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iMacRetina - C1 is unusable

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96 comments

  • BobRockefeller
    [quote="NN635420785644361250UL" wrote:
    It is not limited to a retina iMac. I have a 27" mid-2011 3.2 Ghz iMac running Yosemite, 8GB RAM, storing everything on a Synology NAS connected via a gigabit switch. C1 v7 was ok, albeit a bit slow, v8 was a big improvement last year. The only issue with v8 was it required restarting after a sleep due to a lost mount point (really a MacOS issue). v9, however is unusable in its current form.

    I've upgraded to 9.0.1. That was seemingly a big help, but after the first launch, its back to completely unusable. Trying to determine whether its memory, cpu, or network I/O using activity monitor, C1 shows up as 'not responding' until the checks and loads finally complete, so there's no actual numerical updates as the program slogs along.

    I've been trying many things for the last week to isolate and try to find a workaround. Every launch of the catalog requires a recheck that takes nearly an hour at times. It crashes at other times. If I'm really patient, and the catalog actually fully loads and I wait for one of my larger user collections to load and the dust to settle, it appears to be working ok. But that takes far far too long to be usable. Upon settling, it looks like I'm using arount 2.7 GB of RAM, and once the loading stops, not much is going on (as expected).

    As hard for me as this is to say, I may have to go back to lightroom. I just can't have this kind of unreliability and poor performance. C1 is a great tool when it works. Hopefully the C1 folks will get another version out ASAP.


    I've read a number of reports that suggest 8GB of RAM is just not enough for CO9. I often see CO9 using almost 10GB out of my 32GB. Can you add RAM somewhat inexpensively? How much will you iMac hold?
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  • meanwhile
    No one seems to be answering whether they have turned off OpenCL or not.

    If you don't have Hardware Acceleration for Display set to Never, C1 will run like a three-legged dog.
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  • NN635420785644361250UL
    BobRockefeller, I ordered 16GB of RAM, which is the max for my iMac. It certainly should help. Thanks
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  • JohannesR
    NN635420785644361250UL, you certainly should consider to store your catalog on a local disk, preferably on an internal SSD. The faster the access to these files, the faster C1 will run. No problem in storing the referenced pics on the NAS, but the catalog should be local. I do not think that adding RAM will help in your setup.

    Regards Johannes
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  • BobRockefeller
    [quote="meanwhile" wrote:
    No one seems to be answering whether they have turned off OpenCL or not.

    If you don't have Hardware Acceleration for Display set to Never, C1 will run like a three-legged dog.


    Does that not depend on if you have supported GPU(s)?

    I do and the Hardware Acceleration makes a positive difference.
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  • Tom tomcarroll77
    I have an iMac (model 12.2) with 16GB ram running OS X 10.11.2 and COP9.0.2 with 48k of images on referenced hard drive. Catalog is about 90GB on SSD. I have had unacceptably slow response for a while; lots --- to damn many --- red beachballs; got on this forum link and looked around. In preferences, I turned OpenCL from "never" to "auto" for both display and processing and that made a world of difference. I haven't seen a beachball since. Speed is dramatically increased. Hope this helps.

    TC
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  • I P
    Hallo,

    C1 v9.02 is unusable on my iMac i7 late 2009 with 16GB RAM. The catalog has 33k picture on local harddrive.

    Every change or move of a keyword in the keyword library leads to a massive use of internal RAM usage. I saw 15.9 of 16 GB - for more than 10 Minutes C1v9 is showing a beachball. No work is possible ...

    Turning on OpenCL does not change C1 performance.

    IP
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  • BeO
    I think that is normal for every application when the OS is swapping RAM content to disk. Happens to me too.
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  • Eric Nepean
    [quote="NN635607658619116299UL" wrote:
    I have an iMac (model 12.2) with 16GB ram running OS X 10.11.2 and COP9.0.2 with 48k of images on referenced hard drive. Catalog is about 90GB on SSD. I have had unacceptably slow response for a while; lots --- to damn many --- red beachballs; got on this forum link and looked around. In preferences, I turned OpenCL from "never" to "auto" for both display and processing and that made a world of difference. I haven't seen a beachball since. Speed is dramatically increased. Hope this helps.

