Tethering doesn't work since upgrade to 13.0.1.19
I've upgraded to the most recent version yesterday, using Catalina Version.10.15.2 and tethering with both of my bodies doesn't work anymore. I am just with a client and it's a real headache. I've contacted support earlier on to no reply so far.
With the previous version there were no issues. I am using Nikon D850's.
With the previous version there were no issues. I am using Nikon D850's.
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Saying please rectify this app here doesn't achieve anything, as we are all your fellow users of Capture One, and not the support staff. (This is a user-to-user forum.)
If you'd like to tell us what bodies you are having trouble with now, maybe some other users of the same cameras will be able to help.
Ian0 -
Done, cheers Ian. I was hoping that someone from C1 reads it too... Got a whole day without tethering and it's a fairly large job, just wasn't expecting this as they claimed they've corrected tethering issues. 0 -
Please check whether you allowed Capture One having access to the Photos app (don't ask why this is necessary). How:
System Preferences > Security & Privacy > Privacy tab > Photos (left column, select it) > Capture One 20 (right pane, checked)0 -
Ian3 wrote:
Saying please rectify this app here doesn't achieve anything, as we are all your fellow users of Capture One, and not the support staff. (This is a user-to-user forum.)
If you'd like to tell us what bodies you are having trouble with now, maybe some other users of the same cameras will be able to help.
Ian
Saying it to the support staff doesn't achieve anything either 😂0 -
Paul_Steunebrink wrote:
Please check whether you allowed Capture One having access to the Photos app (don't ask why this is necessary). How:
System Preferences > Security & Privacy > Privacy tab > Photos (left column, select it) > Capture One 20 (right pane, checked)
Yes this did the trick Paul, thanks a million!! What a weird thing to do....0 -
NN100602UL121 wrote:
Paul_Steunebrink wrote:
Please check whether you allowed Capture One having access to the Photos app (don't ask why this is necessary). How:
System Preferences > Security & Privacy > Privacy tab > Photos (left column, select it) > Capture One 20 (right pane, checked)
Yes this did the trick Paul, thanks a million!! What a weird thing to do....
From what I recall of some recent posts this also surprised the Capture One team.0 -
How can you allow access afterwards if you have said no previously? I have gone into the Security & Privacy > Privacy tab > Photos and there are no choices of software in the right hand pane. I tried dragging Capture One into that pane but it doesn't allow that.
Thanks0 -
Photoleary wrote:
How can you allow access afterwards if you have said no previously? I have gone into the Security & Privacy > Privacy tab > Photos and there are no choices of software in the right hand pane. I tried dragging Capture One into that pane but it doesn't allow that.
As far as I know, you can no populate that right-hand pane with applications yourself.0 -
Paul_Steunebrink wrote:
Photoleary wrote:
How can you allow access afterwards if you have said no previously? I have gone into the Security & Privacy > Privacy tab > Photos and there are no choices of software in the right hand pane. I tried dragging Capture One into that pane but it doesn't allow that.
As far as I know, you can no populate that right-hand pane with applications yourself.
Captured One has to request access to Photos. If an app has not requested access, you will see a message in the window on the right of Photos noting that only "Apps that have requested access to Photos will appear here." When I first tried to use tethering, Capture One opened a message window that asked if I wanted to give Photos access to Capture One and I checked Yes. It then automatically displayed Capture One as a choice in the Security and Privacy window to the right of Photos. Possibly, that choice may have been displayed regardless, but I did not check this.
Capture One 12 was already in that window and was unchecked. C1 12 did not require access to Photos to tether, but somehow was also there.
Jerry C0 -
Sadly neither of those posts actually answer my question. ☹️
If I need to retrospectively allow access to Photos how is this done?0 -
Tethering is totally broken for me - I cannot get the camera to connect no matter what I do, and I definitely have CaptureOne.app checked ON in Privacy > Photos, and in Accessibility and File Disk Access, for that matter.
MacBook Pro 2019 (brand new)
Mac OS Catalina 10.15.2
Capture One 20 v13.0.1.19
Canon 5D Mark IV
Same camera used to tether beautifully and totally stable on C1 v12, with Mojave Mac OS.
It's not the cable.
It's not the port.
It's not the dongle.
Camera has latest firmware.
A friend suggested I delete the Capture One folder in Macintosh HD > Users > Shared > Capture One. I did this and the camera connected for about 5 minutes. Then it broke and will not come back.
Help!0 -
Photoleary wrote:
Sadly neither of those posts actually answer my question. ☹️
If I need to retrospectively allow access to Photos how is this done?
Silly question, but in that right-pane with applications that have access to Photos, did you scroll?0 -
Not a silly question.
I did but it's completely greyed out. I'm going to do a completely fresh install (I have a clone of my working drive so I can restore everything in twenty minutes if need be) and see if that gives me access because I can't find a way of getting Capture One to ask the question again of "if I want to allow Photos to have access".0 -
Photoleary wrote:
Not a silly question.
I did but it's completely greyed out. I'm going to do a completely fresh install (I have a clone of my working drive so I can restore everything in twenty minutes if need be) and see if that gives me access because I can't find a way of getting Capture One to ask the question again of "if I want to allow Photos to have access".
Please let us know how you got on, did the re-install work for you? I'm also having trouble with tethering, cannot see the option to allow Photos access.0 -
There are a number of documents in the FAQ/Knowledge base with respect to tethering and a couple of them are recent or recently updated.
Just wanted to highlight that in case they might be relevant and people had not seen them.
Examples.
https://support.captureone.com/hc/en-us/articles/360002381557-Tethering-problems-the-camera-does-not-connect-frequently-disconnects-or-will-not-transfer-images
https://support.captureone.com/hc/en-us/articles/360002424177-Tethered-capture-and-live-view-are-not-working
Grant0 -
Hello members,
tethering still does not work with 20.02...and Catalina 10.15.2
Any new information about this topic?
Joern0 -
Sorry folks,
it works:)0 -
Joern1 wrote:
Sorry folks,
it works:)
Great!
Ian0 -
JayFram wrote:
Tethering is totally broken for me - I cannot get the camera to connect no matter what I do, and I definitely have CaptureOne.app checked ON in Privacy > Photos, and in Accessibility and File Disk Access, for that matter.
MacBook Pro 2019 (brand new)
Mac OS Catalina 10.15.2
Capture One 20 v13.0.1.19
Canon 5D Mark IV
Same camera used to tether beautifully and totally stable on C1 v12, with Mojave Mac OS.
It's not the cable.
It's not the port.
It's not the dongle.
Camera has latest firmware.
A friend suggested I delete the Capture One folder in Macintosh HD > Users > Shared > Capture One. I did this and the camera connected for about 5 minutes. Then it broke and will not come back.
Help!
Same thing here but I'm using Canon EOS R.
If I run "Image Capture" app it can connect to the camera and I can browse all files without any problem.
If I run Capture Run and it won't detect the camera.
This issue was happing more and more often and usually I simple "turn everything off and on" would fix.
But now it's connecting anymore.0 -
I have no connection issues with the Canon EOS R with both Capture One 20.0.1 and 20.0.2.
However, I do have a problem with Live View, making the camera to 'blackout' and not able to control from the camera itself, only from Capture One. Closing Live View does not restore the situation to normal, only a restart of Capture One, the camera or its connection (you can disconnect and connect again from within Capture One, Camera tool).
Anyone experiencing this Live View issue with the EOS R or RP?0
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