"Unable to connect to server to lookup profile"

brad j

• November 06, 2020 21:34
• Edited

I have just made an account and downloaded Capture One. (Capture One 20.Win.13.1.3)

When I try to log in for the first time it says unable to connect to server. 

If I "run diagnostics", I get:

 

Check 01: Success
Check 02: BFEBFBFF000506E3 /
Check 03: 3312040241
Check 04: Exception: The request was aborted: Could not create SSL/TLS secure channel.
Check 05: Exception: The request was aborted: Could not create SSL/TLS secure channel.
Check 06: succes

I have uninstalled the software and reinstalled multiple times. I have d/c from wifi and reconnected. Still getting the same error. 

OS is windows 7. Any ideas how to fix this?

 

EDIT:
problem solved, see comments below

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  brad j

  • November 06, 2020 21:25

  Ok, I just found this: https://support.captureone.com/hc/en-us/articles/360014239757--Could-not-create-SSL-TLS-secure-channel-activation-error-on-Windows-7

   

  implementing this and restarting. I'll update how this works

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  brad j

  • November 06, 2020 21:33

  Ok the link above worked to solve this problem

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