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Olympus E-1 RAWs are shifted in c1pro

Anonymous
i have tried to contact your support team since October 2005 to get this problem fixed.

result: none!!!!!

Please help me and the other Olympus photographers!!

When i open my E-1 RAW files in Capture One Pro 3.7 / 3.7.3 / 3.7.4, the pictures are not centered properly but shifted to the right (landscape). JPGs shot parallely are ok, and RAW files opened in other converters like camera raw or rawshooter premium 2006 are ok, but not in capture one.

this is indeed a very big problem, because i do multirow panoramas and get big problems when trying to stitch pictures converted with capture one. when i convert these images in photoshop -- no problems.

i do not want to use different raw-software.

please see also my support case no. 12880 (samplefiles are included)

I hope, someone at phaseone will help me!!!!

Best regards
Karl Grabherr
phone: +436769150132
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Comments

13 comments

Date Votes
  • NNN634504862744386472
    Hi,

    the Software department is aware of this and its one the list of known issues.
    It will be fixed but I cannot tell you exactly when.

    Neither Olympus not Capture One show the whole sensor readout. There is a given pixelsize the image should have. In Caputure One the crop is a little bit shifted to the left related to the Olympus JPG.
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  • Anonymous
    it is better not to readout the whole sensor area because of well known problems in the corner areas of all imaging sensors. that's quite clear and understandable.

    but the shift is a serious problem, when you as a professional photographer compose your images well with a 100% viewfinder (olympus E-1). i don't want to spend time on cropping my images and i don't want to loose resolution by cropping after the shot. on the other hand, i get images that are very hard to stitch when i do my multirow panoramas. in these cases i have to switch to CSII RAW converter, e.g. i must use different raw-converters, with different color characteristics, quality of processing, noise correction, etc., etc.

    for that reason a professional raw-workflow software should show exaktly the same imagearea like the 100% viewfinder did when the picture was taken. photoshop does, so i think that capture one should do it as well.

    thanks to the support team and the developers at phaseone who take this problem seriousely. hopefully it will be solved in the next upcoming version.

    best regards
    karl grabherr
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  • owahl
    I agree that it is easy t see the difference between the Olympus JPEG and the crop in capture One. This issue is to be fixed in the version 4.0 which is under development now.
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  • Anonymous
    thank you for this information.

    version 4.0 will be a major update, am I right? so all olympus photographers are forced to pay for an update which corrects an issue which is known at phase one since version 3.7.1

    i thought it would come like this! 😊)

    Best regards
    Karl Grabherr
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  • C.T. Blaze
    I just recently bought a license of C1 LE for Windows.

    It was recommended by a friend (also a professional photographer)
    and I always liked the colors, tones and the whole impression of the image coming out of his workflow including C1.

    C1 claims to be a professional software - it is not acceptable that this bug (RAW cropping offset with Olympus ORF files) has still not been fixed a year after this thread has been opened.

    Olympus offers some cameras which allow a real 100% (pre)view, I often compose my images with the help of the 100% view of the E-330, and C1 LE crops away approx. 100px of it!

    Your programmers and quality assurance should be ashamed of themselves, even a freeware/shareware programmer would consider this a major fault. And what could be so difficult to correct the RAW crop offset to make it being 'centered' in the gross RAW data?

    If you advertise support for Olympus E-System cameras, do it right.
    I will not accept a forced upgrade to 4.0. I'd rather want my money back!

    Olympus users are a smaller group, yes, but does that allow you to be so arrogant and just do nothing about the known bugs?

    A more than slightly disappointed

    C.T. Blaze
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  • Olivier Salord
    Does this shift in E1 negatives exist only in the Windows version or also in the Mac version?

    Thank you.
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  • Anonymous
    menorca24,

    It appears to be Windows PC - specific and 3.7.7
    Workaround is to use Mac or 3.7.6

    This problem is listed at the Known Issues List

    http://www.phaseone.com/Content/Support ... 20-%20Main

    Regards,
    K C
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  • Anonymous
    Dear Support Team,

    the problem exsists since version 3.6. and concerns every olympus DSLR!!!

    I use Windows XP. Maybe this problem does not exsist on Mac's.

    Please find a solution soon!

    Best regards
    Karl Grabherr
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  • Anonymous
    [quote="Keith Carpenter" wrote:
    menorca24,

    It appears to be Windows PC - specific and 3.7.7
    Workaround is to use Mac or 3.7.6

    This problem is listed at the Known Issues List

    http://www.phaseone.com/Content/Support ... 20-%20Main

    Regards,
    K C



    Dear Keith,

    i could not find this problem listed in the known issues list. where is it?

