Processing clock/timer is always running - why?

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12 comments

  • Claude CAUWE

    There is a slightly similar thread here: Capture One 21 14.1.0 Spinning processing wheel won't stop

    Would you perhaps have two screens ?

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  • John Valean Baily

    I don't have any freezing or drag file problems, but I do with the process spinner which on occasion just keeps spinning and won't allow me to quit. All I had been doing was reviewing some pics. No editing going on... but the spinner seems to be spinning nearly all the time.

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  • Gert Germeraad

    Same problems here. C1 has become almost unworkable slow. Spinning wheel al the time, a fan that is working over hours, almost impossible to do any perspective corrections. Using the radial tool is a drag, likewise the radial tool. I have disabled the OpenCL engine, but that doesn't help.

    Previous version of C1 was nice and fast, this one is a drag. I was considering downgrading, but then I loose all my edits from the last 2,5 weeks.

    Very disturbing. Even considering going back to Lightroom, although I know that is not an option.

    Please fix these bugs!!!

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  • paul elter

    Yes running two screens.

    Full on crashed today - what is going on...?

    Anyone home at HQ?  Could use some help/answers.

     

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  • John Valean Baily

    Claude CAUWE: Yes. two screens

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  • Claude CAUWE

    It doesn’t happen “systematically”.

    But it looks like at a certain point, C1P with two screens hogs the CPU - or the GPU, as the refresh of the screens is painfully slow.

    Couldn’t identify yet a specific pattern - or remaining process.

    But it definitely looks lie it is only linked to 2 screen configs. Has someone already filed a bug report ?

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  • paul elter

    Yes filed - but did not state two screen possible issue/ possible cause for not entirely sure that is the ONLY issue to the problem at hand.

     

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  • paul elter

    got this as a reply - which cannot be good. in relation to this newest update.

    "As we are currently experiencing a high volume of incoming requests it may take a while before you get a response.
    We appreciate your patience and assure you that we are doing our best to reply as soon as possible."

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  • Claude CAUWE

    Never mind - that’s the usual message.

    Whenever.
    They are just slow or understaffed for the Support Dept.

    Be prepared for next message : “Please collect the following files ...”

    And after that: “We are unable to reproduce - ticket closed”.

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  • Gert Germeraad

    Yes, two screens, but the same problems with only one...

     

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  • paul elter

    OK. Well that is conclusive ;)

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  • Claude CAUWE

    Name it “experience”.

    But I would love to be wrong :-)

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