Capture one 20 and OpenCL with new radeon cards

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36 comments

  • CCWH
    Hi,

    Did you try to delete this folder ?
    C:\ProgramData\Phase One\Capture One\ImageCore

    When you restart C1, software will rebuilt the hardware acceleration files. When i switched from C1 v12 to v20 hardware acceleration was disabled. After deleting this folder harware acceleration was enabled.

    Try this.
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  • Paul Steunebrink
    Titak_Tomas wrote:
    Hello,

    Before I do upgrade ( I would like but ..) to C1 20 from C1 12, I would like to ask somebody who is using Radeon 5700xt and can confirm that OpenCL is working in this version, and not destroying images during export and during moving sliders.

    What about trying CO20 during its 30-day trial period?
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  • NNN636648453620357982
    Titak_Tomas wrote:
    Hello,

    Before I do upgrade ( I would like but ..) to C1 20 from C1 12, I would like to ask somebody who is using Radeon 5700xt and can confirm that OpenCL is working in this version, and not destroying images during export and during moving sliders.

    Thank you.

    I use the Radeon 5700XT and using it for hardware acceleration always messes my images or when I am doing my editing they do not display well. I am still on C12 just fyi. I have tried all kinds of solution but none worked. I just let it use the processor since its beefy anyway (Ryzen 9 3700) If you figure it out let me know, would love this properly use the full potential of graphics card
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  • NNN635636448355960533
    I'm using the same GPU and can confirm that the issue persists. In this respect nothing changed since C1 12.
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  • Tomas Titak
    Hi,

    Well, I forgot I can try 30-day trial version 😄 xD. I will test it myself.

    And I do also have Ryzen 3700 but with GPU my rendering takes just a few minutes and with CPU is about 30 min.

    Yes, I have deleted ''ImageCore'' folder, and I did rebuild OpenCL in C1 12 with NO results.

    I still have artefacts in images.
    Thank you guys for trying to help. I will report with trial version of C1 20, but later, I am on vacation.

    (sorry my English)
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  • Andreas
    Hello,

    I'm a bit confused reading this issue: [The Capture One forum has migrated to a new platform, as a result all links to Capture One related postsstopped working and have been removed]&start=30

    I'm planning to get a Radeon RX 5500 XT or 5600 XT and would like to know, if there are any problems known in combination with C20 and Win10.
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  • pgrat
    NNN637033224300152317 wrote:
    Hello,

    I'm a bit confused reading this issue: [The Capture One forum has migrated to a new platform, as a result all links to Capture One related postsstopped working and have been removed]&start=30

    I'm planning to get a Radeon RX 5500 XT or 5600 XT and would like to know, if there are any problems known in combination with C20 and Win10.


    Hi,
    For info, the export works well with a Radeon RX580 and the 20.1.3 adrenalin driver.

    C1 V20.0.0 Win 10 Pro 1909 and hardware acceleration
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  • Marian Domanik
    I have the same issues with RX 5600XT on Win 10. I already contacted AMD support with this issue, so far they weren't very helpful, it's been a week of emails back and forth and they constantly just suggest reinstalling drivers or reverting to previous versions but none of it helped. My RX580 was working fine, with 5600XT I have to disable HW acceleration. Can reproduce on both v12 and v20, same artifacts on both display and render images.
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  • Peter Broll

    I'm looking back to the times with Radeon RX580 when everithing was ok.

    With my new ASUS RX 5700XT and C20.0.2 under Win10 I can't use hardware acceleration.
    I deleted ''ImageCore'' folder, and rebuild OpenCL with no effect..

    I think, Ihave to change to NVIDIA

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  • pgrat

    Hi Peter,
    I confirm that I use a Radeon RX580 with C1 and that the hardware acceleration works.
    I use the last certified driver, however, I stayed with version 20.0.0 due to the bug of the plugin "Open With".
    The buggy version 20.0.2 is installed on my laptop which uses the integrated Intel HD620 chipset and the hardware acceleration works too.

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  • grukobe

    With my Sapphire NITRO+ RX 5700XT, Radeon Adrenalin 20.2.2, Capture One 20.0.4 and Windows 10, I can't use hardware acceleration.
    I deleted 'ImageCore' folder, '_Strongname_' folder and rebuild OpenCL with no effect.
    Any help?

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  • SFA

    Does the Log file offer any ideas about what might be causing your problem?

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  • grukobe
    I think so, but I'm not an expert. 
    I made a request to capture one and included the log files.
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  • Gunnar Becker

    Hi guys.

    Glad i found this forum.
    Same here.
    End of 2019 i upgraded my computer to a Ryzen 2700x system and went for a Radeon RX 5700 as my new graphics card.
    Since then i noticed the same graphic bug i didn't have before with my Intel Xeon / Radeon R9 290 setup.
    But (at least in my case) it only effects the HDR part (every other slider works like a charm) & only RAW files, not JPEGS! (I know..... just wanted to mention it.)   ;)
    That makes it even more confusing.
    Dunno if it has to do with the file size or whatever.
    It was driving me nuts 'cause i could'nt figure out why this was happening.
    Just a few minutes ago i found out that it has to do with the hardware accleration.
    So i disabled it for the preview but left it enabled for the export.
    Now it's working just fine.
    One thing i'd like to know though.
    Is there a big difference between HW-Acc on/off for the preview?

