Capture One Pro 6 stability??
I'm running Capture One Pro 6.0.1 on a Mac Pro running OS Leopard 10.5.8, and much as I like the features and image quality of the converted RAW files (from a Canon 5D MKII) I find it so unstable as to be almost unworkable. I first worked with Capture One Pro v4 (purchased only a few days before v5 was released 🙄 ) and the upgraded to v5 a while later. I found both v4 & v5 to be pretty unstable but persevered due to some of the features which I particularly liked and the quality of the raw conversion.
When v6 came alone I was close to dropping Capture One due to lack of stability, it was just crashing all the time, but I thought I would give it one last chance....
Whist I like the upgrade features wise, I find no improvement in stability. It is so infuriating as it's just what I want but SO VERY unstable. Not wanted to descend into a rant, this mornings work has been pretty typical - in less than one hour working with Capture One it has crashed four times!
I'd be interested to hear other users experiences. If anyone has had similar problems and solved them I'd much appreciate any advice. I'm hoping it is something particular to my setup and can be resolved, but I'm also wondering if Capture One Pro is simply unstable and prone to crashing.
Regards,
Phil
When v6 came alone I was close to dropping Capture One due to lack of stability, it was just crashing all the time, but I thought I would give it one last chance....
Whist I like the upgrade features wise, I find no improvement in stability. It is so infuriating as it's just what I want but SO VERY unstable. Not wanted to descend into a rant, this mornings work has been pretty typical - in less than one hour working with Capture One it has crashed four times!
I'd be interested to hear other users experiences. If anyone has had similar problems and solved them I'd much appreciate any advice. I'm hoping it is something particular to my setup and can be resolved, but I'm also wondering if Capture One Pro is simply unstable and prone to crashing.
Regards,
Phil
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I too Have CO6 on an i-Mac with an i7 processor..Canon 1DsMk3
Strange things happening, it crashes (the whole mac!) when I work too fast and doing alterations (eg white balance) the image is from time to time Pixely, Appers to break down into Large coloured fragmented blocks.
Most discouraging to say the least...
Any one have any Ideas? Is there an optmal number of images for a folder?
Rupert0 -
As recommended on another posts, try turning OFF OpenCL in Capture One's general preferences...
The following card configurations will make use of OpenCL if OpenCL AUTO is selected in the prefs (the default):
1 Mac Pro AMD 57xx, 58xx, 48xx 1GB
2 Mac Pro NVidia 28x 1GB
3 Mac Pro NVidia 88xx 1GB
4 Mac Pro NVidia Quadro 4800 1.5GB
5 Macbook Pro NVidia 330M 512MB0 -
[quote="NN176397UL" wrote:
I too Have CO6 on an i-Mac with an i7 processor..Canon 1DsMk3
Strange things happening, it crashes (the whole mac!) when I work too fast and doing alterations (eg white balance) the image is from time to time Pixely, Appers to break down into Large coloured fragmented blocks.
Most discouraging to say the least...
Any one have any Ideas? Is there an optmal number of images for a folder?
Rupert
I suggest you look after the OpenCL settings in Preferences. Try to switch if off and try again.0 -
Thankyou both (Joao and Paul),
Amazing fast reply, will try it out..and respond...
Rupert.0 -
Thanks Joao & Paul. I've turned off OpenCL after reading previous posts on poor stability (sorry, should have said in my original post I had tried) but it has had no effect what so ever.
I've been flogging on with work this afternoon as I need to get some work out to a client asap. I figured it's quicker to carry on using Capture One for this one job rather than trying to get quickly up to speed on ACR after a couple of years away, but it has been a truly tiresome affair. I have lost count of how many times Capture One has crashed, but it is at least 10+. It really is verging on completely unusable.
Phil0 -
Hello,
thanks for your help. It seems to have helped my problem (turn off CL settings)
I managed to do basic corrections to 800 images in record time...
Thanks to NEW imac and CO6 presumeably! All new and new to be learnt also!
Hope you sort out your problems Phil...
