Trouble launching/activating Capture One 21
I'm trying to launch/activate Capture One 21. I received the license key and used it to get the registration key. When I use the registration key to try and get an offline activation key, I get an error message saying that the registration key is invalid. Help?
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I need an answer to this problem too.
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Me too. I'm unclear about the device name. Is that the same as the license key? and is that the same as the registration key? If you're going to use terms with precise meanings that can be easily confused with other terms with equally precise meanings, you owe it your users to define those terms carefully and publish them prominently to prevent the confusion that I and my fellow users above are suffering. It's a waste of my time and a waste of the support team's time.
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Device Name will be something like "Computer 1", Computer 2, etc.
Viewed on a machine via the Help section of the menu, you should see a device ID. That ID will be listed against one or more entries in the Activation history if you log into your account and open License Management.
Unless you have a lot of computers with C1 installed I think it should be easy enough to work out which machine was activated/de-activated and when from the list.
The License Key is also used for Activation of Capture One when you open an installed but not currently Activated Capture One on your PC.
Typically this will be done online and you will be asked to log in to your Account as a security measure to ensure that you are who you are supposed to be once you have provided the Activation string and it has been validated as a genuine and correct key.
If you are not on line there is an option to perform an off-line validation which will involve using information related to your account such as an email address or telephone to which near real time security codes can be provided so that you can confirm you are the user of the Activation Key as mentioned above.
It's much the same as any other system for online registration, purchasing or banking, for example.
Have you been using the process described in this article?
https://support.captureone.com/hc/en-us/articles/360012932177-How-to-activate-Capture-One
If so at what point does the process described diverge from the process you experience?
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I have been using computers for years and this program is the first that has asked for device name to install. If it is next to impossible to install the trial version then I will most certainly not buy the real deal!!!
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