    Hope to get new information here and that this will be fixed for good sooner than later.
    Crossing my fingers for all of us.

    Take care guys.


    (By the way english isn't my mother tongue. Hope it wasn't that bad.)

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  • Roland Gugerel

    Hi,

    same here.
    Just upgraded to rx5700 and now OpenCL isn´t working proberly anymore.
    I only experience problems in C1. All the other imaging softwares work as they should.
    GPU-Z detects OpenCL, and all benchmarks run without any issues.

    All the steps (deleting ImageCore-Folder, reinstall the drivers [20.5.1], clean install after ddu) that i found in different forums had no effect.

    C1 is only working without artifacts and glitches, when OpenCL is deactivated. This is frustrating, cause the performance without OpenCL is way to poor to use it on a daily business.

    I hope somebody has an idea on how to fix this.

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  • Peter Broll

    Hello and welcome to the club

    The only way to fix the problem would be a change from AMD to Intel processor.

    On the CaptureOne support sites there is the following statement:

    ---------------------------------------------------------------

    Microsoft® Windows® minimum requirements

    • Intel or AMD CPU with 2 cores

    Recommended system requirements

    If working with high-resolution images and doing calculation-heavy adjustments we recommend the following:

    • Intel CPU with 4+ cores

    --------------------------------------------------------------

    There is no Word about AMD CPU :-(

    But don't give up hope. Sometimes miracles happen.

    Maybe, CaptureOne will get a new programmer, who has better knowledge of the job.

     

     

     

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  • Gunnar Becker

    The interesting part of all this is that it's generally only happening with the RX 5000 series.
    With older generations or NVIDIA cards everything seems to work absolutely fine from what I've read so far.
    That's why I think it's not really a problem working with an AMD CPU.
    I think I'll try to sell my 5700 and buy an NVIDIA card.
    Unfortunately there hasn't been any progress yet finding a solution and before my card gets to old I'd rather try to make the best out of it.

    I hope they find a solution though.

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  • pgrat

    Hi, everyone,

    I work with a PC with an AMD Ryzen 7 2700 processor and a Radeon RX580 GPU with 8GB and driver updated.
    Everything works fine with OpenCL enabled.

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  • Roland Gugerel

    Hi,
    the workstation with the rx5700 is on a i5 CPU so i dont think that the CPU has something to do with that problem.
    It is more a problem with the navi cards. The last versions of AMD´s driver solved many problems in other cases. It seems that C1 20 is still a problem when using > rx5500 cards.
    So i think it is something that phase one should look into.

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  • grukobe

    Hi,
    I have the same problem with my RX5700XT. Also with the latest C1 20 release (13.1.1) and AMD release (adrenaline 20.5.1).
    I already sent Capture One an error message including log files on April 1, 2020. They created an internal error report, which is still open. On May 19, I asked if the C1 development team was still correcting this error and if so, when a correction could be expected. The answer on June 12 was unfortunately meaningless: "Please keep in mind, that due to our policy we do not comment or give out any information on future products, prices, fixes and development."
    So it is to be hoped that Capture One will correct this error, otherwise the only option left is to switch off OpenCL or to buy another graphics card, two very frustrating ways.

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  • Peter Broll

    Hi,

    I have a PC with AMD Ryzen 7 2700X CPU, 32 GB on a ASUS Prime X470-PRO

    First I had a Radeon RX580 GPU with 8GB and everything works fine.

    Then I changed to a Radeon RX 5700 XT and the troubles started.

    Now I have a ASUS DUAL RTX 2060 Super EVO V2 and the Problems still exist.

    I don't know, which card would solve the problems.

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  • Pascal Brooks

    I just build a new PC for working with C1 and can confirm these problems. 

    My new Hardware should actually be quiet okay:

    Mainboard: MSI x570 gaming plus

    CPU: AMD Ryzen 7 3700X

    GPU: AMD Radeon RX5500 XT 8GB (MSI)

    RAM: Corsair Vengeance 32 GB (2 x 16, 3200Mhz)

    SSD: Corsair MP600 1TB M.2 NVME (PCI Gen.4)

    When moving Sliders or moving the croping frame the cursor stops for a microsecond about every 0.5 seconds. It somehow stutters.

    Adjusting HDR looks weird and produces fragments all over the image and it needs 1-2 seconds to see the final result.

    The problem with the HDR sliders is resolved when turning off hardware acceleration.

    Using my old Geforce GTX 660Ti can also solve the problem with the HDR slider. But still, adjusting sliders or moving the crop frame seems to be very laggy.

    Problems exist for C1 Version 12 and 20. I do not have any problems with other programs or in games.

