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Crashing Crashing

Derek2
I can't seem to get C1prov5 to work to save my life!!!

I create a new session, shoot, then when I go to create another new session, c1 hangs, gives me the beach ball. I have to force quit to get out of it.

Time and time again this happens. Very annoying!!

I have no idea why.
Any help?
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Comments

5 comments

Date Votes
  • Paul Steunebrink
    First checks for CO 5.0 Pro/Mac:
    - View menu, Proof Profile, Selected Recipe (must be checked)
    - refresh (remove) the preference file (com.phaseone.captureone.plist)
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  • Joao Manuel Da Silva Neves
    Have you looked at the known issues topic in this forum?
    Have you tried to quit-relaunch C1 before creating your new session?
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  • Derek2
    Tired that with no luck.

    I'm currently in contact with Phase One support.

    Hopefully they can figure it out.
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  • John Madere
    After updating from Capture One Pro 5 to 5.0.1 I've been experiencing repeated crashes whenever I try to switch sessions. There is just one session out of the ten or so on my computer that does not cause a crash. I am running Mac OS 10.6.2. I've tried trashing Capture One then downloading and reinstalling with the same results. I have not been able to locate the preference file that you suggested trashing. This may have had something to do with my attempting to designate a new output folder. Although I am a longtime Capture One user, I find the importing interface and the output interface and procedures incredibly confusing. There are some much appreciated and significant improvements with version 5 but the problems I just mentioned are a real drag on my workflow. If those changes to importing and output were so necessary and supposedly helpful, better documentation would really help. So, how do I find and get rid of that preferences file? Please explain the entire procedure. I don't find it in my preferences folder and I don't find a Capture One folder of any sort for that matter.
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  • Paul Steunebrink
    [quote="John3111" wrote:
    ...
    I have not been able to locate the preference file that you suggested trashing.

    You can find the preference file (com.phaseone.captureone.plist) in your home folder, Library, Preferences.
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