So, I can't remember how many years my company has been using C1, but at least the last 7 years. We went onto the subscription as soon as it was available because it's so much better than buying an upgrade every time they come around.
But, on to the issue at hand. Today, all of our computers at work suddenly were not able to use any C1 12, 20 or 21. The second we log in it tells us: "Your Capture One Subscription has been deactivated". To continue using please visit our store.
We have checked that our subscription is active. We have tried to deactivate all licenses and reactivate them. We have tried this with the 20x and 21x edition. We can use our serial number, get profile and it tells us "Thank you for activating!", but the second the program opens the same shit happens.
We have tried this on 5 different computers, but to no end. It seems we are stuck in a constant loop.
We thought we could use a 30 day trial, but we are not able to get into that because it asks us for a serial the second we open.
It also says that we can contact support for questions and inquiries. Tried that 6 hours ago and no answer so far so just that tells me that this will take a long time to get fixed. I am super disappointed in the support team. I've dealt with them before and the fact they don't have a chat or phone support is horrible.
We have so many deadlines before christmas and C1 suddenly not working is hurting our workflow bigtime. Back to camera raw or lightroom I guess, but damn it ain't the same.
Anybody else have the same issues? Any ideas as to what we can do?
Any help would be much appreciated!
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