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print margin problem

Mirslavo

After recent update to version 20.1.13 I lost possibility to control margin. I typically use A4 paper and set 1cm margin on each side. Before the update it printed all OK. Now in the C1 "print" screen shows even margins, but then it gets modified. For the actual printout the margin on the longer side of the paper is 12mm and on the shorter side - 8.5mm. The same proportion can be seen in the printer driver "preview" screen that shows after the job is sent to the driver. All this looks like a bug introduced by recent C1 update. No other config/setup/software changed on my side in the meantime. Dear support team: would you consider to fix this?

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Comments

7 comments

Date Votes
  • Bartek. .

    I have a similar problem!

    https://support.captureone.com/hc/en-us/community/posts/360011504237-White-stripe-on-the-printout- 

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  • SFA

    https://support.captureone.com/hc/en-us/articles/360006071497-Things-you-should-know-before-submitting-a-request-to-Customer-Technical-Support 

     

    The link above would be a good place to start to report your problems.

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  • Bartek. .

    Thank you for helpful links but unfortunately I didn't find help for my problem there.

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  • Patrick Eisen

    I have the same thing.

    I have an issue open since 24 day's.

    The paper size will be recognized mostly as "Unknown".

    And the margin cannot be expanded to the full size.

    If you print borderless there is a white area on the right and bottom. 

    I print large format so the area is much more then a line.

    Also I cannot set the print quality any more. Support says I can do this in the driver an C1 will follow.

     

    I'm very disappointed because it destroys my workflow.

    I also have issues with the printing color management in this version. I needed to measure a new profile.

    All issues about printing but the release note says nothing about any change.

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  • Patrick Eisen

    Any update?

    I did not here anything back since a while.

     

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  • Mirslavo

    Just updated to version 13.1.2.35 and in my case the problem looks like fixed.

    Before I played with workaround: margins adjusted manually to compansate + picture crop to match printout proportions.

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  • Jay Hirsh

    I had similar issues- touching a Margin control slightly & all went crazy. In a hurry, I had export an image to print from another application.

    The solution in my case was to go to Print/Layout & adjust Cell Height or Width.

    It seems that Cell Size controls Margins in a logical manner, but adjusting Margins can cause Cell Size to go crazy. I'm running C1 20 Build 13.1.2.37

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