Clarity tool has issues
Has anyone else seen the following?
I am using CO6 X, Win 7 64, Intel i7 920, 8G ram, ATI 5700, Open CL
After I process a reasonable number of images in a folder, say about 15, the image window starts to break down when I use the Clarity slider. The memory used by CO6 has grown from about 600M to 1.3G
As I move the clarity slider, the image breaks into 4 quadrants, with the 2:00, 4:00 and 8:00 quads all showing very noisy lines across the image, almost like multicolor exposure warnings. Subsequent images behave the same way.
I can then move to another folder, open an image, and it behaves just fine.
When I return to the photo where it first broke down, it breaks down again. Very Strange.
I've reproduced this effect in multiple folders.
I am using CO6 X, Win 7 64, Intel i7 920, 8G ram, ATI 5700, Open CL
After I process a reasonable number of images in a folder, say about 15, the image window starts to break down when I use the Clarity slider. The memory used by CO6 has grown from about 600M to 1.3G
As I move the clarity slider, the image breaks into 4 quadrants, with the 2:00, 4:00 and 8:00 quads all showing very noisy lines across the image, almost like multicolor exposure warnings. Subsequent images behave the same way.
I can then move to another folder, open an image, and it behaves just fine.
When I return to the photo where it first broke down, it breaks down again. Very Strange.
I've reproduced this effect in multiple folders.
0
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I have issued my tech support inquiry regarding a different Clarity Tool issue, where a preset I had created will not "stick" when I use my mouse and click the preset. On some images, the "0" Clarity slider wants to return back to the zero mid-point setting. 0 -
[quote="Jim MSP" wrote:
Has anyone else seen the following?
I am using CO6 X, Win 7 64, Intel i7 920, 8G ram, ATI 5700, Open CL
After I process a reasonable number of images in a folder, say about 15, the image window starts to break down when I use the Clarity slider. The memory used by CO6 has grown from about 600M to 1.3G
As I move the clarity slider, the image breaks into 4 quadrants, with the 2:00, 4:00 and 8:00 quads all showing very noisy lines across the image, almost like multicolor exposure warnings. Subsequent images behave the same way.
I can then move to another folder, open an image, and it behaves just fine.
When I return to the photo where it first broke down, it breaks down again. Very Strange.
I've reproduced this effect in multiple folders.
Fortunately this bug has been fixed in release 6.0.1 - out today.
-Lionel0 -
No, it is now worse, and I see it with all sliders. 0 -
In case you have scrambled previews you should turn off OpenCL in the preferences.
It seems the ATI 5750, 5700, 5550, 5500 still have some issues. In case you want a great experience using Windows 7, 64bit, and an ATI card, you should get a 5870.
-Lionel0 -
[quote="Lionel12" wrote:
In case you have scrambled previews you should turn off OpenCL in the preferences.
It seems the ATI 5750, 5700, 5550, 5500 still have some issues. In case you want a great experience using Windows 7, 64bit, and an ATI card, you should get a 5870.
-Lionel
This is an unacceptable answer; especially after all the previous reassurances that it is only an ATI driver issue.
Given all the other things that have gone wrong in the Express version, I am tired of having paid for an upgrade, but finding myself doing beta testing.0 -
You may like it or not. I provide you with a solution.
OpenCL support is a new experience for all of us. Covering 100% testing of all manufactured AMD cards are not feasible, and most of the problems come from the AMD driver implementation, where we have no control.
The drivers will change for the better over time, and Capture One will benefit.
-Lionel0 -
[quote="Lionel12" wrote:
You may like it or not. I provide you with a solution.
OpenCL support is a new experience for all of us. Covering 100% testing of all manufactured AMD cards are not feasible, and most of the problems come from the AMD driver implementation, where we have no control.
The drivers will change for the better over time, and Capture One will benefit.
-Lionel
Lionel,
I appreciate your honesty. So far your team seemed to be only endorsing high end video cards geared designed for hard-core 3D gamers. Does the Capture One 6.0 need all that 3D rendering power?
