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I'm Disappointed ...

Comments

36 comments

  • Patrick472
    Me too.. CO7 is a very good step forward but Media Pro seems sadly forgotten.
    We need Media Pro to work with CO7, I cannot understand why it takes so long. Please Phase One put more efforts into this.
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  • H. Cremers
    I am not so much disappointed, but still would very much appreciate a sign from P1 about the updates to MP regarding the CO7 integration (and possibly other updates as well).

    I've heard some rumours, but one can never be sure about those. Hoping P1 is indeed working on making MP play nice with CO7.
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  • SilverLight
    Welcome in 2013 everybody..

    The webpage still marks that MP and CO6.2 are working together.. really sad, because many users who changed from CO6.x to CO7 (like me) and really use MP for organizing their work, still cannot see changes made in CO7 within MP..
    too sad.. but that's a good thing for a New Year's resolution to take up for 2013 ๐Ÿ˜‰

    Still in hope that MP will get a big? update to also recognize the changes that are made in CO7..
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  • Mark YLW
    When in CO7, after selecting one or more thumbnails, star rankings and color tags can be transferred to an open catalog in MP1.31 with a right button click and selecting "Add Selected images to Media Pro Catalog" (at the bottom of the fly-out menu). I suspect this is temporary, at least until there is a MP update.

    The cataloging tools in CO7 are very weak compared to MP, so I think fears of MP becoming sidelined are unfounded.
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  • Jim MSP
    It looks like we missed another week for a release of an update to MP.
    MP is still an important part of my workflow with CO7, and I really expect it to work as advertised.
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  • Forest Majors
    I am equally disappointed that Media Pro will not install on Windows 8 - even when run in the compatibility mode as the administrator. Granted that I could configure my computers as dual boot systems for OS but that is very ham handed and should be unnecessary. When I post this issue to technical support their response is that "they have no control over Operating Systems" and that since Capture One Pro - version 7 can install that is only "coincidental" - One, it is not coincidental and two, Windows 8 has been available for software developers for a considerable time. There is no excuse for not fixing this issue since Window 8 has been released to market since October. What is most disappointing to me is that they do not acknowledge that this is a problem and to add insult to injury - they tag the issue as finished and state that since it is an OS problem it is not their problem. It is their problem if they wish to provide software for this OS and this market.
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  • Jim MSP
    [quote="Forest Majors" wrote:
    I am equally disappointed that Media Pro will not install on Windows 8 - .....

    I wouldn't be surprised that they are overwhelmed.
    Between Windows 8, new cameras, and CO 7 with OpenCL and a new catalog function I fear that they can't get it to play properly.
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  • rmoorlag
    I am equally disappointed that Media Pro will not install on Windows 8 - even when run in the compatibility mode as the administrator


    I found in another topic a way to install MP on win8:

    Use it at your own risk.
    With an application that unpacks the MediaPro.v1.3.1.exe file (like 7-zip, for instance), extract the MediaPro.msi file.
    Double click the MediaPro.msi and go! Just that simple


    Roelof
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  • Patrick472
    Yes I agree with the above comments, if W8 is not their problem I cannot see why they are in softwares...Media Pro seems to be the last of their concerns. We absolutely need an update that make it work at last with CO7, and this update should have been released at the same time CO7 was published. The command "create a MP catalog" is present in CO7 but not working...

    So I proceeded the other way, doing all captioning work in MP before. But when you import images already captioned with location tags and keywords (under MP) in a CO7 catalog, CO7 duplicates keywords in the metadata panel (very strange, and you will find those duplicates in your jpegs/tiffs later...more than annoying !), but doesn't see them in the keywords section of the catalog, and locations tags do not appear too. It defies all logic...

    And this is not normal, because it is part of Phase One offer and global system, because every serious photographer needs a solid cataloging system and MP is still the best for ease of use, clarity and speed (when it's not bugged I mean - it was on my PC, it's working again very well on my new Mac Pro, thanks). I use regularly Lightroom 4 too for secondary work (find its metadata workflow much less efficient than MP of course), but when it comes to the best quality in my landscape work, I always prefer Capture One which is a step above in colors and feel - and more film-looking, which I like.

