14.3 keeps crashing when Exporting

Nicholas Jones

• July 24, 2021 16:53

Just upgraded to 21.3  (14.3.0.260 running on 10.14.6 on a Mac Mini). Managed to get one pic to export OK, but others won't individually, let alone in batches. Sometimes get error message (not very helpful – just 'unable to process this file') and more often C1 just crashes. 

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  Nicolas Det

  • July 25, 2021 17:20

  Hi!

  Same issue there. Actually, we advice not to upgrade to 14.3 and keep 14.2 until they react.

  Submit a support request:

  https://support.captureone.com/hc/en-us/requests/new

  Up vote there:

  https://support.captureone.com/hc/en-us/community/posts/4404489002641-Export-tool-is-broken-for-advanced-users-

  https://support.captureone.com/hc/en-us/community/posts/4404472272273-Bring-back-the-Output-Panel-

   

  The working release can be found there:

  https://www.captureone.com/en/account/download/previous

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  Nicholas Jones

  • July 25, 2021 17:49

  Thanks, Nicolas. Since writing that, I rebooted the whole computer instead of just C1, and that seems to have fixed it. I am getting sensible output now from the new dialog. Still don't like it as much, but it is now working. Really appreciate your taking the trouble to send this info. Will look at the upvotes.

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