My understanding is that the Capture One 6.0 is designed for professional photographers, not for hard-core gamers. Is that an incorrect assumption?
If that assumption is correct, what kind of systems would the photographers buy, high end gaming system or the performance desktops?
If the answer is latter, shouldn't the mainstream performance video cards to be tested, such as the AMD 5550, 5750 and 5770? Wouldn't it be cheaper for Phase One to acquire less expensive cards for testing? What cards are you using for the development machines?
The ones you mentioned that would work well with CO 6 and Open CL, such as the Nvidia GTX 480, Nvidia GTX 490 or AMD 5870 are all top of the line 3D cards, engineered to bring the fast 3D video experience to the gaming community and costing $300 to $600 or more.
Does that make sense?
Thank you!
Nelson0 -
[quote="Lionel12" wrote:
You may like it or not. I provide you with a solution.
OpenCL support is a new experience for all of us. Covering 100% testing of all manufactured AMD cards are not feasible, and most of the problems come from the AMD driver implementation, where we have no control.
The drivers will change for the better over time, and Capture One will benefit.
-Lionel
How is this consistent with what you said 2 days ago?
And remember, I have paid for my upgrade - I'm not running a demo version.[quote="Lionel12" wrote:
If you install the latest AMD driver 10.12 (as of Dec 13) and the just released 6.0.1, all AMD 5xxx 1GB cards should work.
-LKU0 -
[quote="Lionel12" wrote:
You may like it or not. I provide you with a solution.
OpenCL support is a new experience for all of us. Covering 100% testing of all manufactured AMD cards are not feasible, and most of the problems come from the AMD driver implementation, where we have no control.
The drivers will change for the better over time, and Capture One will benefit.
-Lionel
I have no connection with PO but I really understood their difficulty.
OpenCL is a open standard, every manufacturer claims their video cards are OpenCL compliant, but who knows ❗️
Does it go through any certification process like the DivX chaos when MP4 was first released.
Worse still, even with the same chipset, different brands seem to tweak them differently, some overclock it, some try to lower it power consumption and so on.
I would say it shouldn't be PO 100% fault and some fingers should really point to ATI.0 -
[quote="NN232997UL" wrote:
I have no connection with PO but I really understood their difficulty.
OpenCL is a open standard, every manufacturer claims their video cards are OpenCL compliant, but who knows ❗️
Does it go through any certification process like the DivX chaos when MP4 was first released.
Worse still, even with the same chipset, different brands seem to tweak them differently, some overclock it, some try to lower it power consumption and so on.
I would say it shouldn't be PO 100% fault and some fingers should really point to ATI.
I understand their issue as well. I have been associated with high tech products for over 30 yrs which combined hardware and software. Testing is a huge issue. This is one of the reasons why Apple took the route they did; they closely controlled the hardware. It cost my companies many man years of cost before we released a new product.
That said, if they release a "final product", I contend that it should have been well tested. I don't believe it was. Also, don't tell me "If you install the latest AMD driver 10.12 (as of Dec 13) and the just released 6.0.1, all AMD 5xxx 1GB cards should work", and then change your mind 2 days later. If upon release, they said that Open CL will only work with the card from Company xyz that has the model number 1234, I can accept that. I may not like it, but I know the boundary conditions. Then I have a choice to buy or not, knowing it will work or not.
My complaint - I was told it would work, I bought it, now I'm told it won't work.0 -
[quote="Jim MSP" wrote:
My complaint - I was told it would work, I bought it, now I'm told it won't work.
Jim,
Based on the spec of your card Lionel told you it should work. That is not the same as offering a guarantee. If it still does not work then we would appreciate some feedback in a case so we can determine WHY it does not work and hopefully find a solution. I am sorry for your frustration but with Window's it seems a constant that what a company puts on paper does not always match it's real world performance.[quote="Nelson1" wrote:
My understanding is that the Capture One 6.0 is designed for professional photographers, not for hard-core gamers.
