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C1 Pro not detecting Fujifilm XT-2 at Import

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Hi, all.
I just installed C1 Pro, and after creating a new catalogue, and connecting my Fujifilm XT-2 and turning it on, Windows detects the camera and memory card, but C1 does not.
I tested removing the memory cards and shoot thered and the file DO appear inside C1.

I'm using Sandisc Extreme Pro SDXC V30 3/10 64GB. Maybe the memory card is not compatable with Capture One Pro, but it is with Lightroom CC Classic?

Can't find any information anywhere, can't find a reason why C1 won't detect my camera/memory card to import raw files. Please help!
Thank you
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Comments

8 comments

Date Votes
  • Dave R
    Have you set up your XT-2 correctly? You need to set up usb connection mode in settings, there are quite a few choices and they are different according to whether you want to set up camera as card reader or for tethered shooting.

    Dave
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  • P1337
    I have the same Problem here. The X-T2 is correctly set in "USB card reader" mode, no tethering. Windows detects it as Camera and I have access to the SD card. LR is starting the import dialog. C1 won't and I can not even choose the directory of the card as import folder, it's simply nonexistent for C1. Putting the card in the Latop USB reader works though, but using the camera card reader is much faster than the internal card reader.
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  • OddS.
    [quote="phil_1337" wrote:
    ...Windows detects it as Camera and I have access to the SD card.


    Some applications can only access USB-devices using one of the "mass storage" protocol. Windows explorer may even disguise a device on the "media transfer protocol" device as a disk just to fool the user 😉 . Some applications, like C1, only transfer files (imports) from "mass storage". Windows saying "camera" may indicate MTP (https://en.wikipedia.org/wiki/Media_Transfer_Protocol ) and that Windows is not honoring your camera setting.

    Disconnect your camera, set it up for "mass storage", switch the camera off. restart Windows and log in, connect the camera, switch the camera on and give it a try.
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  • P1337
    Like I said, the camera is correctly set. For explanation:

    There are five modes how to connect the X-T2 to the PC:
    - USB card reader
    - USB tether shooting auto
    - USB tether shooting fixed
    - wireless tether shooting
    - USB conversion/backup restore

    While the tethering function itself works fine with C1, in NONE of the modes above, C1 is able to access the SD card directly. "USB card reader" is the closest you can get to "mass storage" and this is also the only mode where you can access the SD card with LR and Windows. It behaves like you would expect. However, C1 is not able to see the camera/SD card.

    I understand that C1 is a bit nitpicky which camera model it likes and which it doesn't. Since the support for Fuji cameras is rather young, I suppose we can only hope that this bug will be fixed in the very near future, if we are reporting it via support tickets.
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  • SFA
    [quote="phil_1337" wrote:
    Like I said, the camera is correctly set. For explanation:

    There are five modes how to connect the X-T2 to the PC:
    - USB card reader
    - USB tether shooting auto
    - USB tether shooting fixed
    - wireless tether shooting
    - USB conversion/backup restore

    While the tethering function itself works fine with C1, in NONE of the modes above, C1 is able to access the SD card directly. "USB card reader" is the closest you can get to "mass storage" and this is also the only mode where you can access the SD card with LR and Windows. It behaves like you would expect. However, C1 is not able to see the camera/SD card.

    I understand that C1 is a bit nitpicky which camera model it likes and which it doesn't. Since the support for Fuji cameras is rather young, I suppose we can only hope that this bug will be fixed in the very near future, if we are reporting it via support tickets.


    In general C1 does not read a card in any camera. There seems to be recent reports that some Fuji cameras have such an option, possibly due to the settings available in camera. Whether the Phase/Fuji arrangement has led to this option being made available I don't know.

    The basic principle for Capture One seems always to have been that if a camera is connected to a computer and thus to C1 the purpose will be 'fully controlled' tethering rather than downloading which, historically, has always been faster via a card reader and a reader offers the additional advantage of saving camera battery life and freeing the camera for other activities. In addition it reduces the wear and tear on connectors in the camera and, again from a historical perspective, the potential for a need for a expensive camera body repair.

    Freeing up cameras from download duties by buying a card reader was one of the most productive and liberating things I discovered when I started out with digital cameras.

    HTH.


    Grant
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  • P1337
    [quote="SFA" wrote:
    In general C1 does not read a card in any camera. There seems to be recent reports that some Fuji cameras have such an option, possibly due to the settings available in camera. Whether the Phase/Fuji arrangement has led to this option being made available I don't know.

    Good to know, but what do you mean by recent reports? Did some people say they could actually import their images via Fuji camera to C1? The import from the Fuji camera to other software is much older than the Fuji/Phase arrangement.


    [quote="SFA" wrote:
    The basic principle for Capture One seems always to have been that if a camera is connected to a computer and thus to C1 the purpose will be 'fully controlled' tethering rather than downloading which, historically, has always been faster via a card reader and a reader offers the additional advantage of saving camera battery life and freeing the camera for other activities. In addition it reduces the wear and tear on connectors in the camera and, again from a historical perspective, the potential for a need for a expensive camera body repair.

    Freeing up cameras from download duties by buying a card reader was one of the most productive and liberating things I discovered when I started out with digital cameras.

