C1 7.1 still full of bugs
Sorting the images does not work stable, removing and listing the pictures does not work stable, camera-tethered connection does not work stable, even the quitting of the application does not work stable...what kind of crap software...i´m really pissed that i spend money on that update instead of switching to lightroom!
dont understand how capture one could bring out this kind of beta software....i have to work professional with this software...and please capture one guys, don´t answer me i should start a support ticket, i have no time for support tickets...i have to woooooooork!!!!!
dont understand how capture one could bring out this kind of beta software....i have to work professional with this software...and please capture one guys, don´t answer me i should start a support ticket, i have no time for support tickets...i have to woooooooork!!!!!
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If you can use 6 do it. I have been disappointed using the support ticket. It was terrible, i ended up solving the problem for the tech team after waiting 10 days with no useful help waiting a couple of days between replies. Not answering questions. They said the bug would be fixed in the next version. I do not trust 7, wasted so many hours trying to get it to work. I get paid to be a photographer not a software tester. Still makes me laugh that 7 is supposed to be an improvement but yet can not do the same job 6 can.
I only write this as i was a happy user until 7 came out, i used version 4 pro at college and the Le version that came free with sandisk memory card. Always impressed. This version came out far to soon. It has not been stable for me.0 -
[quote="Dave241" wrote:
[quote="Christian Gr" wrote:
[quote="digga" wrote:
today´s bug...switching tools...not possible? crashing C1 again again again? What should i do...let me guess...send a crash report and help phase one to develop a running program? open a support case during my job and try to find the mistake? use another software...still full of bugs this software, i am very disappointed!
Or you can update to the just-released 7.1.2: http://www.phaseone.com/en/Downloads/Ca ... Pro-7.aspx
Oh come on! each version you bring out has new bugs and the bugs that already existed are mostly still there.
Christian, this is v7.1.2 (v7!) not beta 0.8! can we expect to have a bug free version any time in the near future?
Dave...
Have you tried it?0 -
[quote="NNN635016398279066093" wrote:
If you can use 6 do it. I have been disappointed using the support ticket. It was terrible, i ended up solving the problem for the tech team after waiting 10 days with no useful help waiting a couple of days between replies. Not answering questions. They said the bug would be fixed in the next version. I do not trust 7, wasted so many hours trying to get it to work. I get paid to be a photographer not a software tester. Still makes me laugh that 7 is supposed to be an improvement but yet can not do the same job 6 can.
I only write this as i was a happy user until 7 came out, i used version 4 pro at college and the Le version that came free with sandisk memory card. Always impressed. This version came out far to soon. It has not been stable for me.
Have you tried 7.1.2 ? If not, try it.0 -
Christian,
I tried it. After one hour of freezing and serious crashes, even restarting my macbook I had enough. (And yes, for the files: I did a clean install, checked the read/write-rights, and so on and so on. No assistance required, I will not send a support-case, I spent enough time to test software for you. Not my job; my job is to make pictures).
My point is: everyone trying it: double-check to make a backup of your sessions. You might want to downgrade 😉0 -
[quote="christian20" wrote:
Christian,
I tried it. After one hour of freezing and serious crashes, even restarting my macbook I had enough. (And yes, for the files: I did a clean install, checked the read/write-rights, and so on and so on. No assistance required, I will not send a support-case, I spent enough time to test software for you. Not my job; my job is to make pictures).
My point is: everyone trying it: double-check to make a backup of your sessions. You might want to downgrade 😉
Your comments, and similar comments from others, make me really glad I did not decide to buy a Mac.0 -
[quote="SFA" wrote:
...
Your comments, and similar comments from others, make me really glad I did not decide to buy a Mac.
One can always find comments that will confirm one's assumptions. Nothing wrong with that. Just to acknowledge that the reverse is also true.
It is great to feel fortunate with what you have. 😉0 -
[quote="SFA" wrote:
[quote="christian20" wrote:
Christian,
I tried it. After one hour of freezing and serious crashes, even restarting my macbook I had enough. (And yes, for the files: I did a clean install, checked the read/write-rights, and so on and so on. No assistance required, I will not send a support-case, I spent enough time to test software for you. Not my job; my job is to make pictures).