Nelson,
These cards are designated as "Gamer" cards by marketing teams catering to a specific market. We are looking purely at hardware specifics and performance compatibility. As Capture One 6 is new (18 days) we will certainly be growing the reach of this feature as updates become available. For the moment however we can only support the newer high end cards. At least with Windows you have a variety of choice in cards, Mac users are not so lucky. 😊0 -
[quote="Drew " wrote:
Based on the spec of your card Lionel told you it should work. That is not the same as offering a guarantee. If it still does not work then we would appreciate some feedback in a case so we can determine WHY it does not work and hopefully find a solution. I am sorry for your frustration but with Window's it seems a constant that what a company puts on paper does not always match it's real world performance.
I am not going to quibble over the precise meanings of words. Again, the overall testing of the package seems to have come up very short. This is not the only issue; I have other open cases.
I have a case open on this particular problem that I submitted a few days ago. I have submitted some screen captures & system logs, as well as some observations on when it happens. The major failures occur after multiple photos in a folder have been processed, and when the memory that CO6 uses exceeds 1G.
I will be opening another case on another issue soon.0 -
Thank you for opening support cases Jim, your feedback is always appreciated. 0 -
i have the same issues.
Win7 x64, GPU: 9800GTX 512Mb0 -
I shall be pretty unhappy if I find when the 5770 card I have just ordered fails to work, since like the others I ordered this on the basis of what was stated to work according to phase one. Not only are the high end cards expensive (the 5770 vapor-x is not cheap) but most users are likely to need a power supply upgrade to run one and may not have room in their computer cases in any event. At least I will have an upgrade that will enable me to run two monitors and be capable of directx 11.
I am not interested in gaming which led me to choose the 5770 (which gets great reviews) as a compromise to run opencl in c1 v6.0 -
[quote="Drew " wrote:
Nelson,
These cards are designated as "Gamer" cards by marketing teams catering to a specific market. We are looking purely at hardware specifics and performance compatibility. As Capture One 6 is new (18 days) we will certainly be growing the reach of this feature as updates become available. For the moment however we can only support the newer high end cards. At least with Windows you have a variety of choice in cards, Mac users are not so lucky. 😊
Drew,
Thank you for the explanation. I gave in and bought a mid-level 3D "gamer" card, Radeon 5770, more powerful Intel Core i7-870 CPU and faster DDR3-1333 RAM. On the newly built PC based on those more powerful components, finally the Open CL option is enabled! 😄
The Windows 7 ratings:
Processor Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz ------> 7.5
Memory (RAM) 8.00 GB ------> 7.5
Graphics ATI Radeon HD 5700 Series ------> 7.4
Gaming graphics 4083 MB Total available graphics memory ------> 7.4
Primary hard disk 1075GB Free (1397GB Total) ------> 5.9
It appears now the hard disk is the new bottleneck. ☹️
To summarize, without adequate CPU and GPU power, using the CO 6 can be slow and maybe painful.0 -
Overall - the single best investment you can do to get a "fast" Capture One is to buy the fastest disk available ie. multiple SSD disks in RAID 0. This is true in 5.2.1 and 6.0.1.
-Lionel0 -
[quote="Lionel12" wrote:
Overall - the single best investment you can do to get a "fast" Capture One is to buy the fastest disk available ie. multiple SSD disks in RAID 0. This is true in 5.2.1 and 6.0.1.
-Lionel
I can confirm that. I recently build a Core i7 950 based system with both an Intel X-25E and a X-25M disk (both SSD, but single cell and multi cell type respectively). I have a very modest (no OpenCL with CO6) graphics adapter. The SSDs make it rock. In particular the fast single cell X-25E (very expensive, small capacity) is noticeably faster than the X-25M (which is still great). A few SSDs in RAID 0 would be the max. (both in bucks and performance).
Note that the processor is hardly put to its paces when in full swing (processing utilizes all cores including hyperthreading perfectly).0
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