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I can't open the capture one 20 neither.

FirstName LastName

I bought it because the trial doesn't open, but it doesn't open either. It is said that there is something I originally used, but I do not know how to deal with it, so please tell me.

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4 comments

Date Votes
  • Permanently deleted user

    Aiko,

    Are you sure your version 10 is closed ? Because Capture One doesn't accept two different versions to be opened at the same time.

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  • Permanently deleted user

    It would be helpful to know the exact error message but take a look at this tech note. It might resolve the issue...https://support.captureone.com/hc/en-us/articles/360002387017-What-does-the-error-message-Unable-to-Open-Catalog-The-catalog-is-currently-in-use-by-appear-

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  • Permanently deleted user

    I don't know how to close.so i did uninstale then i couldn't open old one..
    even i can't open new one.
    really need help asap

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  • Eric Valk
    • Edited

    Aiko-san, you should open a support request immediately, as Capture One Staff can provide more help than users. They typically do not monitor this forum.

    https://support.captureone.com/hc/en-us/requests/new

    There are two main spossble sources of error. The information you have given is not sufficient to determine the source.

    1> It could be that Capture One will not start due to a problem with the license or some other factor.

    2> It could be that Capture One successfully starts, but cannot open a catalog or session file that you were using in an older version.

    Can you please provide the exact text of the error message that you have received to help us detrmine that. You should  also provide this in your support request.

     

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