Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Capture One sends diagnostic data on startup?

Permanently deleted user

Hi,

while trying to debug an other problem with C1 I noticed entries in the system log of my Mac, that strongly suggest, that Capture One is sending diagnostic data on startup.

I am quite surprised by this, as it would be against european data protection laws without former consent and I find no settings to disable this behaviour.

I statement from Phase One regarding this behaviour would be nice...

Alex

1

Comments

7 comments

Date Votes
  • Emile Gregoire

    Could it be that it’s checking the license key or something like that? Haven’t got a clue as I never check the log files - basically why I switched from Windows to Mac 14 years ago :-)

    0
  • Dave R

    I suggest you read the Capture One Software Licence Agreement which you implicitly agreed to when you bought the software, particularly sections 3.2 and 10.  You can find the software licence agreement under Help/Licence/View the software licence agreement.

    Dave (Barrack room lawyer 2nd class ;-) ;-) )

     

    0
  • ---

    c1 is spyware, search the forum to learn more

    -2
  • Permanently deleted user
    • Edited

    > Could it be that it’s checking the license key or something like that?

    That might be, but I would expect that Phase One clearly states, which data in transmitted.

    > Haven’t got a clue as I never check the log files - basically > why I switched from Windows to Mac 14 years ago :-)

    I only checked because I wanted to debug a problem that annoys me for nearly a year and that Phase One could not resolve...

    > I suggest you read the Capture One Software Licence Agreement which you implicitly agreed to when you bought the software,

    I am pretty sure, that I read the agreement when I first bought C1 some years ago. Maybe I overlooked this or they changed the agreement.If I had read ist, I very likly would not have bought Capture One.

    But that doesn't matter, as it is, in my opinion, probably in violation to the GDPR, which came into effect in 2018. It contradicts the coupling prohibition, the information is not specific enough, there is no way to take back the consent without stopping to use C1 and the information is only available in English. It would also not fulfill German requirements for general standard terms and conditions.

    But most importantly: I think, that this is just not the proper way to deal with paying customers.

     

    > c1 is spyware, search the forum to learn more

    So it seems...

     

     

     

    1
  • ---

    @ Alex you are absolute right !  what they do is at least close to be iligeal in the whole ec not just germany .  they give in fact a f..k about customer but as it seems that not many are bothered they get away with this as with all other outrageous things they do. 

    0
  • Ian Wilson
    Moderator
    Top Commenter

    Well, clearly they need to be able at the very least to check whether you have a current valid licence.

    Ian

    0
  • Jerry C

    I am using a perpetual license, not a subscription, which requires validation when using C1. Therefore, I can start and use C1 20 without being connected to the internet. In fact, it would be pretty inconvenient to be unable to use the software if the internet connection were down.This is a disadvantage with the subscription version. 

    Assuming C1 tracks data when an internet connection is available, why not just turn off your connection to prevent this? Does C1 store the data and send it later when an internet connection is available? The privacy policy is not clear about what data is collected from use of the web site versus the software.

    0

Post is closed for comments.