My point is: everyone trying it: double-check to make a backup of your sessions. You might want to downgrade 😉
Your comments, and similar comments from others, make me really glad I did not decide to buy a Mac.
It's a little bit funny to me, though, that the exact thing that makes the mac (or actually any *nix based OS) to strong is the very thing that is cast against it as being a problem.
Those permissions need to be in order, otherwise you cannot get done what you intend. That is by design, otherwise it would be rather easy for any not so well meaning piece of software or person to wreak havoc with your machine.
I apologize if this comes across patronizing.0 -
[quote="HCS" wrote:
It's a little bit funny to me, though, that the exact thing that makes the mac (or actually any *nix based OS) to strong is the very thing that is cast against it as being a problem.
Those permissions need to be in order, otherwise you cannot get done what you intend. That is by design, otherwise it would be rather easy for any not so well meaning piece of software or person to wreak havoc with your machine.
I apologize if this comes across patronizing.
It is strange that such a controlled environment, one that seems to be designed and implemented to persuade people that they do not need to know much of anything about what is "under the hood" seems to be problematic.
With Windows, historically, you don't expect much and can be delighted when stuff works. CO7 on my Windows machine seems fast and stable. I have had one glitch and worked out what that was (corrupt file, reason unknown but I have seen similar before over the years with different applications). There are a couple of other anomalies that I cannot always get to repeat but nothing serious.
From my point of view I have a mostly solid system in an environmtn I am somewhat familiar with.
Had I gone to Mac I may well have found myself with an unstable system that I was unfamiliar with. So staying with windows seems to have been the better choice.
IE 10, on the other hand, seems to have a few problems rather more often than I would have expected. Who would have thought it?
Grant Perkins0 -
Just to make it clear: I have/had no issues with my systems whatsoever. My MacBooks/MacPros are maintenanced professionally, up and running. The named things were standard "problem-solvings" provided by Phase One. You get sometimes in permission issues when you copy files.
So, just stick to your system. Be lucky. The old os-discussion is not my point.
The point is that a former reliable company with "rock solid" software converted to a company which produces software that prevents me from working, to say the best: gets in my way. Support is provided, but doesn't get it done.
I think the PO-guys are far from being unqualified people, so something must have happened there.
Perhaps focussing on the amateur market, priorities: 1st features, 2nd all other.
But pros need: 1st reliability, 2nd all other.
For me its a pity: I work with LR, which has clearly worse conversion and is way more complicated in dealing with sets of nearly similar pictures (one click correction for one tool etc.), not to mention inferior performance on my multicore machines. So the workflow is slow and annoying.
But I'm faster because it just works! Even more annoying is working with kinda beta software. "Let's wait till CO gets an obstacle for the DB sales, maybe the software then gets in in the focus of the executive board." To say it in a hard way.
And thats why I'm posting here: wouldn't it be nice if we get (soon?) a reliable tool instead of a fancy tool-lookalike?
Cmon, PO, see what happens in real life, not in your labs or walled behind support desks!0 -
My remark was meant merely as a funny side remark, not at all meant to invoke an OS war (there isn't one).
I agree with what you say to some extent, if you do something, do it well. This certainly goes for P1 as well. It's just that i haven't had any of the stability problems i see people reporting here, i'm just trying to show the other side as well. I'm not working for P1, just a customer.
I am, however, involved in maintaining a system on a daily basis, design wise. Stability is a huge factor there, so i know what you're talking about.
P1 can hire me if they want 😂 😂 😂0 -
[quote="christian20" wrote:
Cmon, PO, see what happens in real life, not in your labs or walled behind support desks!
Believe me, we are looking way beyond our labs and desks, and also believe me when I say that 7.1.2 has been very well received so far.
One more thing, if we don't see the problems you have at other customers (or during testing), and you don't want to be in contact with our Support, it is gonna be hard to fix for a next release. Please help us help you.
Can you post your latest support case number, and I can take a look?0 -
i still do not understand the point why you let us so all the software tests?
All my other Software is usually ready testet befor it is released...???
But you C1-Developers you prefer to bring out release over release...don´t know why you do not develop first, release second???
I am really pissed that i spend money for version nr. 7...believe me version nr. 8 will not be mine!0 -
Dear Christian,
see, this is the endless CO-loop. And good to hear that 7.1.2 works for others. I'll not send tickets anymore, I sent years ago some, nothing happened (already mentiond in this forum).I'm thinking the same way as Dave. Too much wasted time (hopefully not now).
