v.6.1.1 completely unusable.
I am posting this mainly as a cautionary tale to anyone considering updating to v.6.1.1. I had been having stability problems with v.6.0 and v.6.1, but at least the program was usable. v.6.1.1 was supposed to address stability issues, but on my computer, it has done the opposite, crashing immediately upon opening. At the present time, I am completely unable to use C1. I am waiting to hear from Phase One's support staff for a possible solution, which had better come fast. My guess is that I will have to delete something, but I have no idea what. If they do not have a solution, then it will be adios to Capture One, something that I really do not want to happen.
Rob
Rob
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oh... can't believe that you will abandon that clarity slider 🙄
PS: seriously - just dump Mac, switch to Win... I run C1 on just 4GB RAM W7 and never had any issues that your Mac forum is full of...0 -
may i ask why you are on the mac forum at all if you are using windows? certainly you would have nothing to contribute to the conversation here. 0 -
I love the continuous updates to this awesome program, and seems like with every update there's a new problem. Its been stable for me, but I found a few bugs I am also on Mac
- Opening a previous session (older than one created on 6.1.1) results in a blank frames between actual frames. Basically between every picture is there is a box with nothing in it.
- RGB values are no longer accurate.0 -
[quote="Edward51" wrote:
may i ask why you are on the mac forum at all if you are using windows? certainly you would have nothing to contribute to the conversation here.
hear the word of wisdom, dear - dump mac, get win0 -
[quote="deejjjaaaa" wrote:
[quote="Edward51" wrote:
may i ask why you are on the mac forum at all if you are using windows? certainly you would have nothing to contribute to the conversation here.
hear the word of wisdom, dear - dump mac, get win
This isn't helpful. Get real.
Not wishing to get into a platform war you might want to read this: - The conclusions section, particularly the last paragraphs are worth remembering. Neither Windows nor OS X are perfect, and it would seem that Phase One has some challenges with their Mac implementation but that's got nothing to do with the OS, that's the development/test/QA group's challenges.0 -
[quote="Edward51" wrote:
may i ask why you are on the mac forum at all if you are using windows? certainly you would have nothing to contribute to the conversation here.
He flits around various forums starting petty fights. Evidently, he derives some sort of perverse pleasure from this. He is a gadfly. Ignore him.
Rob0 -
This isn't helpful. Get real.
Not wishing to get into a platform war you might want to read this: - The conclusions section, particularly the last paragraphs are worth remembering. Neither Windows nor OS X are perfect, and it would seem that Phase One has some challenges with their Mac implementation but that's got nothing to do with the OS, that's the development/test/QA group's challenges.
If Phase One designs a program that is not optimized for the Mac OS, the problem is with Phase One, not the OS. I expect that it will be fixed, eventually, but in the meantime, I will be forced to use ACR, which I dislike. I would prefer to revert to C1-6.1.01, but it has been wiped clean from my computer. The last thing I will do is switch to Windows. I could not stand dealing with all the viruses and virus protection software.
Rob0 -
[quote="James230" wrote:
delete all files with the suffix "cop" (preview proxies) and "cof" (focus mask proxies)
- Opening a previous session (older than one created on 6.1.1) results in a blank frames between actual frames. Basically between every picture is there is a box with nothing in it.- RGB values are no longer accurate.
unfortunately true. But only if the output recipe is set to emebed the camera profile
_________________
C1 runs quite fast and stable on my Macs (Pro Tower 2009 model + Macbook Pro 2010 model).
However I always make a clean uninstall of the respective prior version (and also delete all proxies mentioned above).
It's cumbersome... but apparently it works.0 -
Phase One Technical Support got right on the case and had me do a complete uninstall/reinstall of C1-6.1.1. The program is now running faster and smoother than ever before. Clearly, I had some bad files that were mucking things up. So, the problem was not caused by a buggy program and certainly not by an inferior OS. I am very pleased with the P1 team. They are extremely responsive and competent. I highly recommend that those of you who are experiencing similar problems submit a formal request for technical support. Chances are, you will be pleased with the outcome.
Rob0 -
Good news Rob, and it sounds more like my day-to-day experience. 😉 0 -
C1 runs quite fast and stable on my Macs (Pro Tower 2009 model + Macbook Pro 2010 model).
However I always make a clean uninstall of the respective prior version (and also delete all proxies mentioned above).
It's cumbersome... but apparently it works.
Yes, this is probably the way to go. It would be very nice if Capture One included an uninstaller with the application, much as Adobe does with Photoshop. As it is, one has to search for the step by step process required to uninstall.
Rob0 -
Any chance to provide us with the uninstall procedure? Thank you 0 -
[quote="NN133321UL" wrote:
Any chance to provide us with the uninstall procedure? Thank you
Gladly. Below is the link. Once you have gone through these steps, just run a standard installation of the 6.1.1 update, and hope for the best. You may have to recreate Sessions, but all of the underlying Session folders are preserved. Good luck, and please let us know how things work out.
Rob
http://www.phaseone.com/en/search/artic ... nguageid=10 -
Thank you Rob, will give it a try
Bonny0 -
I don't quite have the same crash instance as you, but I like the suggestions to completely uninstall the previous versions to try to correct any operating problems. I like that 6.1.1 saves as col50 file and 6.x opens col50 files, it was rather annoying that col45 wouldn't open in 5.x sessions.
I am having an issue with the preview not completing its task. The rolling dial is twirling to its hearts content and all I see is a pixelated preview. I can still make corrections, adjustments and skip files, but the previews are not working at all. I'm surprised it hasn't crashed, in some ways I'd be more inclined to un-install and re-install.
Thank you for posting the link for un-install and re-install.
If this doesn't work I will simply re-install 5.x version, I'd suggest this for the person who is also having issues with the new update. Yes we will not be able to use the new features, but I'd rather stick with Capture One than leave.