    TC


    @TC A very Interesting comment, as it looks like you are a border case - can you tell us more?

    Your iMac 12-2 comes in three configurations - two have an i5 processor and one has an i7. As well, two of the them have the AMD Radeon HD 6970M with 1GB RAM, and one has the AMD Radeon HD 6770M with 512K RAM.
    The two types of video cards will have different Open CL performance, and the extra cores of the i7 would affect things as well.

    Which configuration do you have?

    Also, is your SSD with the COP catalog internally mounted, or external?
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  • Tom tomcarroll77
    My SSD drive with 90GB COP9 catalog is internal mount. The following is my machine configuration.

    Model Name: iMac
    Model Identifier: iMac12,2
    Processor Name: Intel Core i7
    Processor Speed: 3.4 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 16 GB
    Boot ROM Version: IM121.0047.B23
    SMC Version (system): 1.72f2

    AMD Radeon HD 6970M:
    Chipset Model: AMD Radeon HD 6970M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 2048 MB
    Vendor: ATI (0x1002)
    Device ID: 0x6720
    Revision ID: 0x0000
    ROM Revision: 113-C2960K-205
    EFI Driver Version: 01.00.577
    Displays:
    iMac:
    Display Type: LCD
    Resolution: 2560 x 1440
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Built-In: Yes
    DELL SE198WFP:
    Resolution: 1440 x 900 @ 60 Hz
    Pixel Depth: 32-Bit Color (ARGB8888)
    Display Serial Number: 7373181P4GCM?
    Mirror: Off
    Online: Yes
    Rotation: Supported
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  • Eric Nepean
    Tom, your video card has very high OpenCL performance - about 16x faster than the ATI Radeon HD 4850 used in my late 2009 27" iMac, and not really matched in OpenCL performance until the 2013 iMac with its NVIDIA GeForce GT 755M video card.

    That is perhaps why enabling OpenCl on my 2009 27" iMac, my 2012 macMini and my 2013 11" MacBookAir doesn't do much for COP performance - the OpenCL performance is too low.

    I get my OpenCL data here , and by downloading their benchmark app and running it.

    I will provide more data tomorrow.
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  • Daryl Orillaza
    Curious as to how many people experiencing these problems are running Mac OS X 10.11.2?
    A lot of people commenting on here are using very powerful and capable machines.

    And if there are of you out there running CO9.0.2 but on the older OS 10.10.5 (Yosemite)?
    Anybody more successful with this combo?

    Wondering if we're having problems because a NEW CapOne is trying to play nice with a NEW Mac OS.
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  • Rhuairidh
    I am running Yosemite 10.10.5 on an iMac Retina 5K, 27", late 2014, 4GHz Intel core i7, 32GB 1600MHz DDR3, AMD Radeon R9 M295X 4096 MB.

    COP9.0.1 became unusable as mentioned in earlier posts, I installed 9.0.2 and it ran well with open CL off and a little better with open CL on BUT became slower over a period of use and repeatedly crashed to the point I now have a catalog which is refusing to connect to the database.

    This over a period of half a day's use, during the last hour of which I was unable to move more than one image at a time, from one folder to another on the referenced drive, waiting for the CPU usage to drop to single figures before moving the next - and even then the CPU usage would rise to over 500% before freezing and crashing.

    COP9 produces great results, I wish it would run on my iMAC!
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  • photo by FA
    What I find hard to understand is, why all these top spec Mac's are having problems to run this software. All the computers, mentioned on this post are maximum 2-3 years old with top of the line specs. The GPU on retina iMac's are the second best GPUs after Mac Pro GPUs for Apple product line, simply there isn't better ones and yet OpenCL is not supported. How and why? Why on earth, somebody will write a piece of software which only runs on a selected GPU that has a very small market share. I am quite sure Mac Pro market share for Apple is single digit. So what was PO thinking when they were writing this software for Macs? "Should we write it only less than 10% of Mac users?"

    On the other hand, we, users who doesn't have Mac Pros, should pay hundreds of euros and also should have problems? Is this what you are aiming for? I can understand this if CO is not a priority for PO or if CO has a very small contribution on the books of PO. Maybe PO is only a hardware company (cameras) and they don't priorities software side of it.