Rupert0 -
Phil,
The amount of crashes with CO6 is not in line with what I am used to. In particular the fact that you had similar issues frequently in the past with CO5 does surprise me. What's wrong with your setup, is a question that came up? I dunno.
I don't know whether you have tried the more obvious kind of troubleshooting like refreshing session and preference files. Regarding hardware, do you use RAID or have external disks which are connected intermittently?
Having said that, did you ever contact support? In particular your history of crash incidents requires a more thorough investigation that a user forum can provide, I am afraid. Support can go through specific crash log files and relate that with type of action you were performing etcetera.0 -
Thanks for the info Paul. I don't use a raid system & I don't work from an external hard drive. I've tried starting new sessions etc etc. but nothing improved the situation. I wondered if it was some sort of software conflict so I did a fresh install of just Snow Leopard and Capture One Pro on an internal disk I was using a scratch disk for Photoshop. It definitely runs better, though it has still crashed. It's also not a great way to work!
I contacted support at the same time of my initial posting, and they have recommended a fresh reinstall. I'm giving this a go at the same time and hope it will improve things.
Phil0 -
Hi,
I recently upgraded to version 6.x and experience similar observations like all the others turning on and off OpenCL partly improves the application. I am experiencing pixly pictures while zooming in, strange color changes and some occasional crashes. I am currently running the application on my late 2010 MacBookPro i5 with 8GB RAM.
After my return to Germany I will try how version 6.x will work on my late 2010 MacPro.
Peter0 -
[quote="Peter Gruener" wrote:
Hi,
I recently upgraded to version 6.x and experience similar observations like all the others turning on and off OpenCL partly improves the application. I am experiencing pixly pictures while zooming in, strange color changes and some occasional crashes. I am currently running the application on my late 2010 MacBookPro i5 with 8GB RAM.
After my return to Germany I will try how version 6.x will work on my late 2010 MacPro.
Peter
Great and we would like to hear whether or not you are on CO 6.0.1 (or later if available).0 -
Hi,
sorry for the delay in my response. I am running Capture One 6.0.1 on both of my Macs with OpenCL turned off since this leads to real ugly stuff. My late 2010 Mac Pro is equipped with an ATI Radeon HD5770 card.
We will see when new patches will be available to address the most annoying "features".
Peter0 -
Mine crashes like crazy also, usually just trying to open a session, or running a batch export. I always send the crash logs in. I'll try turning off the Open CL function. (macbook pro, snow leopard w/all updates and C1 v6.01) 0 -
Okay, turned off Open CL, but still crashed twice when exporting to Photoshop, single images. It will open in photoshop, then crash. 0 -
Hi,
I've a big problem for the moment, it's crashing and crashing, and crashing. They are working hard on my support case.
You have to creat a support case.
Regards,
D.0 -
I was having similar problems with v6.0.1--frequent program shut-downs and even a few computer freezes. Two days ago, I updated to v6.1, and I have not had a single incident since. So, at least in my situation, v6.1 seems to be more stable (and also much faster.) I just hope that it lasts.
Rob0 -
[quote="robgo2" wrote:
I was having similar problems with v6.0.1--frequent program shut-downs and even a few computer freezes. Two days ago, I updated to v6.1, and I have not had a single incident since. So, at least in my situation, v6.1 seems to be more stable (and also much faster.) I just hope that it lasts.
Rob
I spoke too soon. V.6.1 has deteriorated to the same state as v.6.0. I have noticed that the problems are most likely to occur if I am running Photoshop CS5 alongside Capture One.
I have submitted a support case to Phase One.
Rob0 -
I too have crash issues.
The problem does not occur when I am using my Leaf back via firewire. With my Leaf back the software runs beautifully.
However, with my Canon 5DMarkii... the program is pretty much unusable as it regularly crashes.
Note* it will work fine for a while and then if I stop shooting for a while, change some settings or create a new session it will crash. So a quick test will not show issues, but in real life situations there are definite conflicts somewhere. But as I say only on my Canon. It would be interested to hear about what cameras people are having issues with as this seems to make a difference in how well the software works.