    With CO7 Phase One added all the necessary stuff what was missing in CO6 compared to Lightroom (gradients, etc), I believe CO7 is now the very best RAW developer on the market. But it's still behind and a pain to use if we do not have MP working with it.

    I asked them during a recent webinar when they would make CO7 and MP user friendly and they told me rather vaguely that they were still working on MP, but that in any case I could still use CO6 with MP... True perhaps but this is not the kind of reply we can accept for long...no step backwards. Please Phase One more work on it and I will be will be happy to promote (I do workshops on the subject) CO7/ MP as the best solution in the world for working pro photographers and many many others who seek the best quality available !
    For now the workflow is much more complex than with LR (compatibility issues), and I cannot promote it as much as I would, but I am really convinced that the possibilities offered by these 2 complementary programs (please do not develop catalogs in CO7 at the expense of compatibility with Media Pro, I beg you...) go well beyond the all-in-one solution of Lightroom (one catalog at a time, captions and images visually separated). MP is again much more powerful and flexible (multiple catalogs, captions just under the image - very important) than what LR can offer. (I caption hundreds of images for agencies each year)

    It is my opinion and I share it ๐Ÿ˜Š What do you think ?
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  • Jim MSP
    [quote="Patrick472" wrote:
    ......(please do not develop catalogs in CO7 at the expense of compatibility with Media Pro,...


    This is my biggest concern - that they are trying to make CO7 look like Lightroom.
    I use LR occasionally, but the combo of CO7 and a working MP is vastly superior.
    I also do not like the design philosophy of the CO 7 catalogs, so I stick with sessions.
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  • Forest Majors
    Thank you rmoorlag... I used 7-Zip to extract the MSI file and Media Pro installed and runs on Win 8. All of my catalogues are back on line. I did get a recent technical response that Media Pro is being updated but no ETA. But I am pleased that they are working on Media Pro and I am very pleased to have it running on Windows 8. Thanks again - great suggestion
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  • rmoorlag
    Thank you rmoorlag...

    Credits to pedroprata, he posted this:

    Roelof
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  • Jim MSP
    Here it is Friday, Jan 18 and it looks like we lost another week for an update.
    By Monday, I'll have a lot more photos that will require a rebuild once we get a version of MP that communicates with CO7.
    I anticipate that a rebuild will be a slow process when I use a new CO7 engine.
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  • H. Cremers
    Maybe a bit late for some, but at least i've seen some mention on these forums of a beta of MP 1.4.

    Hopefully it's more than just a rumour and we'll see an update soon. And hopefully, with the upgrade to integration with CO.
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  • Jim MSP
    [quote="HCS" wrote:
    Maybe a bit late for some, but at least i've seen some mention on these forums of a beta of MP 1.4.

    Hopefully it's more than just a rumour and we'll see an update soon. And hopefully, with the upgrade to integration with CO.


    I've seen the same. And I had an answer from support back in early Dec that they "were working on it".
    I fear it's more work than anticipated.
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  • jpjansen
    [quote="Patrick472" wrote:
    Yes I agree with the above comments, if W8 is not their problem I cannot see why they are in softwares...Media Pro seems to be the last of their concerns. We absolutely need an update that make it work at last with CO7, and this update should have been released at the same time CO7 was published. The command "create a MP catalog" is present in CO7 but not working...

    So I proceeded the other way, doing all captioning work in MP before. But when you import images already captioned with location tags and keywords (under MP) in a CO7 catalog, CO7 duplicates keywords in the metadata panel (very strange, and you will find those duplicates in your jpegs/tiffs later...more than annoying !), but doesn't see them in the keywords section of the catalog, and locations tags do not appear too. It defies all logic...

    And this is not normal, because it is part of Phase One offer and global system, because every serious photographer needs a solid cataloging system and MP is still the best for ease of use, clarity and speed (when it's not bugged I mean - it was on my PC, it's working again very well on my new Mac Pro, thanks). I use regularly Lightroom 4 too for secondary work (find its metadata workflow much less efficient than MP of course), but when it comes to the best quality in my landscape work, I always prefer Capture One which is a step above in colors and feel - and more film-looking, which I like.

    With CO7 Phase One added all the necessary stuff what was missing in CO6 compared to Lightroom (gradients, etc), I believe CO7 is now the very best RAW developer on the market. But it's still behind and a pain to use if we do not have MP working with it.

