4.8.3 crash
HI there
i having task related quitting , plus unexpected quitting.
one reoccurring is : changing output naming popup in process tool what result in a crash
and one on import from CF card wen eject is enabled. import finished but program quits
wen trying to ejects.
during a time of 8 h 4.8.3 quits unexpectedly 10 time to day !
2 times because neglecting 4.8.3 for 15 min.
mac book pro 17" 2.8/4gb 7200rpm/500bg unibody OS:10.5.8 / P30+ and Canon CR2's are in use / no problems wen tethered with P30 or Canon.
i'll like to invite you all to post "crash reoccurrence " in this topic ,to collect more
data and work around's !!
thx
S.
i having task related quitting , plus unexpected quitting.
one reoccurring is : changing output naming popup in process tool what result in a crash
and one on import from CF card wen eject is enabled. import finished but program quits
wen trying to ejects.
during a time of 8 h 4.8.3 quits unexpectedly 10 time to day !
2 times because neglecting 4.8.3 for 15 min.
mac book pro 17" 2.8/4gb 7200rpm/500bg unibody OS:10.5.8 / P30+ and Canon CR2's are in use / no problems wen tethered with P30 or Canon.
i'll like to invite you all to post "crash reoccurrence " in this topic ,to collect more
data and work around's !!
thx
S.
0
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Two suggestions:
- look into similar threads for solutions
- look into the Phase One knowledgebase for solutions0 -
I am using Mac Quad 3.0 intel 10.5.8 + CO 4.8.3 with P30+ and P45+
Very very fast and stable.
I developed +600 files 100% TIFF and 100% JPG without any problem.
Good job! phaseone.
kitty0 -
Capture One has been running flawlessly for me until I imported 1000 images into one session, then it crashed often and I was hoping 4.8.3 would solve the problem but no. Right now I have the spinning beachball and even force-quit will not work. I only have 4GB of memory on this machine and my guess that is the problem. 0 -
A quick update to my previous post. I'm pretty sure my crashing was due to a couple of corrupted images. The reason I think this is because I downloaded both Lightroom and Aperture to try out and both applications pointed out the bad files. I wish Capture One would do that rather than crash or spin. Having said that I much prefer Capture One to the other two apps. 0 -
I had corrupt images from my Leica M8 several times and CO4 displayed an error message during opening but did not crash. If you experience crashing because of this you might consider to open a support case with Phase One and upload the images. This is the only way PO can improve the program on this point. 0 -
Good suggestion. Thanks! 0 -
[quote="Paul_E" wrote:
Two suggestions:
- look into similar threads for solutions
- look into the Phase One knowledgebase for solutions
3rd suggestion... Create a support case and provide us with Crash reports (found in User Library>Logs>Crash Reporter).
We have found some machines have memory problems when proofing in CMYK. Memory will leak until the software crashes. If you need to process in CMYK and Capture One keeps crashing, set your Proof Profile to an RGB profile (process profile can remain CMYK). It's not ideal but it will work in the mean time.0 -
I've been having similar crashing problems, since upgrading to 4.8.3. I'm also working on a MacBook Pro 17", and while I was on a job yesterday, the application crashed roughly a dozen times throughout the day. I'm still trying to figure it out from my end, but if it is a corrupt file, short of using Aperture or Lightroom, how am I supposed to determine that? 0 -
[quote="Dennis25" wrote:
I've been having similar crashing problems, since upgrading to 4.8.3. I'm also working on a MacBook Pro 17", and while I was on a job yesterday, the application crashed roughly a dozen times throughout the day. I'm still trying to figure it out from my end, but if it is a corrupt file, short of using Aperture or Lightroom, how am I supposed to determine that?
Look for uninstalling CO4 article in the PO knowledgebase
http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
A shortcut is to remove the files/folders as described in the article (plist, *.col45 and batch queue) but leave the application. A shortcut, better do the full uninstall, followed by the install.0 -
[quote="Rick142" wrote:
Capture One has been running flawlessly for me until I imported 1000 images into one session, then it crashed often and I was hoping 4.8.3 would solve the problem but no. Right now I have the spinning beachball and even force-quit will not work. I only have 4GB of memory on this machine and my guess that is the problem.