My CO-software locked me out because of the paranoia-registration-procedure. Again not the first mention in this forum. Nearly every time with various DSLRs I loose connection and switch to CF-Card. Again a known Problem for a long time. Clients think (in full right) "we pay him a for a professional work and this guy doesn't even get his cam connected- has he ever tried?".
I drew conclusions to save my business. I did the same with Nikon and switched to Canon for the same reason. Now, I came back to Nikon as it works better.
I hope it`s the same with CO, maybe then time is up to buy a back/PO-cam.
Until that time it feels like a donkey with a carrot in front of the nose: "you can get this working, just..." So: I check CO from time to time and get my things done.
But good to know, that you do your job. And I think every single PO-guy does it excellent, otherwise Adobe would have won long time ago.
And if you are way beyond your desks you have drawn your conclusions. For me it would look like a modular application because there are so different typs of photographers out there. A news shooter needs no two-monitor tethered shooting. In the original release this was done by the icons which are now the toolsets.
But this is not "make your wish". I'll take a look next update and don't bother you meanwhile!0 -
Hi Christian20
I do not know if this helps but you say for business reasons you "had Nikon and switched to Canon....... Now, I came back to Nikon...."
My advice - maybe swap to Canon again. And if that does not work, maybe try Ricoh and then even Nikon again.
Keep swapping - you will eventually find something that works.
Me - Canon always - 7.1.2 working great on a 2012 MacBook Pro (non-retina) and a 2009 Mac Pro. Tethered, not tethered, NO problems, no crashes, nothing, zero.
Thanks Phase One.
However, I still have one major request - PLEASE Phase One remove the damn Lens Correction default ON situation - PLEASE.0 -
[quote="ianmac" wrote:
However, I still have one major request - PLEASE Phase One remove the damn Lens Correction default ON situation - PLEASE.
+1
Couldn't agree more !0 -
Ian,
thanks for your advice. I just was about to go for Pentax. And: maybe you should switch to Nikon, the lens correction is awsome.
;-D
To be serious: every once in a while I have to deal with rental equipment, even with Canons (ok, folks, this thread is not for Canon vs. Nikon, Mac vs. PC, MF vs. DSLR, Tele vs. Wide, etc.).
I select my tools depending on my needs- DSLR, MF, Rangefinder, 8x10, etc. And now digital is splitting for me: more flexible with lower MP, more studio with higher MP, lesser Jobs in between.
And I like to have the choice in the future (more MP are a good argument for a MF). And there is no choice between Adobe and Adobe (btw., they are going double or triple my software-expenses for my CS... thats how it could end if there is only one left).
And I like to have the better equipment. Phase One makes me feel like a child in front of a candystore window. All there, but you can't get it. Spoken in terms of versatile use, NOT features!
The market has changed for photographers and Phase One reacts with i.e. just another toolset (have you ever tried to use the layers-set? special one.) and a one size fits all philosophy. That's not the way it works, in my opinion. Think it all over and build a stable, versatile application(suite). What I must not see in 2014 is another toolset named "video" or something like that.
Let's hope they will have success and stay in the market. Adobe has no competence in cameras, Hassy none in software. So there should be an opportunity.
And now I'll check out Ricoh...0 -
I have just bought CO 7.1.2 and am experiencing crashes that corrupt the catalog. Afterwards, the catalog must be deleted and recovered from backup. I don't see a pattern with the crashes, yet, so they are impossible to reproduce. But losing an afternoon's work is not fun. Running on Mac with OS 10.8.4. Anyone with ideas? 0 -
Hi guys,
I'm facing the same problem as owltech.
Running CO 7.1.2 on Macbook Pro 8.3 with 10.8.4. After the last crash it was not possible to repair the current session...0 -
[quote="NN634841050945276060UL" wrote:
Hi guys,
I'm facing the same problem as owltech.
That use has created a support case and we would be grateful if you would do the same.0 -
I ran version 7.1.3 :
Canon 5D MK III still does not have a stable connection. It quits unexpected most of the time.
My Canon 1Ds MK III does not work at all. I take 1 picture and the application quits.