    Nice that this works for you, but for me it was just the other way around. Just plugging in the cable from PC to camera was the most productive and liberating things when I started using a newer Fuji model. Coming from a long day shooting landscape, there is nothing more convinient than using just one cable to connect the camera, import the images and even recharge the camera, while it stays plugged in. No need to change batteries, recharge one, maybe even recharge the other one for the next trip, since it was lying around for some days and discharged a bit. Since my card is big enough to hold 2-3 sessions, I normally don't change it. Keeping it in the camera removes the danger of forgetting it in the PC. Like already mentioned, the USB3.0 in the camera is much faster than the card reader in my PC, internally connected via USB2.0, and also than my laptop's card reader. Imagine this, my new laptop for work doesn't even have a standard SD-card slot, only microSD. So I have to carry around an additional card reader and cable just for this purpose, very annoying. As you said, there are historical reasons for C1 being what it is, but history is changing and so should software too. Again, as already discussed in the other thread, we are talking here about options and freedom. Still, the standard method can be used as well with all the benefits you mentioned (well, it's just the "USB port degrade"), but for others there are reasons to use the new possibilities.
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  • SFA
    Phil,

    History does not change but certain manufacturers might add enhanced features as seems to be the case for Fuji. Recent reports related to one or two posts in this forum that seemed to imply that certain Fuji models could be configured, in camera, in a way that allowed C1's recognition code to see them as disks (storage device) rather than a camera. If seen as a camera C1 expects to be asked for tethering functionality since that would be the normal preference for the traditional target user audience.

    Maybe the special relationship between Fuji and C1 will lead to the functionality you would like. None of the cameras I currently use offer connection mode settings controlled from within the camera nor in-camera charging (apart from a very old Pentax pocket camera, jpg only, via a charging base) and I have no Fuji bodies so, from my perspective, no benefit from the development should it take place.

    I would be reluctant to pay more, release by release, for features I cannot use just to satisfy the needs of those who can use them. However if Fuji wishes to fund the development to keep their users happy and send a statement of apparent desirability to the market then that is fine by me.

    Out of interest may I ask what computer you have that has an internal SD reader with a USB2 connection rather than the more usual and faster internal connection options?

    I have not so far come across a microSD only built in port on a relatively high specification computer but I can imagine that the manufacturers will head that way since microSD cards seem far more prevalent than regular size SD cards these days and offer the same performance for most practical purposes. Thankfully they all seem to come with full size SD adapters.

    That the world seems to have been greatly favouring mobile phone photography compared to separate cameras in recent years I suppose it would hardly be a surprise if demand for built in card readers was in decline. Who needs them when all of one's devices are connected to the Cloud? (Except some of the non-phone cameras?)


    Grant



    However for real speed that makes a difference to camera performance at the high end the CF sized format still seems to be the way to go. USB3 connections in quite a few cameras have not been especially praiseworthy as far as ruggedness is concerned if reports by users are to be believed. I don't think many manufacturers have included USB port charging as a standard feature although running on the power supply in tethered mode is usually supported.
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  • P1337
    [quote="SFA" wrote:
    History does not change

    I didn't thought this would need more clarification. Maybe I should have said: It constantly continues and develops. And the circumstances of yesterday may not be the same as today. I thought it would be pretty obvious what I meant.


    [quote="SFA" wrote:
    Recent reports related to one or two posts in this forum that seemed to imply that certain Fuji models could be configured, in camera, in a way that allowed C1's recognition code to see them as disks (storage device) rather than a camera. If seen as a camera C1 expects to be asked for tethering functionality since that would be the normal preference for the traditional target user audience.

    That's how it should work and how it does work with other software. You set the camera as storage device, and you have direct access to the SD card. You set the camera to tethered mode and it functions as a tethered camera. The X-T2 is more than 2 and a half years old.


    [quote="SFA" wrote:
    Out of interest may I ask what computer you have that has an internal SD reader with a USB2 connection rather than the more usual and faster internal connection options?

    It has an ASUS M4A87TD EVO Mainboard and the SD-card reader in the front panel is internally connected via the internal front USB pin connector. It has only the USB 2.0 standard since it is basically the same as the back panel USB ports but directly on the board. What kind of faster internal connection do you mean?


    [quote="SFA" wrote:
    I would be reluctant to pay more, release by release, for features I cannot use just to satisfy the needs of those who can use them.

    Ehm ok... I don't know what to say about this. You have the fear that minor improvements of C1 will increase the price of the next version? So you talk down features and improvements you don't need and think the price will be lower then or that you are the one who is featurewise benefitting the most from the next update? Despite that such simple changes could be implemented in a free +0.1 or +0.01 version, if that is really your motivation, then I fear our whole conversation is completely on a nonconstructive basis.


    [quote="SFA" wrote:
    USB3 connections in quite a few cameras have not been especially praiseworthy as far as ruggedness is concerned if reports by users are to be believed. I don't think many manufacturers have included USB port charging as a standard feature although running on the power supply in tethered mode is usually supported.

    If you are willing to broaden your horizon, then have a look what modern USB 3.1 ports are able to do and how you can recharge your running camera with power banks with "power delivery" feature. It's quite amazing how fast one can recharge the camera or the battery externally with such a small package on the go.
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