if this is the real solution. Could you tell me what does that kind of setting do when I changed to never?

    Setting the hardware acceleration to Never prevents Capture One from using the GPU. Now all the workload is handled by the CPU only.
    Proper GPU support improves performance but unfortunately, we see a lot of issues with this feature. Disabling it results in a stable installation.

    I expect the issues will be resolved with future maintenance updates.
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  • SFA
    There are some things you can try if you wish.

    Firstly it C1 generates a "Kernel" program to make use of whatever OpenCL capable devices may be installed in your system.

    This may, from time to time encounter errors at the system level and re-generating can help.

    Secondly the Driver programs for the GPUs may not be optimal for the current Operating System and Application Program versions. Using a new driver (or sometimes and older one!) can fix the problem.

    Are you happy to consider looking into either or both of those options?


    Grant
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  • NNN637155839162338445
    I use laptop with very good processor and very good RAM but maybe not proper GPU, so if the problem is the GPU or other thing related with GPU, I would not try resolve with those way. Looks like first way that disable my GPU and let my CPU handle image processing works great on my laptop
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  • SFA
    NNN637155839162338445 wrote:
    I use laptop with very good processor and very good RAM but maybe not proper GPU, so if the problem is the GPU or other thing related with GPU, I would not try resolve with those way. Looks like first way that disable my GPU and let my CPU handle image processing works great on my laptop


    If you are happy with the CPU performance that's fine.

    A low performance GPU (as I have in my laptop) does work but probably adds very little extra speed to any processing.

    More recent laptop GPUs can be quite powerful BUT also many $$$$.

    There is a Log File that should report about how C1 assessed the available GPU(s) if found on start up.

    HTH.

    Grant
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  • NNN637155839162338445
    I see, I got it.. one little silly question from beginner in C1, if we buy perpetual license, can we still download the updated software for fixing bugs or add little improvement (still same version but different build)?
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  • SFA
    NNN637155839162338445 wrote:
    I see, I got it.. one little silly question from beginner in C1, if we buy perpetual license, can we still download the updated software for fixing bugs or add little improvement (still same version but different build)?



    A perpetual License (for example V20) allows you to download all releases and updates for V20.

    When V21 is released (and assuming that previous adopted policies are followed in the future) an upgrade fee would be payable to move on the the new version. Historically the fee to update has been a number around 35 to 40% of the full new purchase price depending on the specific type required.

    The activation key for which ever version you have will also, historically, allow you to run earlier versions should you wish to do so.

    This FAQ document may help to explain the options available.

    https://support.captureone.com/hc/en-us/articles/360002398417-All-about-Capture-One-licenses-Upgrades-updates-and-activations-explained



    HTH.

    Grant
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