Output Location will not update

Permanently deleted user

• February 01, 2021 15:07

Output Location Tool issue:

C1 insists on outputting to the same destination folder every time.  I have changed the destination folder in the Output Location Tool and the correct destination folder is displayed in the tool, but the file is actually sent to the previous destination folder.  I have also reset the Output Location Tool using that option and reselected the correct destination folder but that makes no difference to the end result and the image ends up in the earlier destination folder once more.  

I now need to manually move the newly created output image to the correct folder every time I process an image.

C1 v21 Build 14.02.49

0

• 

  SFA

  • February 01, 2021 16:47

  Does your experience read like this one in any way?

   

  https://support.captureone.com/hc/en-us/community/posts/360014417357-File-export-Failure 

  1
• 

  Permanently deleted user

  • February 01, 2021 20:14

  Thanks for that pointer - I looked through the various solutions suggested there and have pinned down what was going on.  In the Process Recipe the root folder was pointed at the original destination folder rather than the Output Folder.  I have changed that setting and all is now behaving as it should.

   

  0
• 

  SFA

  • February 01, 2021 20:31

  Hi Greg,

  Glad you found the source of the anomaly.

  That check would be the normal first suggestion for something to consider but the way the linked thread developed sort of suggested that there might be something else in play. So it seemed appropriate to point you there just in case some new and tricky problem had appeared as part of some sort of common OS update with certain hardware configuration and Capture One releases.

  If nothing else it saves (in some cases)  having to go step by step through a reported problem and perhaps taking longer than necessary to get things working again for the problem holder

  1

Post is closed for comments.