This is particularly frustrating in front of clients and for a while now I have tried swapping USB cords, latest OSX, 4 gigs Ram, a new larger hard drive with heaps of space, running absolutely no other programs and recently sending my Canon to Canon for a complete check up. Nothing has resolved the issues so far except to force quit and restart the program. I shot for a major investment bank the other day (read: "pressure job for large client") and I decided form the outset just not to use CaptureOnePro. I shot to card and showed the client on the back of the camera instead. This approach was limited but more professional and quicker than cursing at my computer. So, in short I have been burnt in front of clients and am nervously awaiting a fix before turning to other software.
Some questions I have for Phase staff are :
1. Should we shoot without a card in the Canon or with one in ? ( I have tried both, but still would like verification to eliminate that potential problem)
2. Could having drivers for both Canon and Leaf be an issue?
3. Does the latest ( which I run) C1 use dual channels in the processors? If not then can I use a 4gig and 2gig Ram to get an extra 2gig from where I am now which is 2 x 2gig chips. I read everywhere that 4 + 2 works well, but is unofficially supported. More ram could help perhaps?
Model Name: MacBook Pro
Model Identifier: MacBookPro4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.5 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP41.00C1.B00
SMC Version (system): 1.28f3
Serial Number (system): W88112Y6YP4
Hardware UUID: 659F3035-463E-5405-BF86-5F5DF66F01350 -
hi,
Yes , Canon and C1 are not working well together.
I also use some 5DMKII, once it was not working well because of one of my 5DmkII that have a nearly broken USB plug (it's soo fragile). It's the second time that I have to repair it (canon have to do something to hold the usb cable, the same way as the 1D)
Now sometime it crash, sometime it freez -but if we wait (the model, the client, the stylist, the make up artist, my assistant 🙄 ) for 5minutes, it DE-freez and work fine again, receiving the pictures stock in the buffer of the 5DMKII. You know those pictures that you know that are perfect and you don't want to loose!!
So for the moment I decide to work with the Canon eos utility for tethered but look at the pict. in C1. Work just fine.
D.0 -
Yes I thought my USB might be causing issues so I sent it to Canon for repair. They charged me nothing and said everything on your camera is working fine...no repair needed. I have also tried different cables.
My thought is that there are issues with C1 v6 ability to handle RAM as it won't run well at all when Photoshop is on, and often occurs after shooting for a little while. i.e. the program usually runs ok for me but once I start getting issues like previews not showing, or spinning wheel of death, it really needs a full computer restart. Last night I was even having it crash just trying to make contact sheets out of low res jpegs. The first contacts sheet worked well but I needed to restart to make the second. That I thought was odd. There were about 400 images, but still, they were only 1.5mb or so each.
I have just ordered a OWC SSD and more RAM to take it to 6gig. I am not overly confident, however feel it will at least restart quicker! Shooting with EOS utility seems like a good idea.0 -
if you are having issues with capture one and canon cameras i have 2 solutions:
1. you absolutely must use a USB repeater cable.
http://www.iogear.com/product/GUE216/
dont even ask just get it - it will make a ton of difference.
2. capture one needs a huge amount of RAM to work ok, I would say minimum 12-16 GBs - so that means laptops will have subpar performance. If you need to use a laptop - dont expect great things on big and fast shoots. With Mac Pros 16GB is ok for editing and processing and shooting 24 is better.
I use capture one everyday on all different types of professional shoots and this is what I find works. Still haven't moved to SSD's yet - waiting on proper support in Mac OS and price/GB to improve first - but I hear that helps a bit.0 -
12-16 gbs in a macbook pro?
D.0 -
macbookpro's max at 8GB that's why i said great results shouldn't be expected. 0 -
Ha ok!
Sorry.
But I think a software such as C1 run with no problem on smaller configuration!.( or have to)
It's not only build for huge computer.
