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Is the BETA STILL open for C121

Robert Johnson

I've signed up for the BETA and have been trying both online and Manual Activation. It seems Capture One has given me a License Code that doesn't work? When I put in my email and click get profile i get and error that says "Unable to connect to server to lookup profile". Can someone help?

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2 comments

Date Votes
  • SFA

    Not for C121, no. That was a long time ago.

    Which release of Windows are you using?

    I think what you have is a more fundamental problem of connection to the server. Can you access your account at all?

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  • Lily

    Hi Robert,

    Most likely either the firewall is blocking your connection or you have the VPN active.

    Please, read this article which provides a range of troubleshooting steps when you get the following error "Unable to connect to server to lookup profile"

    https://support.captureone.com/hc/en-us/articles/360012323598-Unable-to-connect-to-the-server-to-lookup-profile

     

     

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