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Email notifications not working

Mark Sealey
I'm 99% sure that I have the settings in two places correct so as to receive email notifications when someone replies to my posts.

I've also got forums.phaseone.com etc as well as phaseone.com etc in my 'Accepted' domains.

Yet I've never received a single notification to any topic I've contributed to.

Apparently this is a known issue.

Anyone else?

Anyone any ideas?

Fix imminent, please?

Thanks so much in advance 😊
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Comments

17 comments

Date Votes
  • sizzlingbadger
    I can't even get auto-logon to work let alone emails 🙄
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  • Keith Reeder
    "It's a known issue" pretty much answers all your questions, I think.

    Phase One has been promising - for an age - that they're going to fix the forum. That we're still waiting says it all, really.

    I for one have lowered my expections to around zero that we'll see improvements any time soon...
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  • Justin Katz
    Hi Guys,

    Please let us know if you receive an email notification for this response. Our team in IT has been working on a fix. Should be working now.
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  • Mark Sealey
    No; not this one alas…

    Please let us know if you receive an email notification for this response. Our team in IT has been working on a fix. Should be working now.


    But thanks for working on this, Justin - and good luck!
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  • Mark Sealey
    Justin,

    Any news on this, please?

    It'd be so useful to be notified as planned when someone has replied… would make discussions so much easier and effective 😊.

    Here's hoping that - since notification is still not working - you see this!

    Good luck…
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  • paintbox
    [quote="sizzlingbadger" wrote:
    I can't even get auto-logon to work let alone emails 🙄

    Same here
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  • Mark Sealey
    Also for me; although it can be intermittent. Maybe OS-dependent?
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  • PhaseoneUser55657
    Both auto login and the notifications are broke. They talked about it in another thread a while ago, and if I remember correctly they came out and said they were not going to fix it as at some point they were going to use another forum application. But never heard another word after that. Now I cannot remember if it was 6 months ago or a year ago, and what forum it was in.

    I would not bet that it would ever be fixed.

    Robert
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  • gfingerl
    Both are broken for me as well. A fix would be not only nice but really needed!
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  • Mark Sealey
    They are working on it, it seems; but it's tempting to think that their support dept is a little overwhelmed. Good luck to them!
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  • Justin Katz
    This should be working properly now. Please let us know in you find that are still not receiving email notifications after checking the appropriate boxes in your user control panel.
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  • Mark Sealey
    Not for me, Justin.

    I have 'Notify me on new private messages:' ticked/checked to 'Yes'.

    I have 'Notify me when a reply is posted' ticked/checked for the topics I'm following etc… including this one.

    Am not receiving notifications.

    I also have 'forum.phaseone.com' and 'phaseone.com' set on my POP3 server as 'Good' domains.

    Sorry.

    Happy to help if I can - and thank you for continuing to troubleshoot this problem 😊
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  • paintbox
    Not yet sir.
    I am using Safari, if that helps any.
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  • Mark Sealey
    May I - deferentially - offer this as perhaps a useful URL?

    If you've gone way past this for troubleshooting, please ignore…
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  • Keith Reeder
    Still dead here too.
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  • Eric Nepean
    My email notifications don't work either. Everything is enabled on my profile, including "Notify me upon replies by default:"
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  • David Gordon
    I'm glad it not just me then...
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