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Activation of the last update

Joachim Rolwes
  • Edited

I have a current C1 version 20 and have downloaded the latest update. The installation worked perfectly. After the start of the new version, the licensing window opened. Here I only had the opportunity to enter my license key. There was no way to end the entry with a return or to enter data in any of the other fields. The Activate field was not active.
My attempt to activate the license with my registration key and the activation code was also not possible.

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  • Jeff Gottloeb

    I got the same activation screen too after I upgraded C1.  However, I was able to retrieve the license key from the Software Management -> Manage LIcenses page of the C1 support site.  That was accepted by the activation screen.

    A minor upgrade really shouldn't require the re-entry of the license key though.

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