Keystone malfunction (request #15943)

Comments

49 comments

  • Leo FABRIZIO

    of course you will not get informed when they will publish an update.

    But more people complain, more we have a chance to see this problem get fixed, which looks not to be a priority right now...

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  • Thomas Kyhn

    "of course you will not get informed when they will publish an update" – I didn't expect that; what I was after was just a confirmation that they're actually working on it (as opposed to the usual evasive replies).

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  • Thomas Kyhn

    8 months and not a word.

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  • Grant Hodgeon

    This software is as good as 💀

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  • Ralph Louzon

    I very often encounter this problem with the keystone tool: unexpected results, that is to say a parallelogram when I want a rectangle. Phase One should really fix this unworthy issue.

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  • Thomas Kyhn

    Indeed they should.

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  • Thomas Kyhn

    Unsurprisingly, this still isn't fixed in version 21.

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  • Leo FABRIZIO

    report report report!

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  • Ralph Louzon

    Another good reason not to buy version 21...

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  • Prasad Palaniyandi

    Today I was trying to use 4 Way Keystone correction tool but experience was frustrating. It is shame that C1 adamant not to solve the key user issues.

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  • CSP

    Thomas, thanks for lettings us know and yes the issue is unsolved, just did a test and yes it is unbelievable !   4 way keystone is for sure the least used option of the 3 and it is a clear pattern that issues which will only affect a small groupe of user are simply ignored by the fine people of phaseone, i could even understand this a little when we would see other worthwhile improvements.  but I do not know any other imaging software company today which has such a bad level support,  ignores issues brought up again and again and is totally uninterested in what user have to report.  

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  • Thomas Kyhn

    Unfortunately this issue isn't restricted to simultaneous vertical and horizontal keystone adjustment, I've also seen it with vertical adjustment. 

    As suggested above, it's a good idea to report it. At least they'll know then that users are affected by it.

    Have a look also at this request for an improved keystone tool.

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  • CSP

    actually I do use adobe and now also dxo more and c1 just for what works.  all this reports and suggestions are a waste of time because this company ignores them anyway.  no company which really values their customer does act like this you should have already learned that and the outlook is unfortunately also negative.

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  • Thomas Kyhn

    I still maintain the hope, possibly too optimistic, that eventually, if users keep bringing this problem to their attention, something will happen.

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  • CSP

    ...good luck !

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  • Thomas Kyhn

    Thanks, I'll probably need it.

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  • Leo FABRIZIO

    To be totally fair, Thomas, as I, received a personal message from the person in charge, Jeff.
    Apparently, not everybody experienced this problem, and not with every RAW, generated by different types of camera.
    They need our help to figure it out, sending to them the problematic RAW files, even better the EIP files.
    I consider that reporting (massively) and helping with sending files will help better.

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  • Thomas Kyhn

    I've sent quite a few examples by now, screenshots + raw files (all from Canon DSLRs). I assume they've received examples from other users as well as I'm clearly not the only one affected by this issue. They've stated more than once that they intend to do something about, though it doesn't appear to have much priority.

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  • Thomas Kyhn

    Yet another update and still no fix. How many years is it going to be?

    . . .

    A request for information: here.

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