Same problem for me today, very frustrating. Captureone would freeze up and would not let me force quit. I could not even restart the machine, had to do several hard restarts. I have worked with similar gear/image volume/file management with previous versions of Captureone without this problem. For now I recommend staying with 4.8.2 or 4.8.1. May have something to do with this Snow Leopard support, I've heard nothing but bad things about Snow Leopard....0 -
[quote="JEREMY12" wrote:
[quote="Rick142" wrote:
Capture One has been running flawlessly for me until I imported 1000 images into one session, then it crashed often and I was hoping 4.8.3 would solve the problem but no. Right now I have the spinning beachball and even force-quit will not work. I only have 4GB of memory on this machine and my guess that is the problem.
Same problem for me today, very frustrating. Captureone would freeze up and would not let me force quit. I could not even restart the machine, had to do several hard restarts. I have worked with similar gear/image volume/file management with previous versions of Captureone without this problem. For now I recommend staying with 4.8.2 or 4.8.1. May have something to do with this Snow Leopard support, I've heard nothing but bad things about Snow Leopard....
Maybe the suggestions given in thread may help you as well.0 -
Am having similar problems that are extremely frustrating.......Today I was importing 1DS Mark lll raw files from CF cards. Out of about 20 imports Capture 4.8.3 crashed more than 5 times. Am running a 2.33gh 3Gig Ram 17" Macbook Pro with Snow Leopard and plenty of hard disk space.
This sort of thing makes me look like a chump in front my clients. Please, please, please we need more stability with the importing function.0 -
[quote="Jeremy141" wrote:
Am having similar problems that are extremely frustrating.......Today I was importing 1DS Mark lll raw files from CF cards. Out of about 20 imports Capture 4.8.3 crashed more than 5 times. Am running a 2.33gh 3Gig Ram 17" Macbook Pro with Snow Leopard and plenty of hard disk space.
Jeremy141, it would be interesting to know when the crashes started in your opinion. Was it after the 4.8.3 update, Snow Leopard upgrade or neither? Did you upgrade your Leopard setup to Sn Leopard, or did you performed a clean installation?
I have the same MacBook Pro and could, depending on your answers, try to run some tests to see whether I can copy the behavior.0 -
I get 10-20 crashes a day at the moment. I think it is unacceptable how unstable this software has become.
On a previous version of Capture One 4, i had a crash when shooting tethered. Restarted capture one and it had corrupted all the files in the entire shoot. I had paid for a location and models and lost half of the days shots.
I then reverted back to C1 Pro 3, which is much more stable but now i'm running snow leopard I cant use that.
🤬0 -
[quote="Daniel222" wrote:
I get 10-20 crashes a day at the moment. I think it is unacceptable how unstable this software has become.
On a previous version of Capture One 4, i had a crash when shooting tethered. Restarted capture one and it had corrupted all the files in the entire shoot. I had paid for a location and models and lost half of the days shots.
I then reverted back to C1 Pro 3, which is much more stable but now i'm running snow leopard I cant use that.
🤬
Daniel, despite your misfortune, it would be very worthwhile to now more details. I think Phase One will be happy to help you when you open a support case with details so they can improve CO4 stability on Snow Leopard.0 -
Also having huge crash problems running 4.8.3 on 17" Macbook Pro
Tested on 2 different machines, 2 Different Canon MKIII's, Different sets of CF cards
Same problem each time
After every card import C1 crashes??0 -
Hi Guys & Girls.. i have worked out C1 4.8.3 Crash's a lot when importing CF Cards into it but if you go back to C1 4.8.2 it seems to stop. I have been testing a few machines on set and have realized this with specs from old 2.16ghz to the newer 2.66ghz macbook pro machines. I still need to test it on the 3.0ghz macbook pro's but im sure it will do the the same thing.
Try it. Go back to 4.8.2 and you will see it seams to stop crashing..
Rgards
Lube'
www.lubesaveski.com0 -
[quote="Jon" wrote:
[quote="Paul_E" wrote:
Two suggestions:
- look into similar threads for solutions
- look into the Phase One knowledgebase for solutions
3rd suggestion... Create a support case and provide us with Crash reports (found in User Library>Logs>Crash Reporter).
