poor customer service
I understand there can be limitations on service due to the pandemic, but it would seem that remote assistance by computer would be one of the least likely services to be so effected. When I pose a question to the support team, I find it takes weeks for them to respond and the response is minimal and unhelpful. For problems I can't work out myself, with the aid of FAQ, webinars, and pages of support, this kind of service I find unacceptable. The program has its flaws, such as the transfer from Lightroom to C1, and if you can't work it out in the software, there should be better explanations of workarounds. Ideally, you should be using a live service like TeamViewer to expeditiously help users move forward. I like the levels addition to C1, but, honestly, Lightroom is otherwise so much better at addressing issues. I would only recommend C1 to people very savvy in computer usage who can figure out ways of making it work without relying on C1 support, which is abominable, in my experience.
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Well said, I paid for Capture One 20 for Fuji, and the software stalls on the licesns agreement - i have tried to open it on 3 separate Macs - each running respectively, Sierra, Mojave, and Catalina - It will not open.
We live in an age where raoid Customer Cupport means everything.
I have had no response to my messages, and I have demanded a refund - no response.
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Capture One 20 doesn't support Sierra - it requires at least OSX 10.13 - see the details here.
Apart from that, though, I don't know what to suggest.
Ian
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poor customer support ? no this can't be true.....
"Customer obsessed
Our customers are front of mind and we pride ourselves on bringing value to them in everything we do.
We strive to get to know them as closely as possible so that we can deliver above and beyond their expectations and stay one step ahead of the industry."...because they for sure don't ly and make things up just for marketing, right ? but the part ....know them as closely as possible scares me a little.....
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Thannk you Ian. It will bot open in Mojave or Catalina. I bought the software and then downloaded it .
I have been asking for support to bo avail - I have been asking for a refund to no avail.
The Custoner Suport is lamentable !!!1 -
CaptureOne says:
Frihed under ansvar
This Nordic maxim translates to “with great freedom cones responsibility"
Yes guys - better up your responsibility factor?1 -
I'm sure it's not a great comfort, but it works fine for me under Catalina on two different computers. I wonder if we fellow users can help you figure out what is going on? Presumably you downloaded the .dmg file, opened that and dragged the app to the Applications folder in the usual way? When you say it will not open, what happens exactly?
Ian
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you can go almost to any forum this days , adobe, dxo, exposure, affinity…. and see how less arrogant companies handle things and actually try to help their users but here they only engage when they see the need to lecture us, what a deplorable company ! it is not enough to make fancy corporate videos c1 should actually do a little from the things they proclaim. covid 19 has a very negative impact on our industry with a lot of professional photographers having not enough jobs , it will not be enough that your fanboys and paid YouTube personality’s push the next little improved and bugy release as in the years before so watch out treating customers like idiots and ignore reasonable requests for improvements it will not work as before...
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Permanently deleted user"I have had no response to my messages, and I have demanded a refund - no response."
So you bought it without testing it first - despite the very generous test period Capture One offers, which is expressly intended to ensure you can avoid the screw-up you made - and it's still somehow Capture One that's the problem?
Taking personal responsibility for and owning your actions not big in your part of the world, then?
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Permanently deleted user
"you can go almost to any forum this days , adobe, dxo, exposure, affinity…. and see how less arrogant companies handle things"
DxO? Adobe?
You've got to be kidding - or (to put it kindly) deeply uninformed - if you're holding either of them up as paragons of customer service!
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@ Keith R ..hm so user are responsible for this sh..ty support and bugy software ? wow, what a f..ked up view !
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Permanently deleted user
"but it would seem that remote assistance by computer would be one of the least likely services to be so effected"
Do you seriously think that you've paid for that level of personal support?
It really isn't Capture One's job to hold your hand and teach you the basics of how the programme works...
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...starts with that abode and dxo software has far less bugs as this industry leading product...
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Permanently deleted user
"Keith R ..hm so user are responsible for this sh..ty support and bugy software ? wow, what a f..ked up view ! "
I said no such thing. Maybe respond to what people say, not to whatever BS is rattling around in your head?
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Permanently deleted user
...starts with that abode and dxo software has far less bugs as this industry leading product...
Hah! I've been an official beta tester for both DxO And Adobe, and you could not be more wrong.
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..sad to say but it is a waste of time arguing with fanboys so have a nice day Keith.
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