    I am quite angry because this problem did not appear in version 3.7.7.
    Instead it is known at phaseone due to my several support cases since version 3.7.1

    Allways promises but no results from version to version. And everytime a new version is released i open a new support case to state that the problem is still existing. The workflow with phaseone is outstanding and i don't want to miss it anymore, but when you compose picture properly in your 100% viewfinder and the outputfile from c1pro does not show the same frame, you geht angry, because then you must shift to lightroom, camera raw or olympus studio. this is what disturbs the workflow very much. the colors are different, and it takes time to work with different raw converters. the problem is also not limited to pictures from the Olympus E-1, no, it concerns all DSLRs from Olympus.

    So please, if you can do anything, put this really to the known issues list and fix this problem really in the upcoming version 4.0

    Best regards
    Karl Grabherr
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  • Anonymous
    Karl,
    Here is what is listed at Known Issues:

    Colors on developped Olympus E-1 images are very de-saturated . Ref: TT9236 3.7.7.223
    Issue Description
    Olympus E-1 images are developped very desaturated The previews look nice, but when viewing in focus and developping the images the problem appears. There is no setting or workaround within version 3.7.7 - use version 3.7.6
    Workaround
    Don't use version 3.7.7 on PC for Olympus E-1 Use version 3.7.6 instead


    And another Known is:
    Olympus E500 green line top of image. Ref: TT7508 3.7.5
    Issue Description
    Some Olympus E500 images has a thin line through top part of image, seen both in preview and developed file, Only on PC.
    Workaround
    Make a crop that excludes the bad top stripe


    Test Dept. duplicated this problem in March '06 and it was fixed in Mac but not Windows.
    It remains logged for a fix and is expected to be resolved in version 4.0.
    I do understand your frustration.
    I remember when School photographers began shooting digital and they were capturing way too tight.
    The lesson quickly became, Compose your shot and take One Step Backwards ! 😂
    Until it is fixed, maybe this can work for you.
    Sincerely,
    K C
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  • Anonymous
    Keith,

    your answer must be a joke, is'nt it? But i can't laugh anymore!

    Please read the problem description once more properly and you will see that this problem is still not listet in the known issues list. so what? also other users wrote about the problem...se also below.

    it's not time to make jokes. it is indeed a serious problem an has to be fixed.
    it seems that phaseone is not interested in olympus users. but these users are or could also become phaseone digital back users. if there is no solution for this serious problem and phaseone does not react, there are alternatives on the market!

    so please read the error description once more and put it to the known issues list, so that there is any chance to get it fixes sometime, hopefully in version 4.0


    [quote="office@karlgrabherr.com" wrote:
    i have tried to contact your support team since October 2005 to get this problem fixed.

    result: none!!!!!

    Please help me and the other Olympus photographers!!

    When i open my E-1 RAW files in Capture One Pro 3.7 / 3.7.3 / 3.7.4, the pictures are not centered properly but shifted to the right (landscape). JPGs shot parallely are ok, and RAW files opened in other converters like camera raw or rawshooter premium 2006 are ok, but not in capture one.

    this is indeed a very big problem, because i do multirow panoramas and get big problems when trying to stitch pictures converted with capture one. when i convert these images in photoshop -- no problems.

    i do not want to use different raw-software.

    please see also my support case no. 12880 (samplefiles are included)

    I hope, someone at phaseone will help me!!!!

    Best regards
    Karl Grabherr
    phone: +436769150132
    0
  • Anonymous
    Hello Keith,

    below you can read, that also other olympus users are very angry. So please start to react!!!!

    Best regards
    Karl Grabherr


    [quote="C.T. Blaze" wrote:
    I just recently bought a license of C1 LE for Windows.

    It was recommended by a friend (also a professional photographer)
    and I always liked the colors, tones and the whole impression of the image coming out of his workflow including C1.

    C1 claims to be a professional software - it is not acceptable that this bug (RAW cropping offset with Olympus ORF files) has still not been fixed a year after this thread has been opened.

    Olympus offers some cameras which allow a real 100% (pre)view, I often compose my images with the help of the 100% view of the E-330, and C1 LE crops away approx. 100px of it!

    Your programmers and quality assurance should be ashamed of themselves, even a freeware/shareware programmer would consider this a major fault. And what could be so difficult to correct the RAW crop offset to make it being 'centered' in the gross RAW data?

    If you advertise support for Olympus E-System cameras, do it right.
    I will not accept a forced upgrade to 4.0. I'd rather want my money back!

    Olympus users are a smaller group, yes, but does that allow you to be so arrogant and just do nothing about the known bugs?

    A more than slightly disappointed

    C.T. Blaze
    0
  • Anonymous
    Karl,

    The Support Case is in German, so I've no clue what the multiple exchanges involved.
    However, I have confirmation that the skewed image crop with Olympus E-1 hs been officially reported and logged to R&D.
    From there it receives a Priority for a solution by Developers.
    This Bug will be fixed in version UpGrade 4.0

    The E1 PC color Bug from 3.7.7 will be fixed in version UpDate 3.7.8

    Regards,
    K C
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