PROBLEM IMPORTING IMAGES
I cannot import images to Capture One Pro 22. It says thumbnails unavailable and once I proceed to import I get a Proxy Creation Failed. Those images are very blurry and unusable. I am using Windows 10. Any solutions?
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Try if turning off hardware acceleration in preferences helps. Not sure if OpenCL is used for thumbs/preview generation, but worth a try.
If it does not help:
What exact Windows version? Do you use catalog or session? Is this the first import on this computer with version 22? Did you upgrade on this computer from an earlier version? Can you show small screenshots (<2MB) the next time if it doesn't work? Maybe a new install helps.
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I have the same issue.
Attempting to load thirty-three (33) images into a 18K catalogue in Windows. System hangs on import, today was the third time. Two days without being able to do anything.
Today I let it run on import - after two and half hours I gave up and had to kill CO to get my machine back.
First time I tried it - old video card with CL turned off. Yesterday and today - new(er) video card and CL turned on and off. No difference.
It takes will over a full hour to load the catalogue - very frustrating. Thinking of changing image processing to some other system as CO just does not seem to want to support WIndows at any level.
v22 15.1.0.64 (6a884c2)
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Hello everyone! I had this problem with Capture One 21 after installing Windows 11 last summer and installing a new RTX 3060 video card in the same time.
Same errors and also, my system was getting unstable and sometimes it was freezing completely.
I tried everything I found on forums, google, etc. Disabled hardware acceleration, changed my video card driver, reinstalled Windows 11 (I didn't want to go back to Win10). Nothing worked. C1 was completely unusable.
In the end, presently, everything works and here are the changes I made. I still can't tell which made a real difference.
- bios update. Windows 11 brings new hardware security (TPM) and also better support for RTX video cards. Asus (my motherboard) produce 2 bios version since last summer... system stabilization maybe?
- installation of the latest Game Ready driver from Nvidia. Using the Nvidia Studio driver change nothing.
- Installed Capture One 22. Obviously I have a feeling that C1 21 has incompatibility with Win10. Unfortunately, I cannot confirm that.
- Installed a heatsink on my M.2 card on which my OS is installed and also my software. I think my M.2 card was overheating when creating thumbnails which caused my PC to freeze. Cache files of Capture one are also on the same drive than the install files. Creating image thumbnails requires a lot of disk access. By the way, the more often it froze, the more unstable it became. I think letting it rest helped. Hence my idea of the M.2. It could also be another type of hard drive that is overheating.
That's it, simple sharing. I hope this will be useful to you.
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