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Login broken

Permanently deleted user

Clicking on the "view this post" button in an email does the right thing.   If I want to comment on the post I click on the sign in button at the bottom of the forum page.   That used to bring me to a page that after a short pause gave me a chance to log in.   Now instead of the login I get a text page saying there was a JSON error.

I have to go to  www.captureone.com.   Log in there.  Then click n the "view this post" button in the email message I was looking at to get back to the thread on the forum.  Again, I have to click on the sign in button.   Finally, after another short delay the forum realizes I'm already logged in and allows me to comment.

macOS 10.15.7, safari 14.0.   This started a day or two ago.

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Comments

8 comments

Date Votes
  • SFA

    Marco,

    I have the same problem with Firefox on Windows.

    For me it coincided with a Firefox update.

    The solution is to delete the www.captureone.com cookies.

    I had thought that it might be a Firefox problem and have just downloaded the new FF update. But if you also have the problem then it may be some other factor originating with the cookies.

     

    It may be time for a "Request" ...

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  • Permanently deleted user

    Thank you for the reply.  I'll delete cookies and see if the issue goes away.

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  • Permanently deleted user

    Yup.   Deleted cookies and came back to this post.  This time login worked correctly.  Thanks again.

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  • SFA

    Marco,

    It seems to be a recurring problem.

    Now that it seems safe to assume it is not just Firefox problem I think it is time to "Submit a request"!

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  • Permanently deleted user

    I take "Submit a request" as a request to change Capture One and not this web forum.   I'd even go as far a thinking a post to the forum topic of "Issues with the new forum"  would be enough.  After all, I want the web developers to look at this issue, not the capture one support people.   I don't expect the capture one support people to know anything about this web forum.

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  • Permanently deleted user

    Same on Chrome on both Windows and Android.

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  • Dave R
    • Edited

    I can confirm it is the same on Edge on Windows.  I can't even find where to start to log in on my ipad ;-(

    Dave

     

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  • SFA

    I do not seem to be getting the json error signing in today, although the sign-in process has been a bit erratic.

    Still have to click the "sign-in" a second time before the text entry box appears.

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