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C1 7.1 still full of bugs

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95 comments

  • HCS
    [quote="digga" wrote:
    ...and please capture one guys, don´t answer me i should start a support ticket, i have no time for support tickets...


    So, you would expect the car dealership to automatically come to you when your car stops working or has some quirks? Of course you would have to let the company know that you have problems through the official channel. Otherwise how would they know? This is a user-to-user forum where we, the users, can share tips, tricks and the like.

    I for one, don't have any of the problems you describe, so i cannot help you, unfortunately.
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  • Drew Altdo
    [quote="digga" wrote:
    ...and please capture one guys, don´t answer me i should start a support ticket, i have no time for support tickets...i have to woooooooork!!!!!


    You know where to find us if you have time.
    In the meantime, with the lack of details I can only speculate as to what the issue is. Ultimately this won't do much good at accurately defining the issue on your system and a Support Case with Log files and a System Profile (in English) would help us to accurately identify and rectify the issue.

    Perhaps a new session created in 7.1 will fix the Sort issue?
    Perhaps a Clean uninstall and reinstall (10 minutes of time max) will fix the issue?http://www.phaseone.com/Search/Article.aspx?articleid=1167&languageid=1
    Perhaps a system update will improve performance?
    Perhaps a shorter USB cable will fix your Tethering issue?
    Perhaps saving the Session or Catalog locally will fix any issues you have quitting the software?

    It's hard to say without details or cooperation and time to investigate with you.

    You should use the software that best fits your workflow but it's worth noting that if you use another software and have technical operation issues, they'll request you to find time to contact them directly in order to determine the root of the issue and some might charge for the service.
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  • Dennis Reher
    [quote="HCS" wrote:
    [quote="digga" wrote:
    ...and please capture one guys, don´t answer me i should start a support ticket, i have no time for support tickets...


    So, you would expect the car dealership to automatically come to you when your car stops working or has some quirks? Of course you would have to let the company know that you have problems through the official channel. Otherwise how would they know? This is a user-to-user forum where we, the users, can share tips, tricks and the like.

    I for one, don't have any of the problems you describe, so i cannot help you, unfortunately.


    If my car does not run after coming out of the factory....i give it to my dealer, they try to fix it, first times, second times...then i give the car back, receive my money back and switch the car company..i am not a beta tester.
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  • Drew Altdo
    [quote="digga" wrote:
    If my car does not run after coming out of the factory....i give it to my dealer, ...


    So hand us the key's and give us a chance to try and help you.
    Again, you know where to find us and we're here to help.
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  • MidWestTech
    Digga,

    I would also try the following in addition to the fixes that Drew already offered:

    In your library pane, delete the 5 stars and all images session albums
    Set your Auto CL settings to Never for display and processing
    Set catalog backup to never (unless you use catalogs)
    Set your Cache Preview Image size to something lower than default... I run buggy machines on 800
    Turn off any camera brand you don't use (or aren't currently using) in the providers menu
    Set check for software updates and register products to never

    Good luck
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  • David Papas
    I used 7.1 tethered with my P45+ on a shoot on Tuesday. It froze about half way through the shoot and I had to spend some time getting everything up and going again, no models involved and kind of low key so it was ok. Today I was photographing infants for an advertising job, we had 6 babies a studio teacher nurse and art director and I went back to version 6, it worked without a hitch. I pulled everything back into 7.1 this evening to process, I did seem to loose my ratings or stars that the AD made on the images. also the previews never seem to come in. I don't trust the new version for anything critical where time is a factor. Still needs work.
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  • Dennis Reher
    [quote="MidWestTech" wrote:
    Digga,

    I would also try the following in addition to the fixes that Drew already offered:

    In your library pane, delete the 5 stars and all images session albums
    Set your Auto CL settings to Never for display and processing
    Set catalog backup to never (unless you use catalogs)
    Set your Cache Preview Image size to something lower than default... I run buggy machines on 800
    Turn off any camera brand you don't use (or aren't currently using) in the providers menu
    Set check for software updates and register products to never

    Good luck


    all these things i already did: most of the malfunctions do not let crash the app....it just does´nt work, for example: rating and sorting via rating...no function!
    tethering often fails, renaming...not properly working, even showing the content of folders sometimes does not work without a restart?
    like i described, even quitting the app. does not work, it just always says: C1 crashed, want to sent report? During a professional job, not very helpfull to deal with sending bug reports!

    also did a clean install and searched the hole forum...but what should i say? it´s not my job to deal with software faults...would any of you use a camera that does not work properly for a job??? guess not!
    me too, i only use hard-&software that works, if it fails. i have to look to an alternative!