    Looking forward for a solution for this problem, as it seems to affect several people.

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  • Remco Voogt

    I'm in the process of finding the right components to build a new PC.

    I want to find a recent GPU that actually works with Capture One Pro; what I read in this thread doesn't make it easier.

    I'm actually on an older version of Capture One Pro: version 10, so this might even complicate things.

    At first I chose an NVidea MSI GeForce GTX 1660 Super Gaming X, but later I decided that an AMD Sapphire Pulse RX 5600 XT 6G GDDR6 would be a nicer upgrade.

    Now that I read that a lot of people have problems with the new AMD 5000 series cards, I'm not so sure anymore. 

    If people even have problems with recent NVidea cards (ASUS DUAL RTX 2060 Super EVO V2) then I really don't know what to choose anymore.

    Does anybody have any positive experiences with recent videocards in the 300 euros price range?

    Thanks in advance for any reactions.

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  • pgrat

    Hi,
    when I rebuilt my PC last year, I opted for a Sapphire Nitro+ RX580 with 8GB ram.
    This card is not brand new, but it works perfectly with C1  with hardware acceleration.

    At the time, it cost me less than 230€.

    (Win Pro 10 v1909, C1 v13.1.0)

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  • Remco Voogt

    Thanks for the quick reaction!

    I will certainly take a look at it, though it would be nice if newer cards would also work properly with C1.

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  • Pascal Brooks

    Well, in my case, I now switched from my Radeon 5500 to a Nvidia GeForce RTX 2060 and all problems are gone.

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  • Gunnar Becker

    @Pascal Brooks

    Me too.
    Recently there's been a really good offer.
    I took the chance to grab a pretty good RTX 2070 SUPER OC model by ASUS for 412 €. Officially it retails for (way) over 500.
    Though I spend about 80 € more than I did for my RX 5700 Red Dragon back then I still prefer the benefits then regretting the higher price.
    My Red Dragon already has a new owner and my worries are history.

    I cross my fingers for everyone sticking with a Radeon.

    Take care guys.

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  • Peter Broll

    Hi,

    I still think, it's a problem with the AMD processor.

    I have an AMD RYZEN 7 2700X and testewd it with a AMD Radeon RX 5700 XT  and a ASUS DUAL RTX 2060 Super EVO V2.

    In both cases I have problems with hardware acceleration.

    What processors do you have?

    When I look at the CaptureOne hompage ther I found following:

    ----------------------------------------------------------------------------------------------------

    Microsoft® Windows® minimum requirements

    • Intel or AMD CPU with 2 cores
    • 8 GB of RAM
    • 10 GB of free hard disk space

    Recommended system requirements

    If working with high-resolution images and doing calculation-heavy adjustments we recommend the following:

    • Intel CPU with 4+ cores !!!!!
    • 16+ GB of RAM
    • Solid State Disk (SSD)
    • Dual (matching) Graphics card from NVIDIA or AMD with 4GB+ RAM per card

    ----------------------------------------------------------------------------------------------------

    In the recommended system requirements there is no word about AMD processors.

     

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  • Gunnar Becker

    That's interesting.
    I've never heard or read about hardware acceleration issues with NVIDIA Cards.
    I'm running a 2700x as well.
    That AMD Processors aren't recommended is really weird.

    To sum it up here are my specs:

    MSI B450 GAMING PRO CARBON AC
    2700X @ 4.025GHz (1.185V) fix
    16GB Crucial Ballistic Sport 3200 CL16
    ASUS DUAL RTX 2070 SUPER 8GB O8G EVO

    Running the card since 1 week and haven't noticed any issues with this setup so far.
    Except for the confusing stuttering issue in RDR 2 that I could get rid of by adding a specific command line. It's caused by a known CPU balancing issue with NVIDIA cards.

    I thought the 2070 was malfunctioning or broken. Fortunately my research was successful. Who knows what would've happened if not. (face-palm) 

    Sorry, I'm drifting off topic. ;)

    Just hope that the OpenCL problem gets fixed soon.

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  • Andreas

    First, it is very common, that recommendations are ignoring AMD processors. There are several reasons for this, but none of them seems to be technical ones.

    I don't think, that this issue has to do with the CPU. Hardware-acceleration in C1 means GPU and OpenCL. Issues regarding OpenCL are known within the new Radeon 5700/5600 series:

    https://community.amd.com/thread/248056 (general)
    https://community.amd.com/thread/249797 (Capture One)

    I bought an older RX Vega 56, this card works perfect with a Ryzen 3700X and C1.

    The Radeon cards are generally performing much better with OpenCL than the Nvidia counterparts. Here is an older benchmark using C1 (unfortunaly they no longer use C1 for benchmarks): https://www.pcgameshardware.de/Grafikkarten-Grafikkarte-97980/Specials/Rangliste-GPU-Grafikchip-Benchmark-1174201/3/#a23
    The RX580 delivers the same speed as the GTX 1070ti and is faster than the GTX 1660. The RX Vega 56 ist about 10% faster than a RTX 2060.

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