    PS I don't want to be rude or whatsoever, take this as a outcry.
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  • SFA
    [quote="fatihayoglu" wrote:
    What I find hard to understand is, why all these top spec Mac's are having problems to run this software. All the computers, mentioned on this post are maximum 2-3 years old with top of the line specs. The GPU on retina iMac's are the second best GPUs after Mac Pro GPUs for Apple product line, simply there isn't better ones and yet OpenCL is not supported. How and why? Why on earth, somebody will write a piece of software which only runs on a selected GPU that has a very small market share. I am quite sure Mac Pro market share for Apple is single digit. So what was PO thinking when they were writing this software for Macs? "Should we write it only less than 10% of Mac users?"

    On the other hand, we, users who doesn't have Mac Pros, should pay hundreds of euros and also should have problems? Is this what you are aiming for? I can understand this if CO is not a priority for PO or if CO has a very small contribution on the books of PO. Maybe PO is only a hardware company (cameras) and they don't priorities software side of it.

    PS I don't want to be rude or whatsoever, take this as a outcry.


    Hmm.

    I have a 3 year old Windows machine running Windows 7 - so an old OS - and it seems fine working with C1 V9.

    I am almost disappointed that I have no serious complaints to make.
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  • Eric Nepean
    I Have COP 8 on my i2009 MAC (2.66GHz i5 w/ 16GB RAM) and on a 2012 Mac Mini (i7), also on a load 2013 MacBook Air (i7).
    On all of these machines the speed of the COP DAM features is abysmal. (Not to mention that it misplaces all of the lens information for images from Panasonic cameras)

    I have considered upgrading my iMac so that it would work well with the COP9, but even COP 9 users with some really well equipped iMacs are reporting similar speed problems - it's seems unpredictable what Mac features will result in reasonable image browsing/filtering performance with large catalogs.

    At this point I'm reluctant to spend more money and time on something that very possibly won't work well.

    I think I will be downloading a trial version of COP9 in the next week or two and we will see what happens.
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  • BobRockefeller
    Are we at the point that we can say that an iMac i7 with 32GB RAM, at least a Fusion drive, and the best GPU card (with OpenCL turned on) will run CO9 well?

    Granted, that's a lot of hardware to throw at the problem, a problem I don't think Lightroom has, but still...

    Or does someone have that configuration and still have performance problems?
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  • Rhuairidh
    Bob
    Based on my experiences I wouldn't like to say so.

    Wonder what its like on the Retina MBP?
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  • BobRockefeller
    [quote="Rhuairidh" wrote:

    Based on my experiences I wouldn't like to say so.


    Would not want to say what?

    [quote="Rhuairidh" wrote:
    Wonder what its like on the Retina MBP?


    Strangely, it seems to run fine on my rMBP. And only wants to use around 5GB of RAM (that's still seems a lot) instead of nearly 10GB on my Mac Pro.
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  • photo by FA
    Bob,

    I have a late 2015 iMac retina with 4GB VRAM and I can't use OpenCL and it is advised not to use it(!)
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  • BobRockefeller
    [quote="fatihayoglu" wrote:
    Bob,

    I have a late 2015 iMac retina with 4GB VRAM and I can't use OpenCL and it is advised not to use it(!)


    Have you tried it anyway - just because? What happens?
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  • Stephen Zwerling
    Well, reading this thread is not comforting.

    I have an old (2007) iMac with 4GB RAM and have been testing Capture one 9 as a replacement for Aperture. I do like the app, although I have found it slow. As a neophyte to Capture One, I am using it lightly, slowly with each item I try, and generally have found it to my liking. There is hesitancy and a lot of beach balling, but I expected that on my old iMac - and I could live with a lot of it.

    However, I have crashed it repeatedly when trying to send an image on a round trip to an external editor. I could live with only having one app open at a time if everything else worked. But I have also crashed it when moving images from folders on my internal drive to folders on an external drive. The slowness and hangups make it difficult to keep track of what I am doing or trying to do.

