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"No Images Selected" after Delete

Mitch1
Anyone else getting this problem?

If I delete a file in the thumbnail browser (right-click, delete), the main window shows "No Images Selected" even though the next image is indeed selected. I can then click any image in the browser and the "No Images Selected" message remains. It is only if I click another application then come back toe Capture One that the new image appears in the main window.

I am using the trial version of v6 64-bit, running 64-bit Vista. Have not yet deleted v5 but can't think why this should cause a conflict if it's not running.

Anyone?
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Comments

12 comments

Date Votes
  • Drew Altdo
    Can you create a support case and provide us a System Information file so we can try to recreate the issue?
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  • Mitch1
    Support case created; thanks. What is a System Info file?
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  • Drew Altdo
    Please reference the following;
    http://www.phaseone.com/en/search/artic ... nguageid=1
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  • Mitch1
    Thanks Drew. I sent the info file.

    I did find out something interesting: when this problem happens, I am able to get the viewer window to refresh by moving the mouse cursor to the far upper right corner of the screen, and hover over the program's minimize/close buttons in the program. Very strange, but it's a simple enough work-around.
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  • Permanently deleted user
    [quote="Mitch1" wrote:
    Thanks Drew. I sent the info file.

    I did find out something interesting: when this problem happens, I am able to get the viewer window to refresh by moving the mouse cursor to the far upper right corner of the screen, and hover over the program's minimize/close buttons in the program. Very strange, but it's a simple enough work-around.


    I had the same problem and found the solution independently by moving the cursor to the top right corner.

    I was about to close CO 6.0 Pro and restart it. Then boom! The image just showed up in the main viewer.

    The weirdest thing is that when I clicked on other images, the focus tool window shows the new image with each click but the main view remained blank. It should not be too hard to recreate.
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  • Mitch1
    A-ha, so it's not only me having the problem! And yes, I confirm that the focus tool window does indeed show the new images, but the main viewer window does not. Thanks Nelson! 😎

    I sent a screen recording to Drew so he can see what we're talking about.
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  • Drew Altdo
    [quote="Mitch1" wrote:
    I sent a screen recording to Drew so he can see what we're talking about.


    Mitch,
    Not ignoring you, just swamped... I will get to it asap. Sorry ☚ī¸
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  • Drew Altdo
    Hey gang... I'm waiting to hear back from Mitch in regard to one little possibility. However, it's looking like a bug as I just got my Vista to start doing the same thing. However, using the "Delete" shortcut or File>Delete doesn't show the same error so it's a bit puzzling. 😕
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  • HKGuns
    I am having the exact same issue.
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  • Mitch1
    Just an FYI for those following this thread; I replied to Drew but can't find one piece of info he requested. Will follow up again soon.

    As far as using the file menu, I can replicate the problem with File > Delete, or using the keyboard with Delete by itself or CTRL+Delete, but I do NOT get the error when using File > 'Delete Permanently' or when using the keyboard with ALT+Delete.

    (Thinking it would be nice to have a "delete permanently" option in the right-click menu ... 😉 )
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  • Mitch1
    Latest reply from the tech desk: the problem has been added to the list of future fixes; may not be in the first update but eventually.
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  • Paul Steunebrink
    [quote="Mitch1" wrote:
    Latest reply from the tech desk: the problem has been added to the list of future fixes; may not be in the first update but eventually.

    By the way, that first update, 6.0.1, was released today.
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