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Capture One 20 Won't start

Tim Teran

I just preordered the 21 release and while at it the page suggested I upload the upgrades to 20.1. I did and replaced by old 20 but it won't open - it just bounces in tool bar and then stops. What do i do? THX  Tim

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Comments

3 comments

Date Votes
  • SFA

    Have you removed the original V20 activation using license management?

    Do you have a new activation key for V21? You will need to use that now to activate V20

    See this article for more information - section 2 onwards.

     

    If it's not that then the question to ask might be about how you ran the upgrade process but I'm not a Mac user so I'm not familiar with what an app bouncing in the toolbar might signify - other than it's apparently seeking attention.

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  • tomo

    +1　I cannot start v20 pro after I got v21 update key.

    but v20 activated.

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  • Tim Teran

    I solved it thanks to you all. I just deleted all the old versions and reinstalled 20

     

    thx

     

    Tim

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