We have found some machines have memory problems when proofing in CMYK. Memory will leak until the software crashes. If you need to process in CMYK and Capture One keeps crashing, set your Proof Profile to an RGB profile (process profile can remain CMYK). It's not ideal but it will work in the mean time.
if the program would crash i could send you a crash report, but i'm not given that option when it freezes and will not even let me force quit.
also freezes when shooting tethered. i'm not in CMYK. i'm not processing. i'm shooting tethered. camera isn't timed out. it could be something as easy as trying to create a new subfolder to shoot into.
how about that?0 -
[quote="Paul_E" wrote:
[quote="Daniel222" wrote:
I get 10-20 crashes a day at the moment. I think it is unacceptable how unstable this software has become.
On a previous version of Capture One 4, i had a crash when shooting tethered. Restarted capture one and it had corrupted all the files in the entire shoot. I had paid for a location and models and lost half of the days shots.
I then reverted back to C1 Pro 3, which is much more stable but now i'm running snow leopard I cant use that.
🤬
Daniel, despite your misfortune, it would be very worthwhile to now more details. I think Phase One will be happy to help you when you open a support case with details so they can improve CO4 stability on Snow Leopard.
Raised a support ticket, apparently you can't use C1 4 on a network and you shouldnt have more than 250 frames in a session. Perfect for someone who shoots up to 1000 frames a shoot and backs up to a server then 🤬
C1 Pro 3 was fine for years doing this..0 -
[quote="Daniel222" wrote:
[quote="Paul_E" wrote:
[quote="Daniel222" wrote:
I get 10-20 crashes a day at the moment. I think it is unacceptable how unstable this software has become.
On a previous version of Capture One 4, i had a crash when shooting tethered. Restarted capture one and it had corrupted all the files in the entire shoot. I had paid for a location and models and lost half of the days shots.
I then reverted back to C1 Pro 3, which is much more stable but now i'm running snow leopard I cant use that.
🤬
Daniel, despite your misfortune, it would be very worthwhile to now more details. I think Phase One will be happy to help you when you open a support case with details so they can improve CO4 stability on Snow Leopard.
Raised a support ticket, apparently you can't use C1 4 on a network and you shouldnt have more than 250 frames in a session. Perfect for someone who shoots up to 1000 frames a shoot and backs up to a server then 🤬
C1 Pro 3 was fine for years doing this..
We are running C1 4 over a network - dual g5 as a file server and two client workstations. Never run into the 1000+ image problem, but we create multiple capture folders within the one "capture" folder, and switch to the next when we shoot a new subject.
Had similar problems with 4.8.3 crashing on a 17" uni-body macbook pro, haven't tried the proper re-install, but have gone back to 4.8.2 and that seems fine for now.0 -
I cant go back to 4.8.2 apparently because i'm running snow leopard. I cant go back to C1Pro 3 because of snow leopard it causes corrupt processed files. I cant use the current C1 4 because its ridiculously unstable and doesnt work on a network.
I'm amazed by the amount of people with issues with this software. At the moment, the time it takes to do anything has more than doubled since C1 4.
Think i may have to wipe my entire mac and reload with Leopard so i can go back to good old C1 Pro 3. Not good Phase one!!0 -
Hey Guys,
I'm having the same problem. I thought I was going at this the right way. Installed snow leopard on any external drive got the 4.8.3 update did some shooting thought it was stable. Checked some of my other programs things looked good and upgraded my system to 10.6.1 Then the crashing started? Obviously I didn't test it long enough to notice how much it crashes. It has never crashed while I was shooting on location only when I'm back in the studio doing post production work? The other thing I noticed is it's very slow to connect tethered! Painfully slow. I guess I better open up a support ticket to get to the bottom of this. There's really no going back unless you reinstall everything.
John
MBP Intel 2.4 core two dup
4gigs of ram
SL 10.6.1
C1 4.8.30 -
[quote="John " wrote:
Hey Guys,
I'm having the same problem. I thought I was going at this the right way. Installed snow leopard on any external drive got the 4.8.3 update did some shooting thought it was stable. Checked some of my other programs things looked good and upgraded my system to 10.6.1 Then the crashing started? Obviously I didn't test it long enough to notice how much it crashes. It has never crashed while I was shooting on location only when I'm back in the studio doing post production work? The other thing I noticed is it's very slow to connect tethered! Painfully slow. I guess I better open up a support ticket to get to the bottom of this. There's really no going back unless you reinstall everything.