    I asked them during a recent webinar when they would make CO7 and MP user friendly and they told me rather vaguely that they were still working on MP, but that in any case I could still use CO6 with MP... True perhaps but this is not the kind of reply we can accept for long...no step backwards. Please Phase One more work on it and I will be will be happy to promote (I do workshops on the subject) CO7/ MP as the best solution in the world for working pro photographers and many many others who seek the best quality available !
    For now the workflow is much more complex than with LR (compatibility issues), and I cannot promote it as much as I would, but I am really convinced that the possibilities offered by these 2 complementary programs (please do not develop catalogs in CO7 at the expense of compatibility with Media Pro, I beg you...) go well beyond the all-in-one solution of Lightroom (one catalog at a time, captions and images visually separated). MP is again much more powerful and flexible (multiple catalogs, captions just under the image - very important) than what LR can offer. (I caption hundreds of images for agencies each year)

    It is my opinion and I share it ๐Ÿ˜Š What do you think ?


    The quote is rather long, for which I do apologize. However, I tend to support your point of view.

    I manage a small set of images (about 18K, mainly Canon CR2 and Leica DNG)
    with MP2 on OSX 10.8.x and use C1 Pro 7x for processing.

    I cannot comment on the issues which have been reported in regard to
    MP2 on OSX as I haven't encountered any of them. MP2 has worked for me with C1 v6 and still works but I am not too happy with the absence of a good interface with Capture One Pro 7x at this moment. I haven't much experience with LR which came with a Leica. Looked at, found wanting and discarded (LR, not the Leica) a couple of years ago.

    From my point of view as a UNIX person, I'd not recommend the
    development of a "one tool fits all" Leatherman type of software. The
    careful integration of tools and libraries (AKA "plumbing") usually
    produces better results.

    PhaseOne has bought a very good tool in MP2 as DAM, though it requires
    enhancement. PhaseOne has its own excellent RAW processor in Capture
    One Pro which should not be turned into a DAM. It is hard to deprecate
    anyone at PhaseOne for dedicating available resources to the
    development of C1 at the expense of MP2, but a cautious look at ways to
    acquire more resources might be in order.

    FYI: one should acknowledge that the integration of code bases takes a
    lot of work, especially as part of the code base may have been
    procured from a company not known for good coding
    practice. Development is a tough trade.

    And I wear a Leatherman.

    cheers

    Jos
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  • Jim MSP
    Here it is Thursday afternoon in the US, and it looks like we lost another week in a quest for a new release of MP that communicates with CO7 as promised and paid for.
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  • Jim MSP
    Now it is Friday morning in the US. We lost another 2 weeks.
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  • Pascal Costes
    Hello everyone, from Paris
    I registered on the forum to support all those who are very disappointed by the lack of updated Media Pro.
    ร‚ย  Phase one should communicate openly about the difficulties they may encounter.
    I've asked the technical support and the answer is "we work on the update." several months we do not see results.
    By cons very often there are tutorials for the catalog C1 Pro7.
    I find that clients trust to support a Phase One Media Pro are poorly considered.
    It is time for many of us to ask one stage to honor commitment are in Media Pro.
    Cordially.
    Ps: sorry for my bad English
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  • Royou
    Hi !

    I have been able to test the beta 3 of Media Pro 1.4 in order to test the CO7 engine and it appears that it works fine with previews (you can see the RAW modified file) but colors are not accurate in the media view...
    Phase One is still working on it...
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  • Pascal Costes
    Thank you Royou,
    finally a concrete information.
    we all rely on beta testers to do a good job.
    cordially.
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  • Jim MSP
    Another week gone by, and I'm still in the same situation. Only 2 random crashes this week. I still can't see my CO 7 edits in MP. My workflow is decent, but not optimal. I've taken to importing my new files with Lightroom 4, but generally sorting and rating with Media Pro. I'll say it still loads the files fairly quickly when rendering with Windows and the Fastpictureviewer codecs. And I am getting used to the communication with CO7 via sessions.