    I had planned to get a new Mac (until I found this thread). I came here to find out what would be a reasonable configuration to purchase, since I must be financially prudent and I'm not wealthy. I was hoping to find out that there was a middle level version iMac that would meet my budget and work well with Capture One.

    Now, I'm faced with deciding whether to abandon my testing of Capture One until the issues related in this thread are resolved. I was considering a new iMac, but that would seem futile. I can barely justify that cost, let alone a Mac Pro!
    I could upgrade my MacBook Pro RAM to 8 GB, but now I'm even hesitating to bother doing that.

    I suppose I'll revert to Aperture while continuing to save for a newer iMac of some sort, but not do anything until Capture One 10 is released and proves to work well with a new iMac I can afford!

    Stephen
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  • LVS
    I have a MacBook Air with 8GB RAM and I have not experienced any problems using the software. I think the amount of available RAM may be the issue with the application and not the graphics card.
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  • HansB
    [quote="Rhuairidh" wrote:
    ...
    Wonder what its like on the Retina MBP?


    CO-9.0.2 runs really fine on my MBPr mid2014/2.8GHz/16GB RAM/1TB SSD (sometimes with a Wacom Intuos 4 attached). It usually eats up about 4GB RAM when working on 18MP Canon cr2 files. It takes less than 5 minutes to export 100 images to 16bit tiff, with only 10% load on CPU cores. OpenCL does it's job. Tethering works, too, including Capture Pilot app.

    Sessions with up to 3k images per session and referenced catalogs with up to 20k images per catalog.

    I am not using DAM functions and keywords.

    [quote="Zwerling" wrote:
    ...
    I could upgrade my MacBook Pro RAM to 8 GB, but now I'm even hesitating to bother doing that.
    ...


    I am still running CO-9.0.2 on my MBP mid2009/2.8GHz/8GB RAM/1TB HDD as 2nd system. It's fully workable for me, but sometimes a little bit laggy when masking with trackpad or Wacom. Exporting the same images mentioned above takes 25 minutes with 100% CPU load, as there is no openCL support for that old MBP. Tethering and Capture Pilot are working, too.


    Regards,
    Hans
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  • Stephen Zwerling
    Thanks for the reports on running an older MacBook with 8GB RAM. That's a simple and low cost upgrade; I'll order some RAM, try it out, and report back.

    Stephen
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  • LVS
    Another thing to try is to check the Preferences/Image tab and make sure that the Preview size is not too large. If you are having performance issues then setting the resolution two steps lower than the resolution of your display may help with processing speed.
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  • I P
    [quote="NN234774UL" wrote:
    Hallo,

    C1 v9.02 is unusable on my iMac i7 late 2009 with 16GB RAM. The catalog has 33k picture on local harddrive.

    Every change or move of a keyword in the keyword library leads to a massive use of internal RAM usage. I saw 15.9 of 16 GB - for more than 10 Minutes C1v9 is showing a beachball. No work is possible ...

    Turning on OpenCL does not change C1 performance.

    IP


    I did a reinstallation C1v9.0.2 as the support suggested.

    After working a while I tried to change the workspace and than I saw the beachball. After waiting for a longer time a system message said that there was not enough storage left. Working with C1v9.0.2 is no fun ... unusable tool at the moment.

    IP
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  • BobRockefeller
    [quote="NN234774UL" wrote:
    [quote="NN234774UL" wrote:

    After waiting for a longer time a system message said that there was not enough storage left.


    Is there plenty of space on your drive (SSD or hard disk)? Are there more than one? Space on all?
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  • I P
    [quote="BobRockefeller" wrote:
    [quote="NN234774UL" wrote:
    [quote="NN234774UL" wrote:

    After waiting for a longer time a system message said that there was not enough storage left.


    Is there plenty of space on your drive (SSD or hard disk)? Are there more than one? Space on all?


    My iMac has 16GB RAM and around 100GB free HD Storage (no SSD). Sometimes again and again C1v9.0.2 use all RAM und HD resources.

    IP
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  • dimitri lowette
    Same problem with me, very slow, with a macbook pro 2012, up to date.
    🤭 ☹️
    Can I go back to CO8?
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