    C1 fails since more than a year!!!
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  • Drew Altdo
    [quote="digga" wrote:
    ...it´s not my job to deal with software faults...


    You're right. This is our job.
    We'd love to do it, just contact us.

    http://www.phaseone.com/en/SupportMain/ ... pport.aspx
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  • Greg75
    I have to agree with David5 and others. This software is not ready for release. I tried to use 7.1 for a commercial shoot yesterday and it crashed continually. Tethering is a huge problem. Looking at this forum it is easy to see that this is not an isolated issue. I need to downgrade to 6. I can't be constantly restarting my computer and software in front of clients....
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  • Drew Altdo
    Greg,
    I am sorry to hear that. The same advice to the others stands for you as well.
    What you've described is not what we see in testing or what we expect. We would very much like to deliver a good experience to you when on set, using Capture One 7.1.
    If you could please create a support case we would be happy to take a look at your system and see what the cause of the conflict may be.
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  • MidWestTech
    What camera are you shooting digga? What model of computer are you using (processor speed/RAM/HD or SSD/etc)?
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  • Rob372
    I am at the point where I am close to just giving up on this software all together. It is costing me money to use it!!!!!!

    Sitting in front of a session that takes days to load previews, on a maxxed out Imac running 10.7.5. Not to mention how its always crashes on jobs.

    It needs a rebuild from the ground up. Period!
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  • MidWestTech
    Rob,

    A few more things to try if you have already tried everything that Drew and I suggested above:

    - If you have done a lot of processing in the session you are in, clear the processing history from the batch process pane.
    - Try shooting to a different folder level within your machine, or conversely, drop other folders from that same level into an archive folder. I have seen widely varying performance based on how many other files reside at the same level as the capture folder.
    - Check the permissions on the folder/volume that you are shooting to and address any conflicts that you may find.
    - Celar the menu of sessions in the library tool if it is cluttered
    - If you have made a large number of one-off lens correction profiles, delete or move them into a different folder
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  • David Papas
    Also many of the previews in the Library never seem to get generated, you can click on the blank preview window and see the image in the viewer window but the small preview never generates, how do you get them to generate? There are just so many weird things going on it is hard to know where to start.
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  • spiros politis
    Wow, I am horrified to see that so many people are struggling with version7.1
    So am I!
    Been shooting a big job for the last 7 days and every single day every single session has multiple freezes and crashes.
    I'm shooting tethered on an Aptus 12 on a Mamiya 645+, mac osx 10.6.8.Machine is 2008 macpro 3.1, 3.2ghz
    quadcore intel xeon with 14gb ram.
    Unbelievable that this software is so buggy.
    It's incredibly embarrassing in front of the client and this version was released way too early in my opinion.
    I've been wasting lots of time restarting the software.

    The situation is always the same:
    I shoot fast to capture the talent's expressions and spontaneity and once I reach about 100 images in the shoot folder
    it starts being incredibly slow and eventually crashes.So heed someone else's advice and stay below 100 exposure(at least on the big backs as aptus12 and 10.)
    Sometimes, well before reaching this amount of images it also just doesn't want to let me shoot.
    My folder structure in sessions is very simple and surely Capture One can accommodate 3 or 4 shoot folders within a capture session- or is that too much to ask for??
    Still, these are far from the only issues when shooting.
    At the moment Capture One 7 seems to be a piece processing software that is great when sitting at home with oodles of time for leisurely processing files. In a fast shoot environment when shooting tethered it completely fails to even get close to what is expected in a pro environment, let alone what they promise.
    My back up is usually to revert to using Leaf Capture 11.5.3. Its dead simple but at least it works.

    A bullet point list of ways of optimising your mac for Capt7 would be great! And sort it out will you- pretty please...
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  • Dennis Reher
    Dear Cpature Team, i can not believe what i read in this forum, again and again!

    A lot of Pro-Photographers have not the time to optimize software and hardware together..so please please start to develop a stable running version of C1, if you do not like to loose all these clients!
    I really like the software, and i worked with it from day one (think it was kind of C1 Vers. 2) and i don´t wanna loose it!
    I give you a few month, if the software does not work stable, then...bye bye!

    I am not willed and do not have the time to fill out crash report, collect bugs, open support cases and do the beta tester.

    I use Canon Pro Models on a new MBP running the latest OS (like i always do). If your are not able to manage the latest systems, cameras, or anything else, please tell us now, then it makes it easier for us all!

    Thanks
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  • Drew Altdo
    [quote="digga" wrote:
    I give you a few month, if the software does not work stable, then...bye bye!


