Capture One 21 for Nikon errors ALOT

Comments

5 comments

  • SFA

    Peter,

     

    When you write "I have submitted an error log to the system admin" do you mean you have used the "Submit a request" option to ask for personalised assistance or have you just sent the error report option that comes up after a crash. 

    The latter is very generic as part of the Operating System and is not the same thing as a request for help.

    In addition to that observation if you are seeking commercial/professional level support you may want to consider the "Enterprise" license option. The specification for that service indicates that support is part of the deal and should be available within 24 hours.

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  • Peter Harper

    Hi
    Yes, I’ve contacted support via an online form but heard nothing

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  • SFA

    Not even an email in recognition with a Case number?

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  • James Grove

    I use C1 21 on my M1 MBP without issues, but it does help if you disable Hardware Acceleration. The other issue you may have is a migration from an old system to a new. You are best to remove all traces of C1 and then put C1 21 back on. Details of this can be found at 

     

    https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One- 

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  • Branson Hudson

    Definitely an annoying aspect of C1. I find myself either popping in and out with CMD= and CMD- over and over, or using the LOUPE (P) tool. I do notice that I don't need to go to 100% - just one level of zoom with CMD= sharpens up the image immensely, so I'm not stuck looking at a tiny portion of the image. Still, I wish it were as sharp in fit-to-screen view as Lightroom is. Perhaps a bigger screen would help, too.

     

     

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