    Oh, and we've had another thread locked. Frustration abounds on all sides.
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  • Blaya Nelly
    Update on my situation following the events of the week.
    I, like the majority of customers of Phase One, a professional photographer.
    I work with a DSLR and a P40 + back (after having a H20 and P30), I have 2 licenses C1 7 + 2 licenses MP1 (after working with Iview and EM).
    I am a customer of Phase One for more than 10 years.
    The 1.3 update does not work in French and refuses to export metadata.
    Since June and this update I worked with the English version, but I have permanent blocking software.
    I am forced to stop and restart the process more than 10 times each day.
    Situation is totally unproductive.
    I talk with the support since that date, unsuccessfully. That's why I was kindly supplied a beta 1.4, which works in French but I always blockages.
    9 months already.
    I'm exasperated.
    I remember having experienced a similar situation with EM at the end of 2008.
    The problem was that EM did not read PhaseOne pictures, after long sought a partner at Microsoft, I came across Anita Oakley to whom I explained the problem and within a month after we had a patch.
    At the moment I have contacts.
    Or rather I had, because they answer me most at the moment, but nothing gets done.
    For months, I send screenshots, descriptions, I install, I uninstall, I explain, all in English "google".
    For months I pray when I import files, and 2 out of 3 times, I have to try several times.
    When I write, my main catalog is rebuilt, because I think I finally found herself where the problem comes, I will still test and probably lose a lot of time.
    If what I found is correct they will have work.
    Since I'm trying to sort the situation a little better, I have less stop.
    I feel very lonely since all these months and I am disappointed...
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  • Pascal Costes
    Always total silence Phase one (except for locked thread). communication phase one does not respect customers.
    The basic courtesy would be to wait by intervening directly on this thread.
    Phase one removes discussed on this forum for reasons of secrecy devellopement product???? (Nobody sells product development)
    And we want information on a paid product that does not work.
    Personally, I'm not disappointed, but I am angry.
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  • rmoorlag
    Personally, I'm not disappointed, but I am angry.

    I'm both...
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  • PhaseZero
    As long as angriness, frustration and disappointment is lifting you to higher levels of knowledge and workflow, these feelings are certainly good. It seems that sometimes there is no other painless way. At least with DAM, that is my impression.

    All customer relations (direct, indirect, ticket, forum, ...) are important and critical. After beeing unsatisfied with MP stability and features (as a fresh new highly motivated customer last year), I went to IDimager. First the situation was very good. But after very suprising and bad style message of discontinuation and questionable successor PhotoSupreme the trust went down dramatically. I am now very happy with IMatch and also its beta. Read the Photools public forum and you see mirrored exactly the level of trust and communication, which makes customer patient, confident, loyal and satisfied. I am also with free JPhotoTagger, which is really perfect for DAM of all kind of media files. Of course not as real DAM for high numbers of image and raw but I use it for all non-DSLR files and like the strict XMP sidecar concept very much. Especially the preview generation commandline based concept with ImageMagick and MPlayer is nice and efficient.

    If commercial software is not able to invest some profit in good customer relationship management (CRM), other free, donationbased, opensource and other community based software packages might win in the long term. In other forum of fully commercial SW I never read for example the official note: "this is a user-to-user forum...", even if this is the case.

    Kind Regards, Joseph
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  • BastianL
    working with imatch how is your workflow? do you use it to manage raw files? you don't get a preview of the processed image then do you?
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  • Jim MSP
    [quote="BastianL" wrote:
    working with imatch how is your workflow? do you use it to manage raw files? you don't get a preview of the processed image then do you?

    I'm waiting for the new IMatch 5 to be released. It is currently in private beta, soon to be public beta. The owner/developer will actually talk a little about his schedule.
    He actually recommended that I wait for v5, because it will be a paid upgrade from v3.5 to v5. He should have it released sometime later this spring.

    From what he has written it looks like it might be worth the wait. But I don't expect it show the CO edits of raw files; only processed files.

    Currently I am generally importing new images from my camera with Lightroom, adding key words, tossing rejects, and adding ratings. These get saved to sidecar files which Media Pro seems to read well. I use MP to then sort which ones I want to open in a Capture One session.
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  • pedroprata
    Media Pro 1.4 is out ๐Ÿ˜Š
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  • Drew Altdo
    As pedro mentioned we just released 1.4 a few moments ago;
    http://www.phaseone.com/en/Downloads/Media-Pro-1.aspx

    We would, of course, urge everyone to check it out and let us know how you find it.
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