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capture One 21 Activation was not possible because the activation profile is faulty.

Alfredo Elsner

When I want to upgrade from 20 to 21 I got this information:
"Activation was not possible because the activation profile is incorrect."

What can I do?

PS: I de-activate an de-installed the capture One 20 version.

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Comments

3 comments

Date Votes
  • SFA

    Have you already discovered this article?

     

    https://support.captureone.com/hc/en-us/articles/360002418837-Could-not-activate-because-the-activation-profile-is-incorrect 

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  • Alfredo Elsner

    yes, I know this article. But it doesn't helps me.

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  • SFA

    You could try clearing any Capture One cookies from your web browser(s).

    I'm not sure it will help you but I have been experiencing a repeating once every 24 hours issue logging on to this forum for a few weeks and clearing the cached cookies using a browser utility works for me.

    I have in the past, experienced similar things with other sites - most worryingly at one point my Bank access!

    Sometimes using a different browser has by-passed the problem quickly but that success may depend on how the incoming cookies were handled. It does not always produce the desired result.

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