Running on Imac 10.8.40 -
[quote="Pistolpete" wrote:
I ran version 7.1.3 :
Canon 5D MK III still does not have a stable connection. It quits unexpected most of the time.
My Canon 1Ds MK III does not work at all. I take 1 picture and the application quits.
Running on Imac 10.8.4
Please try with a brand new cable.
We have run extensive test on both of the cameras you mention, and also on 10.8.4, where it was very stable indeed.
If you continue to experience this issue, please create a support case.0 -
Copy/Paste of Picture Settings does not work properly in my Version!
Some settings like the DustRemovalTool is not copied and of course then not pasted???0 -
[quote="digga" wrote:
Copy/Paste of Picture Settings does not work properly in my Version!
Some settings like the DustRemovalTool is not copied and of course then not pasted???
This is by design. When you use Dust, it is copied and applied. When you use Spot, it is copied but you to select it manually in the clipboard before it is applied.0 -
can anyone tell me why C1 is so slow?
A Capture folder with 300 pix, scrolling through pix after shooting...impossible...first pictures are black, two seconds later pictures are shown, completely pixeled, then after a few seconds, picture is shown high res? Great fun to work through a shooting day with more than 300 pictures, takes ages to get through them...pretty lame 🤭 🤭 🤭
MBP 2,2Ghz i7, OSX 10.8.4, latest c1, SSD as System drive, fast 7200 internal HD!
(PS: no time for support cases)0 -
[quote="digga" wrote:
can anyone tell me why C1 is so slow?
...
MBP 2,2Ghz i7, OSX 10.8.4, latest c1, SSD as System drive, fast 7200 internal HD!
How much RAM?
Have you opened Activity Monitor?0 -
[quote="digga" wrote:
can anyone tell me why C1 is so slow?
A Capture folder with 300 pix, scrolling through pix after shooting...impossible...first pictures are black, two seconds later pictures are shown, completely pixeled, then after a few seconds, picture is shown high res? Great fun to work through a shooting day with more than 300 pictures, takes ages to get through them...pretty lame 🤭 🤭 🤭
MBP 2,2Ghz i7, OSX 10.8.4, latest c1, SSD as System drive, fast 7200 internal HD!
(PS: no time for support cases)
Compared to an SSD, there's no such thing as a fast 2,5" rotational disk. The speed gained from an SSD is impressive.
From what you mention here, I would think you have a bottleneck in your disk I/O. At least here we can do something to the physical setup that will improve the performance.
Given your reluctance to receive help via a support-case (where we could go through your logs, system report and so on) it's pretty hard to do much more.0 -
Dust/Spot Tool still does not work, i have to copy it to every picture...it is not copied from last picture during tethered shooting??????
Why??????????????? 😭0 -
Dust-> Will indeed "Copy from Last" as dust is on the sensor and therefore will remain in a consistent location of the frame.
Spot-> Will NOT "Copy from Last" as it is a tool designed to remove a specific "Spot" or blemish on the subject, which in nature will change as the frame changes. Ex. A skin blemish on a model.0 -
I am reading these forums as I am concerned about potential issues with a laptop upgrade to a retina MBP...
On these forums I see photographers tearing their hair out and I sympathise with them... I too have had too many, many, many years of using buggy software and waiting for a fix. For me, fortunately, C1 7.1.3 is working quite well.
Essentially I am reading here that a solid platform to "CAPTURE" and then "EXPORT" to is what we really need.... custom features like spot removal etc can be done in other software and is really not what we need but just what we want.... Stuffing C1 with features done better elsewhere seems to be keeping the developers away from the crucial areas of issue and keeping up to date with advances in hardware.
My advice for C1: no reason/need to compete with PS for features and don't worry about LR, it is really such an amateurish looking piece of software! I think any professional will stick with C1 if it runs ok.0 -
[quote="jeremy62" wrote:
My advice for C1: no reason/need to compete with PS for features and don't worry about LR, it is really such an amateurish looking piece of software! I think any professional will stick with C1 if it runs ok.
I totally agree.
I'd rather have rock solid conversion import/ export than features that are easily be handled by Adobe.
You have to admit though, LR's soft-proofing is simply awesome.
If C1 worked seamlessly with Media Pro (and Media Pro was stable), I'd be in heaven.0
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