Can't Deactivate License (unable to deactivate software on the server error)

Brian Walton

• July 31, 2020 20:43

First time I've seen this problem, but today I can't deactivate a copy of Capture One Pro 20.

This is fairly frustrating trying to move a seat around.  

Internet works fine at a plethora of sites (including this capture one forum that I'm using the same computer and internet access from).  

Anyone else had this issue?  

 

 

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  evgeny buzov

  • July 31, 2020 21:28

  Something on server side - I cant re-activate my licenses of C1 and media pro se

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  Ritu Bhatt

  • August 08, 2020 08:18

  yes I'm facing same issue 

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  Permanently deleted user

  • October 26, 2020 05:17

  yes recently facing this issue on Win 7 pro. 

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  SFA

  • October 26, 2020 12:43
  • Edited

  Phillip,

  Do you get an error about verifying your user profile after entering you Account email address?

   

  If so this article may help.

   

  https://support.captureone.com/hc/en-us/articles/360014239757--Could-not-create-SSL-TLS-secure-channel-activation-error-on-Windows-7 

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