Mihkel0 -
Hi,
I was quite happy with version 6.1.1. until yesterday when I worked on some pictures together with my model and we played a little bit applying different styles. Two times in a row my MacPro crashed and needed to hold the power button to restart the machine.
Peter0 -
Hi,
I was quite happy with version 6.1.1. until yesterday when I worked on some pictures together with my model and we played a little bit applying different styles. Two times in a row my MacPro crashed and needed to hold the power button to restart the machine.
Peter0 -
After my initial euphoria over having v6.1.1 run perfectly, things began to deteriorate, and I am now back to where I was with v.6.1.0, i.e. frequent freezes and crashes. Mostly, these events occur when I am switching between images or between folders. Whatever Mac stability issues were supposedly addressed with the latest update have done nothing to help my situation.
I have opened another support case. I am not optimistic, but I will keep trying to get this problem solved.
Rob0 -
This is a shame . Been using Capture one pro since it was released years ago . Now on 6.1.1 ..... crashing constantly , support not getting back to me to fix issues . Pretty much had it with Capture One .
Its been good , but its time to part ways and move onto a more reliable work flow .
😭0 -
[quote="stephen612" wrote:
support not getting back to me to fix issues... 😭
Stephen,
Your support case is awaiting your response and, although we would like to be able to offer faster support, a response from our team in under 2 hours (1:52) seems pretty good 😄0 -
Guess my problem is when you in remote Southern alps of New Zealand , Capture wont open and crashes constantly and client is losing confidence in you on a high budget shoot , I start to wonder why I have to keep dealing with crash reports from a software that I have been loyal to from the start and normally sing its praise .
Im just pissed . If you were in my shoes , I think you would understand .
Thank you for contacting me . I have done a disk repair and reinstalled , just the demo for now and is getting me out of a deadline bind .
I just cant work like this . My work flow needs to be next to flawless . One one remote shoot I did last year in Utah , Capture one would not open , saying i do not have permission and have invalid key !!??? Moved work flow over to Adobe to finish shoot .
Thank you again for contacting me . Im just frustrated .0 -
Stephen,
Everyone can understand frustration.
It's important to remember that a software is like a car and your computer is like a road, the car can only perform at it's peak if the road is well maintained.0 -
I'm very sorry to hear about your continuing difficulties and can certainly commiserate with the amount of distress that this may occasion, as well as despair concerning the program's reliability. It is, however, very far from my own experience with the program... up till now.
I do take note that it would be worthwhile to have an uninstaller that would obviate the need of tracking down various files to be deleted in preparation for every update and do hope that this will make it to the developers' ears.0 -
Ralph,
If you create a support case with that suggestion I'd be happy to ensure it makes its way to the developers eyes... I can't guarantee ear delivery.0 -
Good idea Drew, although if you have taken note of this you might directly bring it to their attention. In any event, thanks for your response. 0 -
Having started this thread some time ago, I feel that I should offer a progress report, much of which is detailed in a related thread on C1-6 instability.
I have done two things to deal with stability problems on my 4 year old MacPro Dual. First, I repaired permissions and rebuilt my hard drives, using Drive Genius 3. This made a very big difference, but did not completely eliminate my problems. I noticed that C1's stalls and crashes occurred almost exclusively when I also had multiple other applications open, especially CS5. This led me to believe that my 9 Gb of RAM might be insufficient for all that software running in 64 bits. Accordingly, I maxed out my machine at 16 Gb of RAM. Since doing so, C1 is running much more smoothly. I have had only one crash in the past two weeks, and I do not know what might have caused it. At any rate, the program is functioning satisfactorily, by my standards, and I may not need to replace my computer for awhile--probably not until the next versions of Photoshop and Capture One are released and completely overwhelm my system.
Hope that this helps others who are struggling with C1-6 stability issues.
Rob0 -
Well after 3 clean installs,
rebuilding the main HD w/DG,
getting rid of all the old COL files,
trying the session files on another drive,
This version (6.1.1) is still a very unstable software. It will crash 3 to 4 times during the day while adjusting images. It gets to a point that i must reboot (on a mac) the whole system to get it to work again for a period of time.
While it seems better after rebuilding the drive - it is still nowhere near where this type of software needs to be. There is something that needs to be addressed by the C1 Developers to fix this software.
Please fix this before worrying about extra plugins.0 -
[quote="robgo2" wrote:
Having started this thread some time ago, I feel that I should offer a progress report, much of which is detailed in a related thread on C1-6 instability.
...
Rob
Rob,
Thanks for the feedback. Much appreciated. Mac maintenance is an important preventive measures that sometimes is overlooked. On the other hand, it does not always solve all issues, apparently.0 -
[quote="bendt" wrote:
Well after 3 clean installs,
rebuilding the main HD w/DG,
getting rid of all the old COL files,
trying the session files on another drive,
This version (6.1.1) is still a very unstable software.
bendt,
2 Questions:
1) have you refreshed (removed) the preference files of CO6 recently?
2) have you a support case running on the issue as well to help Phase One solving the issue?
Thanks.0 -
All the pref files where deleted per clean install directions - 3 times. Last done 4 days ago - This was the direction of the current support case.
Before i left Seattle - Brian Jones (on this Forum) came over to see what he could find. We seemed to come to an agreement 😄 that there is a memory issue with this software version - it seems to uses it up when making adjustments. I do not have a camera tethered - i am only importing raw's from a HD file, and them using the software for what it is supposed to be able to do - make adjustments on raw files before output.
While it will work for awhile, it goes down hill from the start.
As for my computer - Desktop Mac Pro
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 12 GB
Processor Interconnect Speed: 4.8 GT/s
4 - 2 tb drives0
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