    Digga,
    Rather than giving us a time restraint, why not contact us directly so we can assist you?
    It seems you have time to vent your frustrations on the Forum, yet time and time again you say you cannot contact us in a support case and provide us the documents we request.
    We understand if you are having issues, please allow us the opportunity to address them. If we do not know what the specific issue is on your system, or issues, we cannot address them.

    Please, once again, create a support case and provide us with your Software Log files and System Profile.

    Support Case;
    http://www.phaseone.com/en/SupportMain/ ... pport.aspx

    Log;
    http://www.phaseone.com/Search/Article. ... nguageid=1

    System Profile;
    http://www.phaseone.com/Search/Article. ... nguageid=1

    We want to help you but we can only do so if you give us the opportunity.
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  • MidWestTech
    7.1.1 dropped today... It is already showing some promise in addressing some of the above mentioned issues. Why not update and give it a try?
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  • SamC
    I've suffered more crashes with 7.1.1 than with any other version. They also failed to fix two bugs that I reported months ago and they have yet to respond to my support ticket I sent the day 7.1.1 was released. I've given up on C1 and now use Lightroom.
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  • Drew Altdo
    [quote="SamC" wrote:
    I've suffered more crashes with 7.1.1 than with any other version. They also failed to fix two bugs that I reported months ago and they have yet to respond to my support ticket I sent the day 7.1.1 was released. I've given up on C1 and now use Lightroom.


    Hi Sam,
    The case you submitted Monday is under review as the first bug you reported (keyboard shortcuts) should be fixed in 7.1.1. Rather than touch base with you before sending the case along for review, the supporter just forwarded it. I apologize for the lack of communication.
    The second bug that you reported isn't so much a bug as it is a result of basic computer limitation (Image render at zoom).
    Regarding your crashes, I'd suggest starting a new session in 7.1.1 to see if that helps as a starting point.
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  • SamC
    In reference to the image rendering bug, I don't understand why the color is accurate for a slit second and then C1 overlays a yellowish greenish tint. If the image rendered incorrectly to begin with, then I would suspect that it would be difficult to fix. Why not stop C1 from adding that tint in the first place? C1 is the only RAW software I own which has this issue. If I recall correctly, C1 6 only had this issue when using your NR so I would always turn it off and the colors were accurate at all zoom levels. Yet C1 7, even after turning off NR, still adds that strange tint to all high ISO images at all zoom levels except 100%.
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  • MidWestTech
    [quote="SamC" wrote:
    In reference to the image rendering bug, I don't understand why the color is accurate for a slit second and then C1 overlays a yellowish greenish tint.


    Sam,

    Are you talking about the unadjusted version of the thumb preview that flashes for a moment prior to the real preview coming in? I have seen this in past versions as well but it eventually gets to a full res thumb that reflects the adjustments that are applied to that file. Are you saying that there is a color issue unrelated to adjustments you made to the file either manually or through "copy from last"? I'd like to see a screen grab of that if I am understanding you correctly.
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  • Grant Kernan
    I too have had similar problems. Non of these happened with version 6. I will continue to use version 7 for processing, however, I prefer not to embarrass Capture 1 Pro in front of my important clients on fast paced shoots.
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  • Jon Van Gorder
    I've gone back to 6.4 on our 3 Mac-3 Camera tether setups. Version 7.1 is slow and just slows further with more captures, previews hang, thumbnails disappear, sorting and tagging doesn't work properly, usb and firewire connections seem worse than 6.4. This was not tested properly before release. This is before we even get to some of the lingering interface problems ☹️
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  • Peter Bauwens
    Since version 6 there always have been problems with CApture One. They were there in version 6, which lasted for more than one year before problems were solved. Then they released version 7 and the same problems come up again.
    Scratch the "pro" from behind the product name please. People must pay for the pro version in order to use CO without a Phase One back, but this is certainly not the way to promote a pro software.
    I would like to go back to the time of version 3, 4 and 5 when everything worked like it should.
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  • dave64
    Just for the record. I find CO 7.1 to be finally stable. I rarely get hang ups or a crash. Right now my only beef is the image doesn't update very fast when I make adjustments... but that is only sometimes.
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  • LDJ
    I too have reverted to C1 Pro 6.4.5. I tried all released versions of C1 7 Pro, including 7.1.1, and have experienced problems and frustrations with all.

    I must say that the Phase support team have been very helpful and responsive but, ultimately, the development team are the ones that hold the key to unlocking the full potential of the software and need to get their act together.

