Problems with 1394 drivers in windows10 built1909

Comments

7 comments

  • Per-of-Botnia
    Thanks Grant!
    Knew that is has to be a Microsoft error 😭
    I´ll try this solution and report back!

    All the best! / Per
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  • Per-of-Botnia
    🤬 No luck with your sugestion, the problem still remains..
    There is no exklamation sign by the P25 in the devicemanager ,
    but the camera dont show up in PO1 20...
    -Anyone withother ideas ? ❓ ❓ ❓
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  • Paul_Steunebrink
    I heard earlier of a FireWire issue with Win10 1903/1909 builds. Have you contacted Phase One support. They can quickly tell whether there is a fix.

    If you do so, it would be interesting to know.

    And/or, have you posted the issue in the P back forum here? Phase One support might chime in there.
    https://forum.phaseone.com/En/viewforum.php?f=3
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  • Per-of-Botnia
    Hi Paul!
    Yes I have made a support case, but heard nothing yet..
    Let you all know when I get som response.
    /Per
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  • Paul_Steunebrink

    If you have a Phase One back you can open a support case with Phase One instead of Capture One (you perhaps did do that already). They might respond quicker.

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  • Per-of-Botnia

    Hi again everybody!

    This is the answer i got from support:

    11-02-2020 09:51
    Supporter
     

    Hi Per - yes it is stated that CO 20.0.2 is compatible with the latest WIN10 update but this is not the same as the firewire connection is supported as support and compatibility are 2 different things, sorry of this was not clear. Capture One will run but a firewire device will not connect!

    However - yes you should roll back your OS to the former version as stated in the article and your firewire should - as before - connect and work fine.

    Regards

    jesper/phase one support

     

    10-02-2020 19:38
    Me
     
    Hi Jesper and thanks for your reply!
    As I feard is is a Windows compability problem after all.
    A rollback of my Win10 1909 is the way to go for me.
    But witch version is tested to work?
    It is stated in de CO1 20.2 uppgrade that it is compatible with Win10 1903,
    does this include the Tethering with 1394 backs, or am I forced to go back even futher to 1809 ?
    /Per
    10-02-2020 08:20
    Supporter
     

    Hi - thanks for writing,

    please follow the link below for a description to why your WIN10 installation will no longer work. This is due to a Microsoft Windows update that camerabacks but also video cameras and sound modules are having issues with ! 

    https://www.phaseone.com/en/Search/Article?articleid=2327&languageid=1

    The workwround is to either use a WIN7 stand-alone computer for the shooting, use an older Win10 installation or convers and use a stand alone Mac for the connection. Or use the CF-card and import the files.

    For now you nhave an explanation and different workaround until Microsoft eventually bring out a fix for the firewire drivers.

    Let me know if you have further comments or concerns.

     

    .... Windows uppdates again... A lot of time and work to get the system running , I am so tired of this!!!!!!!

    Per :-(

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