...that’s one of Atlassian’s company values.
I was reminded of this slogan when Capture One 21 was finally released.
My excitement was big when Phase One announced the new major upgrade a couple of weeks ago. Even though I found it brazen to ask the customers for a pre-order without even naming a single feature.
But hey, the confidence in Phase One and the anticipation of great new functions was beguiling.
Now - some weeks later - Atlassian’s company value hits me with full force.
While Adobe just by the way announces native support for Apple M1 and the ProRAW format, Phase One is still googling what Apple Metal is.
(I know, Adobe is a bigger company with lots of employees, but Apple Metal was released in 2014 (!) and it’s not even in sight for Capture One. With that in mind, native M1 support could be expected around 2030…)
So, no Metal support, no native M1 support, no panoramic stitching feature, no time-lapse feature, still the same small list of supported plugins, nothing ground-breaking.
But what did I pay for when pre-ordering? Well, unfortunately for not more than a short list of minor improvements that are very little to justify a paid upgrade.
Even AlexOnRaw seems to be of the same opinion, as he suspects a new release cycle with 2 major releases per year. Otherwise, the disappointingly few innovations and the lack of up-to-date essential features cannot be explained.
I also feel sorry for David Grover who always does a great job with online tutorials, but has to stand a wave of legitimate disappointment in the Youtube comments of the Capture One 21 previews. It must have been unpleasant for him, too.
Honestly, thank you developers for the new features. They are great, but it's just not enough for a paid upgrade.
Please Phase One, don’t #@!% your (software) customers again.
Please wake up, hire more developers if you need to, rethink your product management and please, show more appreciation for your paying customers in the future.
PS: I know this is a user forum, but I wanted to share my thoughts with the community.
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