File export Failure

Comments

14 comments

  • monochromist

    Go into System Preferences >> Security & Privacy and on the Privacy Tab grant Full Disk Access to Capture One.

    See if that helps. I do this on all my Capture One computers to ensure there are no file/folder access problems.

    I can't promise that will work, but its a worth a try.

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  • Mark Ashford

    hi, just tested it. I also reselected the folder on the external drive as the destination to export to. No joy, no change it is still exporting to the old destination.

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  • Mark Ashford

    I carried out some additional investigation this AM.

    The folder I had been using to export before adding the external drive still existed on my Mac Pro.

    It is a sub folder of a parent folder.

    I renamed the existing folder so in effect it did not exist to any application using it.

    I exported through the export dialogue box which clearly shows the external drive and destination sub folder.

    Capture one exported the file to the old destination, correctly creating a new sub folder with the old name.

     

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  • SFA

    Mark, 

    When you say "I exported through the export dialogue box which clearly shows the external drive and destination sub folder." did you go through the process of creating a new link via the "Choose folder" option?

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  • Mark Ashford

    Hi, yes I did. I have just repeated the process to make sure.

    Also, the export confirmation dialogue popup message states the external drive destination correctly.

    The external drive also contained folders for catalogues, Presets, Backup, and Style files. I am not experiencing problems with any of these.

    M

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  • SFA

    Mark,

    That sounds really strange.

    If you have not already used the "Clear recently used paths" option it might be worth doing that and restarting the definition of the list of where the outputs should go.

     

    On that note I have not yet asked about the setting for the Export Recipe > File [tab] > Root folder [field] and where that is pointing. It ill probably say something like "Output Location".

    Click the right pointing arrow to the right of the field to find out where that is by using the Finder/Explorer or whatever it is called when using a Mac.

     

    Compare that with the where the file for the "Output" in the Export Location part of the tool is pointing.

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  • Mark Ashford

    In the Export dialogue box, I reset the tool and reselected the external drive. 

    I tested the exporting a file, same result. The exported file goes to the old drive and sub folder.

    I checked the Output file destination. It was pointing to the external drive. I reset it and pinnated it to the external drive. I tested, there was no change.

    I checked the Recipe destination folder. Nothing was set so I selected the external drive and tested again. No change.

    I checked the right pointing arrow and it correctly shows the external drive and parent/sub folder in Finder.

    On the internal drive I renamed the old destination parent and sub folders. I tested exporting a file and One Drive created the parent/subfolder hierarchy and put the exported file in the sub folder.

    M

     

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  • SFA

    Mark,

    Sorry to ask but "One Drive" as in MicroSoft One Drive or Capture One?

    If it's consistently creating the output on the internal drive even when clearly being instructed to deliver to the external drive the only other thing I can think of is the somewhere in the Mac set up is a re-direct that send any traffic sent to the external drive (or maybe any external drive?)  to the internal drive instead.

     

    In effect that is something like One Drive (and similar) services offer  - basically an automated sync service for anything sent to specific folders on the main drive. 

    Trying to think this through without hands on visibility runs the risk of confusing me and the thus you too. 

    One Drive concepts may be simply a distraction to my understanding.

     

    I'm not a Mac person so there may very well be something I am missing here. 

    This is not something I have seen (outside the things we have already covered)  when using a Windows system.   That's not to say it could not happen with mapped drives and so on. Just that it's not something I have seen.

     

    More common with external drives is that they can be renamed  or re-mapped resulting in failed previously saved links. However I think what you have done so far would have covered that eventuality if things were that simple.

     

    My next suggestion would be to eliminate the possibility of some data in the plists (user.config files in Windows) causing a hidden re-direct. 

     

    Maybe a Mac person with related experience could comment of that potential?

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  • Mark Ashford

    I have no Windoze machines.  Mac only!

    The external drive is attached via Firewire 800.

    All the other services, such as catalog creation, file import, presets, styles, and catalog backup all work fine pointed to the external drive. all my other content creation apps, such as Final Cut and Logic Pro X all work with the external drive without problem.

    Prior to updating Capture One 21, Capture One 20 worked fine with the external drive. 

    I unmounted the drive where CaptureOne 21 was erroneously writing files. That means it cannot access the drive. I got the following error message in Capture One

    Description: The following file(s) were not exported:

    /Volumes/6TB/CaptureOneAll/CaptureOneCatalogue/ApertureCatalog.cocatalog/Originals/2020/09/25/1/tumblr_nnulxcWaLF1tp0f83o1_500.jpg

    Domain: com.phaseone.captureone

    I also looked for a com. file for Phase One. I found a folder with - com.captureone.captureone14. I have deleted it.

    M

     

     

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  • Marco Hyman

    There are two places where an export location can be set.   Did you check both?  What is your  "Root Folder" in the File tab of the Recipe section of of the export window? I try to keep mine set to "Export Location" so I can control output location using the Destination alone.

    In a Process Recipe I set the Root Folder to Output Location to 100% control location by using the Output Location section of the recipe.

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  • Mark Ashford

    Root folder is the sub folder name on the external drive.

    When I click the arrow to the right of it I see the correct sub folder on the external drive in a Finder Window

    If I change the Root folder to "Output location" and lick teh arrow to the right I see the correct sub folder on teh external drive in a Finder window

    The Destination field in the Output Location section is correct, it is:  the external drive Name/parent folder/subfolder

    Next to the "Space Left" field is the space available on the external drive, it is the same as displayed in Finder.

     

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  • SFA

    Mark,

    Out of interest what size is the jpg original that you want to export? Dimensions?

    I noticed that the release note for V21 indicate that Firewire is no longer supported for Tethering but no mention is made of firewire connection for devices. I have vague recollections of comments about Firewire in general be deprecated in the most recent version of Mac and Windows OSs. However that might have been restricted to FW400 with 800 still supported for now. Or I could be wrong.

    I have some FW400 devices but they are old enough that I have not used them for years. My most recent system (Win 10) does not have a FW port so I am not in a position to test the theory anyway.

     

    I cannot come up with any logical explanation for the apparent re-direct of the output.

     

    I think at this point you should create a Support Case with the C1 support team if you have not already done so. Have their people look at the log files.

    Use this link.

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  • Mark Ashford

    Interesting.

    But this is not tethering, it is output of a variant to a storage device.

    In all other respects, Capture One handles the external drive correctly. And, when the destination Folder/subfolder is not available it knows it has to create them, and does so correctly. Just that it does so on the wrong drive. And that is another thing, at the moment it does that, it has 4 possible destination drives to choose from but always chooses the one it used to use.

    I will create a Support case as suggested

    Thanks for your help.

     

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  • Adam Sear

    Mark, 

    I just upgraded to CaptureOne 21 and suddenly have exactly the same problem as you. I have two computers with the program installed. The first one, my laptop, has no problems creating and exporting files to the correct place. The second computer, my desktop, has the same exporting error you encounter.

    What MacOS are you on? Mojave, Catalina, or Big Sur? The laptop that works is Catalina. The desktop with the problems is Mojave. This is basically the biggest difference between the computers. 

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