    Although a few annoyances remain with C1 6 Pro, e.g. sticking crop tool, I find it to be stable and reliable which, for me, outweigh the gains in image quality that C1 7 Pro brings to the table.

    I really do hope that Phase manage to sort out the problems with V7, as the program obviously has potential. However, at this point in time (in my opinion), the software is not fit for use in a production environment.

    Hoping that things get sorted in the near future...
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  • rave81
    [quote="Drew" wrote:
    [quote="digga" wrote:
    I give you a few month, if the software does not work stable, then...bye bye!


    Digga,
    Rather than giving us a time restraint, why not contact us directly so we can assist you?
    It seems you have time to vent your frustrations on the Forum, yet time and time again you say you cannot contact us in a support case and provide us the documents we request.
    We understand if you are having issues, please allow us the opportunity to address them. If we do not know what the specific issue is on your system, or issues, we cannot address them.

    Please, once again, create a support case and provide us with your Software Log files and System Profile.

    Support Case;
    http://www.phaseone.com/en/SupportMain/ ... pport.aspx

    Log;

    http://www.phaseone.com/Search/Article. ... nguageid=1

    System Profile;
    http://www.phaseone.com/Search/Article. ... nguageid=1

    We want to help you but we can only do so if you give us the opportunity.


    I contacted your support team, all I receive are pretty useless response... MAYBE YOU SHOULD TESTED C0 7 PRO BEFORE RELEASING IT, YOUR CLIENTS PAID TOP DOLLAR, SO WE EXPECT THAT THIS SOFTWARE SHOULD WORK STABLE AND EFFICIENT LIKE IN ADOBE... YOUR SOFTWARE IS FRUSTRATING TO USE BUT MOST OF US HAS NO CHOICE AT THE MOMENT....
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  • Ronn Brown
    I agree with most of what is being said. 90% of what we work with in my business is Hasselblad H with Phase One backs. For those, 7.1.1 has worked in the capture portion remarkably well. We work mostly in TV and movie advertising, so there will be 40 or so shoot folders in each session. Not a burp out of the software on most jobs. I am running 10.8.3 along with Clean my Mac and Tech Tools Pro on all of my machines. I agree that there are bugs that are very frustrating, and in 9 years I have not seen so many crashes. 7.0 through 7.1 were quite disastrous.

    A bit off topic,but...In our business metadata is very important, and help with that would be warmly accepted. Is it possible for Phase One to use the same nomenclature for data fields as the other softwares (Photoshop, etc.)? Please allow enough characters to be able to put in a copyright notice. Clients get frustrated when I tell them there are not enough characters to say what their legal department requires. I have been asking for this for quite some time from Phase One representatives at different events. They don't even write it down, They only say, "Wait for the next version. I am sure it will be fixed. It will be amazing." I long for the metadata window of versions past. I feel like I shouldn't have to use another software to make up for the lacking of this one.
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  • Edward Caruso
    "rave"

    you are being pretty ridiculous - this ranting un-called for. I would say you would be better off with Adone raw products. As I and probably most others here would rather not read your rants. I use v6 and v7 professionally and somehow I seem to get by quite successfully.
    If you don't want to follow through with support cases - there isn't much else to do for you.

    [quote="rave81" wrote:
    [quote="Drew" wrote:
    [quote="digga" wrote:
    I give you a few month, if the software does not work stable, then...bye bye!


    Digga,
    Rather than giving us a time restraint, why not contact us directly so we can assist you?
    It seems you have time to vent your frustrations on the Forum, yet time and time again you say you cannot contact us in a support case and provide us the documents we request.
    We understand if you are having issues, please allow us the opportunity to address them. If we do not know what the specific issue is on your system, or issues, we cannot address them.

    Please, once again, create a support case and provide us with your Software Log files and System Profile.

    Support Case;
    http://www.phaseone.com/en/SupportMain/ ... pport.aspx

    Log;

    http://www.phaseone.com/Search/Article. ... nguageid=1

    System Profile;
    http://www.phaseone.com/Search/Article. ... nguageid=1

    We want to help you but we can only do so if you give us the opportunity.


    I contacted your support team, all I receive are pretty useless response... MAYBE YOU SHOULD TESTED C0 7 PRO BEFORE RELEASING IT, YOUR CLIENTS PAID TOP DOLLAR, SO WE EXPECT THAT THIS SOFTWARE SHOULD WORK STABLE AND EFFICIENT LIKE IN ADOBE... YOUR SOFTWARE IS FRUSTRATING TO USE BUT MOST OF US HAS NO CHOICE AT THE MOMENT....
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