Capture One 21 setting up hardware acceleration never completes
I have installed Capture One 21 on my Intel NUC8i7HNK with a Radeon RX Vega M GL GPU. I am running Windows 10 version 1809. Each time I run Capture One, the hardware acceleration setup process never completes - it gets stuck around 50%. I have tried the many suggestions in the forum regarding this situation but nothing has worked so far.
I have tried the steps at: https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-OpenCL-in-case-of-viewing-processing-exporting-problems, as well as some other forum ideas. My graphics drivers and Windows have the latest updates.
I would really appreciate any help.
Thanks!
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Jamie,
There is a specific log file for the OpenCL assessment process that should be able to offer some guidance about what is happening.
My guess would that it is something similar to what I had on my WIn7 system. (version 12 and version 20)
C1 would identify the Intel Software GPU that comes with the Processor as Device 0 and an Nvidia Quadro as device 1.
After a few years the Intel assessment started to fail (I assume after some sort of Windows7/Intel Driver/C1 updates) near the end of the Intel device (0) kernel build. The way it failed caused the process to stop so the NVidia device (1) kernel build process stopped as well.
If run again the failure of the first run had been registered and so the Intel device was ignored. The NVidia device would be assessed and all was well.
Now, using a new machine I don't seem to have those problems.
The Logfile showed what was happening although you need to be aware that the message lines can be Internleaved without specific reference to identify which device a line relates to. However, it was not too difficult to work out what was going on.
Mostly simply restarting C1 would find the "new" device 1 (Nvidia card with not prior assessment outcome, run the assessment and identify the Quadro as an available OpenCL processing resource.
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Thank you SFA, for the quick reply. I'll check out the log files and see what I can find out.
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The log file ImgCoreOCL.log showed the two graphics devices - the AMD Radeon GPU, and the built-in Intel HD 630 graphics. It also showed that the AMD GPU failed the benchmark so it just stopped processing. It logged that the benchmark failed a "sanity check" with an exposure setting.
So I closed Capture One, opened device manager and disabled the AMD GPU graphics device (for now), then deleted the files in C:\Users\(username)\AppData\Local\CaptureOne\ImageCore\14.2.0.48. I restarted Capture One and it ran the hardware acceleration setup properly using the built-in Intel graphics. I would have preferred it take advantage of the Radeon graphics but this is the only way I could get it to complete. So then I enabled the Radeon device in device manager. If anyone has more suggestions on how to make it work with an added graphics card, please let me know. Otherwise I can just utilize the onboard graphics.
Edit: I reverted the Radeon graphics driver to this version and it completed the setup for the Radeon GPU:
RX Vega M 18.12.2 Graphics Driver for 8th generation, found on intel site: https://downloadcenter.intel.com/product/136865/Radeon-RX-Vega-M-GL-Graphics0 -
I'm not really sure if that's the case for Radeon. I just looked for an older driver, installed it, then ran the setup again. I am just glad it works now - exporting the images seems to be a lot quicker. I had also tried using the software direct from AMD since the Radeon GPU is also built-in to my mini pc, but it wouldn't install - probably due to being embedded into an Intel product (NUC8i7HNK).
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