CaptureOne 20 Crash while opening Catalog

Michael S.

• August 18, 2020 11:41

Hi,

I have a huge problem by opening my catalog. Everytime I want to open the catalog the program instantly crashes. I tried to create a new Catalog (which works) and import the not working catalog - also crashes. I tried to import some pictures into a new Catalog - crash.

You can find the crash report below.

I hope someone can help me, otherwise my whole work would be gone. Also I can't even use the program right now.

Thanks a lot!

 

<crashreport version="1.4" localTime="2020-08-18 13:32:36.020" time="2020-08-18T13:32:36.0209348+02:00" id="{c18948eb-23dc-450e-a198-1272080af552}" cookieId="n/a" reportType="ShowCrashReporter">
<application version="13.1.1.31" variant="ProS" uptime="02:00:16.0332836" />
<user>
<name>xxx</name>
<email>xxx</email>
<description />
</user>
<exception type="P1.C1.Program+ICCrashedException">
<message>IC Crash Callback</message>
<stacktrace>
bei System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
bei System.Environment.get_StackTrace()
bei P1.C1.InitializeEnvironment.PreLicenseCheckInitialization(IEnvironment argEnvironment)
bei P1.C1.Program.PreLicenseApplicationLoading(SplashScreenWindow argSplash, SplashScreenViewModel argSplashScreenViewModel, ShowStartupWizardDialogHelper&amp; argStartupWizard)
bei P1.C1.Program.RunStartUpProcedure(SplashScreenWindow argSplashScreen, SplashScreenViewModel argSplashViewModel)
bei P1.C1.Program.InitializeLicensingAndRunMain()
bei P1.C1.Program.Start()
bei P1.C1.StartupClass.Main()</stacktrace>
</exception>
<logs> 

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  BeO

  • August 18, 2020 11:55

  

  When did it work the last time? Was there a change to your system since then? e.g. WIndows update, firewall setting changes, an other update?

  I would probably try to reinstall C1, if that does not help then deinstall and install again.

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  Michael S.

  • August 18, 2020 12:08

  Thanks for the fast respond.

  This was my first thought, so I removed every update since the last time the software worked.

  I just reinstalled and have the same issue. I opened various catalogs. As soon as I click on a image to edit, the program crashes.

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  BeO

  • August 18, 2020 12:17

  

  Very strange.

  Can you disable hardware acceleration in the preferences before clicking on an image and before a crash?

  0
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  Michael S.

  • August 18, 2020 13:56
  • Edited

  I think we're coming closer. While searching for disable hardware acceleration I found this thread: https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-OpenCL-in-case-of-viewing-processing-exporting-problems

  I pretty sure OpenCL causes the crash. As I disabled the hardware acceleration the program crashes. Below the settings is a message (translated from german) hardware acceleration does not work.

  I updated the driver of my graphiccard (GTX 1070) and tried everything from the troubleshooting-thread. Only the part with the registry i not possible because I simply don't have the IntelOpenCL64.dll. Maybe that's the reason? 

   

  Edit: Happy to say: It works! I restarted my computer and it made some updates agin. I don't know why but it works again. 

  Thanks for helping me

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  BeO

  • August 18, 2020 14:12

  

  Great to hear.

  I once went through the link you provided and I think I also didn't find the IntelOpenCL64.dll

  Such a crash behavior which you have encountered would have let some other users (depending on attitude, current mood or pressure to deliver some results) to bash the software and the company... I'm happy to see users not doing so. :-)

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