D.0 -
Well it does seems like it needs alot of RAM. However, the technical specs say it needs at least 2gb, so that is a rather large jump being suggested for it to run properly. Especially since many users will be on location and using a laptop. I shoot large jobs on my 33 MP MF camera RAW with 4GB RAM without issue, so I don't think it is specifically a just RAM issue. It seems to be more of a file handling and preview issue. At a guess! 0 -
FYI, Capture One 6.1.1 release today should address stability issues. 0 -
[quote="Edward51" wrote:
if you are having issues with capture one and canon cameras i have 2 solutions:
1. you absolutely must use a USB repeater cable.
http://www.iogear.com/product/GUE216/
dont even ask just get it - it will make a ton of difference.
2. capture one needs a huge amount of RAM to work ok, I would say minimum 12-16 GBs - so that means laptops will have subpar performance. If you need to use a laptop - dont expect great things on big and fast shoots. With Mac Pros 16GB is ok for editing and processing and shooting 24 is better.
I use capture one everyday on all different types of professional shoots and this is what I find works. Still haven't moved to SSD's yet - waiting on proper support in Mac OS and price/GB to improve first - but I hear that helps a bit.
You will see way more benefit with SSD over more RAM. SSD is biggest bang for the buck if you want speed. The bottleneck is usally the spinning hard drive (Photoshop CS4 opens in 1.2 seconds on the MBPro w/ SSD and about 3-4 on my MacPro).
Im sure someone else can confirm, but isnt C16.0 the first version in 64bit? Im not sure if the prior versions in 32bit can even take advantage of that much ram.
If you're on a Mac, go on Photoshop/Preferences/Performance. How much memory usage can you dedicate? Can you see all the ram you paid for available in CS4? They just added 64bit support to CS5.
I run C16.0 on a 12GB Mac Pro (mid 2010) and traditional HDD and a 8GB MacBook Pro i7 with SSD. SSD Wins every time. If I had to tether to a machine with a IQ-180...I'd reach for the SSD machine first.0 -
[quote="jeremy62" wrote:
Well it does seems like it needs alot of RAM. However, the technical specs say it needs at least 2gb, so that is a rather large jump being suggested for it to run properly. Especially since many users will be on location and using a laptop. I shoot large jobs on my 33 MP MF camera RAW with 4GB RAM without issue, so I don't think it is specifically a just RAM issue. It seems to be more of a file handling and preview issue. At a guess!
SSD will fix your problems. On top of that, they are super reliable and use less power.0 -
[quote="James230" wrote:
Im sure someone else can confirm, but isnt C16.0 the first version in 64bit? Im not sure if the prior versions in 32bit can even take advantage of that much ram.
If you're on a Mac, go on Photoshop/Preferences/Performance. How much memory usage can you dedicate? Can you see all the ram you paid for available in CS4? They just added 64bit support to CS5.
That's that point. Just recently, with the release of Capture One 6 and Photoshop CS5, photographers who use Mac have access to 64-bit versions of their applications for the first time. Because of the ability to use all available RAM each, shortage is felt earlier.
When you are used to run both concurrently, and you are limited on RAM (like on most notebooks) you could test to run either one or both in 32-bit mode and see what happens.
For the not-yet-initiated: 32-bit mode can be set from the program's Get Info dialog.0 -
No crash so far.
I've upgraded my laptop changing the old 5400rpm hard drive to a good quality solid state, added 50% more RAM to 6gigs (contrary to Apple maximum suggestion) and a second hard drive to free up space on the main drive. This has made a dramatic improvement overall and C1 v6 has not crashed yet since. I am shooting a demanding advertising shoot tomorrow all day and so will get a true 'real life' experience of how well it runs then. However, for now it has not crashed shooting large batches of shot quickly and when I leave the camera idle for a while (half and hour) and come back to it, besides from needed to reconnect to the camera, it picks up from where we left off. I turned off auto Cl also as I found it was still having issues rendering previews with it on. I've blogged about the upgrade here if you are interested in the detail. http://jeremyparkphotographer.wordpress.com/ The solid state drive is highly recommended.0 -
For what it's worth, I had all kinds of problems with 6.1 and crashing and had a pretty intense support case going, but 6.1.1 has solved all my problems. 0
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