John
MBP Intel 2.4 core two dup
4gigs of ram
SL 10.6.1
C1 4.8.3
Same problems.. Snow leopard.. becouse Phase One did anounce there where not a more stable version than 4.8.3 running on Snow Leopard.. pfffffff.. right.
I send out the crash report each time .. firstly i send nice detailed reports.. later just things you would not say to somebody you hate .. haha
Honestly.. not really funny - and honestly .. i would love to get a date when we can count on the final real C1pro 4 named C1pro5.
Glad that we had to run a year on a Beta Version...
The time i have those crashes is while a shoot.. You cant send out a support case while you are on a shoot.. this is barely impossible.0 -
Hi All,
I figured out I've got the problem that C1P4.8.3 crashes, too. A short description what's happening (quoted from 1 of the 2 crash report I've just sent):
"C1P crashed on ejecting and unplugging a USB stick.
C1P was minimized, no USB stick folder used.
The crash is reproducible, but not for the full 100%.
It happens on power supply, not confirmed under battery power yet.
System:
17" MacBook Pro, 2.8GHz, 4GB, 500GB, Q3/2009,
setup for 'better battery life',
Snow Leopard (10.6.1), updated from Leopard,
C1P v4.8.3."
Coming from Linux and still using it, I'm not used to see my software crash...
I received my copy of C1P about 2 weeks ago, and I'm hoping to see this solved soon.
Regards,
Hans0 -
My program just crashed again. It happened after I imported images off my card reader. After I was prompted that all images had been down loaded I hit ok which ejects the card and the program crashed.
Thinking out loud here. When I first upgraded to Leopard there was a problem with the program quitting after a 100 shots when tethered. The other problem the program was extremely slow importing images while tethered. Those two things were finally fixed with a a OS update. I wonder if we're experiencing the same problem with Snow Leopard? Something wrong with the OS? I have been experiencing really slow connected times when I turn the camera on while tethered. It used to be that you could not even connect at all unless you deleted one specific file that was part of the OS. In my case it was a canon file. The problem was the OS was hijacking the camera when it was turned on thinking you were going to use Aperture. I wonder if we get rid of that file again and see if that helps speed things up? This was for using C1pro 3.78 Here's the to the old problem. If you get a chance to try it let me know.
John0 -
Hi again,
Just crashed it again, and sent the 3rd report. This time plugging a USB stick in(!) and under battery power.
Not using USB storage C1P is running fine, that's why I didn't notice it before. Up to now I used Snow Leopard's 'Image Capture Utility' to download image files directly from my camera. C1P was never running during download.
As it seems to be USB related I think John may be right. It could be an OS problem instead of a C1 problem, too. But I don't know how to figure that out. I am more familiar with Linux than with Mac OS.
Regards,
Hans0 -
Update,
I just tried the above mentioned move of the camera 8 file with no success. Connection to the camera was just as painfully slow. My laptop is running on the power adapter but I have a firewire 800 drive plugged in all the time. I wonder if that would make a difference in the connection issues? I would not think so but now you have me thinking? When I'm on location I try to always plug in to power but never have any thing plugged in the computer but the camera. I will have to try unplugging every thing and see if that might make a difference. Grasping at straws here.
John0 -
Some news...
Seems I'm one of those who bought C1P4 just before C1P5 was out.
I trial'ed v5 yesterday evening, and it didn't crash on unplugging USB memory cards. Maybe I have to upgrade from v4.8.3 to v5 to solve this problem. I'll dig deeper this evening...
About the ejecting/unplugging: on my system it's the unplugging of memory devices that makes it crash. Clicking 'Eject' does what it is supposed to, without crashing C1P4. And with C1P4 minimized I had a 100% crash rate on unplugging yesterday.
Regards,
Hans0 -
This update has been a huge step backwards for Phase one. I have had nothing but issues with this update. It makes all the previous issues that I had to deal since April with seem like nothing now.
I always shoot tethered a with everything from a 5dII, p40+ and the p65 and as others have bought up, can't even force quit the machine. Just plain stupid.
It was kind of Phase one to use 4 pro buyers as Guinea pigs and then charge us again for a final and working version. Nice…0 -
I have tested 5.0 with now crashes so far. The connection time is really painful still. As soon as I tried to work in 4.8.3 It crashed. This is the message I have been getting. Do I need to dump the preferences or something? See attached image.
http://www.fisheye.ws/pix/crash.jpg
John0
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