C1 21 crash / hangs after opening a catalog / trying to import files

Peter Halter

• February 10, 2021 18:58

On two different computers and with different catalogs the same problem: after opening an existing catalog (used many times before), C1 doesn't respond any more.   
"Verify" without problems or error messages. Opening after "verify" and trying to import files: ... nothing happens ...
Status of the program: "deactivated" - "1.165.xxx K RAM" used ... 

Main PC: Windows 10 - AMD Ryzen 9 3900X - 16 GB RAM - 

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  Lily

  • February 11, 2021 14:27

  Hi Peter,

  Try to uninstall Capture One first. The details guide is here - https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One-

  Then install it once again.

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  Peter Halter

  • February 16, 2021 10:37

  Problem solved... :-)
  thank you

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