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How do i upgrade from a Fuji license to full Capture One license ?

Tor

I just renewed my subscription about an month back,  and want to upgrade my subscription so i can edit raw from all cameras.

I can't seem to find a way that is possible which is kind of strange.. 

I tried the ticket, but no answer, only a message telling mye that my case has ben resolved. But there where no answer in the reply, only  a question to score the service.. (which i didn't received) so not very impressed about costumer service. 

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Comments

3 comments

Date Votes
  • Юлия Степанова

    I also need to switch to full Capture One license, help me, please!

    Julia

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  • Gary Cardinale

    There seems to be no way to change a subscription from brand specific to the full camera version.  There is a statement to this effect buried in one of their web pages.  I too, find myself in the same position.    I think this is preposterous that you cannot change a subscription...makes absolutely no sense to me.  In my case, I realized after several hours of using the product that I needed the full subscription rather than just the Nikon subscription.  I am working with my credit card company to get the charge removed and then I will think about getting the full subscription.  No one from the Capture One company or their third party biller has responded to my request to delete the Nikon subscription that I just purchased two days ago.  Customer service seems nowhere to be found.  I am seriously reconsidering my choice of software based on this experience.

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  • troji
    • Edited

    I'm wondering too how to upgrade from a Fuji based subscription to full version (all cameras). I first thought I might keep using Lightroom for editing my older Canon pictures. However, once I got used to Capture One I just can't go back any more. I'm just missing some of the Capture One functionality.

    Any help from the support wold be greatly appreciated!

     

    edit:
    I actually found something on their support page: https://support.captureone.com/hc/en-us/articles/360002412757-How-to-upgrade-Capture-One-
    see Case 2
    So it seems like it's not possible. Probably would need to buy a new version and have the old one deactivated.

     

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